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2018 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride -
One Team Selfie at a Time
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Marshalls Region 32 -
West Coast Loss Prevention Team |
Front Row, Left to Right:
Chris Barkis - RLPM, Madai Lopez - DLPM, Liz Medina - DLPM, Curt Steele - DLPM,
Justin Hallstrom - DLPM
Back Row, Left to Right: Peter Parga - DLPM, Heidi Lopez - DLPM, Jim
Barstad - DLPM, David Barragan - DLPM, Damon Paden - DLPM, Jeff Ricketts - DLPM
Submit Your Group LP
Selfie Today!
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Help Document the Industry for a
Chance to Win a $500 Gift Card or NRF PROTECT Pass
Participate in the 2018 National Retail Security Survey
Deadline to respond is Saturday, April 7th
Join
your retail loss prevention and asset protection colleagues participating in the
National Retail Security Survey (NRSS).
Your participation is important: Without you, we're missing an important piece
of the retail industry.
NRSS has been an invaluable benchmarking tool to the
retail community and law enforcement partners for many years. Your answers will
be completely anonymous and analyzed in combination with other responses - your
participation ensures benchmarks are representative of the retail industry. It's
easy: The survey should take only 20 minutes to complete.
In addition to receiving invaluable benchmarking data specific to the retail
industry, if you complete the survey by March 28th, you'll be entered into a
drawing to win a $500 gift card or a free full-conference pass to NRF PROTECT.
Take the NRSS here!
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A True LP Leader & Educator Retires
Congratulations to Mark Neapolitan, Sr Dir LP - International, Signet Jewelers
With
over 44 years of experience - 10 in Law Enforcement and 34 in Retail Loss
Prevention - industry veteran Mark Neapolitan will be retiring this Friday. And
we at the D&D Daily just wanted to take a moment to acknowledge his decades of
commitment to the industry and efforts in keeping the LP community informed and
educated - whether as an Executive Board Member for CLEAR (The Coalition for Law
Enforcement and Retail) or his longtime efforts in disseminating jewelry store
theft information quickly and efficiently to the law enforcement and retail
community, which has helped solve countless cases and assisted in our own
reporting of Retail Crime and ORC here on the Daily.
In case you missed it, read our recent "Spotlight on Leadership" article on
Mark last month
here.
On behalf of all of our readers and our team here at the Daily, thank you, Mark,
for all that you do and for making sure the entire industry is kept informed.
It's been our pleasure and honor to work with you and we thank you. Good luck in
your retirement!
Northern Tool + Equipment Rolls Out Intellicheck's Retail ID Mobile
Intellicheck
(NYSE AMERICAN: IDN), an industry leader in identification authentication
solutions, today announced that Northern Tool + Equipment is now using
Retail ID Mobile at 43 stores in Texas, Florida and Georgia. The nationally
recognized provider of tools, construction and industrial equipment is using
Retail ID Mobile on handheld Android devices for large in-store purchases and
credit card applications assuring cutting-edge fraud prevention protection to
proactively continue its sustained commitment to customer service. Retail ID
Mobile provides real-time customer identification authentication to prevent
fraud, while providing a seamless customer experience.
Read more in today's Vendor Spotlight below.
Johnson Controls enhances centralized security control while delivering service
oriented capabilities with Software House C●CURE 9000 v2.70
Johnson
Controls introduces C●CURE 9000 v2.70 from Software House, one of the industry's
most powerful security management systems providing 24x7 mission critical
security and safety protection for people, buildings and assets. This new
version provides up-to-date capabilities and technologies that enable security
departments to meet the changing requirements of corporate facility protection.
C●CURE 9000 v2.70 provides security staff with a consistent, standardized
approach to meet critical access control and visitor management needs for
enterprises adopting agile workplace strategies.
tycosecurityproducts.com
#MeToo Called for an Overhaul. Are Workplaces
Really Changing?
Women have spoken. Men have fallen. Corporations are nervous. But are American
workplaces making real progress in curbing sexual harassment?
Five months after allegations against Harvey Weinstein led to the mass baring of
past secrets, the focus is turning to the future. Government is stepping up
efforts: In Washington, the House of Representatives is preparing to train every
worker, down to the most junior intern, and state legislators across the country
are proposing ambitious new laws. Corporate boards and investors from Wall
Street to Silicon Valley are going on the offensive, probing for problems to
avoid being surprised. Entrepreneurs are developing apps and programs to help
victims discover if their harassers have targeted others. Women in
entertainment, advertising and other industries are demanding fundamental
shifts, including more females in leadership roles.
The #MeToo moment has shifted social attitudes, inspired widespread calls for
change and resulted in unprecedented accountability. But the revelations about
the pervasiveness of harassment - and of the legal and institutional failures to
address it - illuminate how tough it will be to extinguish.
shrm.org
Putin Says Deadly Mall Fire Due To 'Criminal
Negligence'
Thousands in Russian city rally after shopping mall fire
Guard Turned Off Alarm - Fire Exits Blocked
Thousands of angry residents are rallying in the Russian city of Kemerovo to
demand a full probe following a fire in a shopping mall that killed at least
64 people, many of them children.
NPR's Lucian Kim reports from Moscow that many of the city's residents believe
that the authorities are lying about the death toll - that it is actually
much higher than reported.
The
blaze engulfed the Winter Cherry mall in Kemerovo on Sunday, the first weekend
of the school recess, trapping dozens of parents and children. Eyewitnesses
reported that fire alarms were silent and many doors were locked.
Some were quick to blame lax regulations on Russia's fire safety inspection
authorities, who have been accused of taking bribes to turn a blind eye to
breaches.
Investigators said fire exits were blocked and the fire alarm system was
switched off by a security guard shortly after the fire broke out.
Four people were arrested and questioned by police on Monday, including the head
of the company responsible for servicing the fire alarm system and the technical
director of the company that owned the shopping centre.
Russian President Vladimir Putin, who made a surprise visit to the city, blamed
the deaths on Sunday on "criminal negligence, sloppiness."
The Times writes that Russian media outlets were considering three
theories as to how the fire started - an electrical short-circuit, arson by
teenagers or "an accident involving candles lit during a children's birthday
party."
usatoday.com
telegraph.co.uk
npr.org
4 Trends Driving Security Operations Centers
How the SOC Creates Customer Confidence
The Security Operations Center Gains Prominence
A key factor in establishing trust is the presence of a Security Operations
Center (SOC). This is true whether the SOC functions internally or is provided
by a third party, such as a managed security service provider (MSSP).
This team monitors, detects, investigates and responds to cyber threats around
the clock. The SOC is charged with monitoring and protecting many assets, such
as intellectual property, personnel data, business systems and brand integrity.
This includes the connected controls found in networked industrial equipment.
The SOC assumes overall responsibility for monitoring, assessing and defending
against cyberattacks.
SOCs have grown in importance due to four primary trending needs:
Departmental collaboration: It's more important than ever that
organizations maintain an environment where skilled people with the right tools
can react quickly and collaborate to remediate system-wide as well as local
problems.
Cross-functional collaboration: People and cybersecurity tools must work
together with other critical IT functions and business operations. These
departments align with business objectives and compliance needs for a
high-performing operation that is efficient and effective.
Company-wide coordination and communication: As a security event takes
place, it's essential that there's a centralized team to communicate with the
rest of the organization and ensure efficient resolution. In turn, it's also
important that the organization knows who to turn to in the event of an
incident.
A holistic view: A view of all digital assets and processes that is
centralized and real-time makes it possible to detect and fix problems whenever
and wherever they occur. Centralization is critical for IoT systems. The sheer
number of devices and the likelihood that they are widely dispersed make local
monitoring impractical and inconsistent.
As security operations have changed, the associated job roles and
responsibilities have evolved as well. Having the right team with the right
skills in place is essential to optimizing an organization's front-line defense.
securitymagazine.com
Inside the 2003 Kidnapping of Sears CEO Eddie Lampert
At 7:30 P.M., on January 10, 2003, the Friday before the week during which the
finishing touches were to be put on the Kmart reorganization, Lampert went to
get his car in the garage of his Greenwich office building. Suddenly he was
shoved into the backseat of a rented black Ford Expedition sport-utility vehicle
and driven, blindfolded and handcuffed, to a Days Inn, 55 miles away in Hamden,
Connecticut. Four young men held him hostage for the next 28 hours in a
$49-a-night room. They told him that unnamed AutoZone officials had offered
to pay them $3 million to murder him, and they taunted him with a shotgun.
On Saturday morning, two of the kidnappers used Lampert's credit card to go on
an $800 shopping spree for electronics equipment.
Lampert and two of the kidnappers, who had stayed behind at the Days Inn to
guard him, settled on a $5 million payoff. On Sunday, at around two A.M.,
one of the kidnappers drove him back to Greenwich and let him out on a highway
off-ramp to get the money, according to published reports. Why they would have
made such a stupid move has not been answered until now. Tracing the
stolen-credit-card transactions (the kidnappers had also purchased a pizza with
one), police arrested four local men soon thereafter: Renaldo Rose, a
24-year-old ex-Marine; Shemone Gordon, 23; Devon Harris, 19; and Lorenzo Jones,
17.
In the years since, Lampert has not talked publicly about the kidnapping, nor
have the more puzzling aspects of the case been cleared up. When I asked him
about it, he frowned. "You're not going there, are you?" he says. "I don't
really want to talk a lot about it for a lot of reasons, but I know it's not an
unimportant event." All he'll say is that the experience was "not good" and
"they could have made a different decision-let's put it that way." Did it
change your life? I asked him. "Yeah, yeah," he says. "I'm just not comfortable
talking about it."
Renaldo Rose, the ringleader who was sentenced to 15 years in prison but
released early in July 2016, dismisses the idea of the AutoZone executives
offering $3 million for Lampert's murder as the fabrication of one of his
cohorts. But he recalls an intriguing exchange that he says took place between
Gordon and Lampert:
"I heard Eddie. I heard some of the discussions, because there was even a
discussion when it came to him buying Kmart. He was asking questions such as
'When I get out of here, do you think I should do it?' . . . He said he felt
that Kmart was tied up with something with the Mob or Mafia. They used it as a
piggy bank. That was the first time I'd ever heard. I'm like, 'S***. The
Mafia is still around?' But he was really hesitant about doing it." (Through his
spokesperson, Lampert denies he made such comments.)
vanityfair.com
Workplace Violence - Were there signs?
Two dead in murder-suicide at Jo-Ann Fabrics and Crafts
A man shot and killed a woman at a west side fabric store Monday afternoon
before turning a handgun on himself, police said. Lansing Township Police Chief
Adam Kline said a man came to the Jo-Ann Fabrics and Crafts store about 4:20
p.m. to speak with a female employee with whom he had a prior
relationship. Kline said a heated argument developed, and the man pulled out a
handgun and shot the woman several times. He then shot himself in the head. Both
died at the scene. Kline said the woman was 26 and the man was 30.
lansingstatejournal.com
Chico, CA: Retail Watch program works to reduce shoplifting
Many local retail businesses, from clothing stores, big-box outlets,
supermarkets to downtown shops - are reporting huge losses. Some outlets are
seeing upwards of $250,000 a year worth of products walk out the door.
In an effort to combat criminal activity, the Chico Police Department, the
Downtown Chico Business Association and the Chamber of Commerce have partnered
to form a "Retail Watch" program - designed to educate local retailers on how to
protect themselves, with advice and direction directly from Chico Police
Department's Chief O'Brien.
actionnewsnow.com
Tenn. - Taking a closer look at organized retail theft to
fund addiction
Bane says TN Senate Bill 1717 will focus on ways to locate and identify and
punish individuals responsible for organizing, supervising, financing, or
managing activities of one or more people guilty of organized retail crime.
Bane says the need for the bill stemmed from a growing number of substance
abusers who are stealing merchandise from local businesses only to return the
merchandise afterwards for gift card credit. The gift cards are then sold to
other businesses or individuals for cash, which is used by the substance abuser
to purchase illegal opiates.
According to Bane, organized retail crime in Tennessee is causing a loss in
sales tax estimated at roughly $14 million.
stategazette.com
In-N-Out Burger Files Restraining Order Against Prankster Claiming To Be CEO
In-N-Out Burger wants a restraining order against an online prankster who walked
into two of its restaurants in the San Fernando Valley posing as the company's
CEO, loudly argued with employees and in one instance took a hamburger from a
customer, threw it to the ground and stepped on it, claiming it was "garbage."
The Irvine-based chain's lawsuit seeking the order was filed Friday, March 23,
in Los Angeles Superior Court against Cody Roeder, who posts videos on YouTube
as Trollmunchies. Similar prank disruptions featuring Roeder have been recorded
at Taco Bell and the Ralphs supermarket chain.
ocregister.com
Blockbuster mall deal: Brookfield to take over
GGP for $15.3B
Creating one of the world's largest retail real estate companies
Brookfield Property Partners LP has finally reached an agreement to buy the
remaining shares of General Growth Properties that it doesn't already own for
$9.25 billion in cash plus stock.
The acquisition will enhance Brookfield Property's negotiating power with
retailers. GGP owns about 127 "A" level mall properties. With an
ownership interest in approximately $90 billion in total assets and annual net
operating income of more than $4 billion, the combined company will be one of
the world's largest commercial real estate enterprises.
chainstoreage.com
Why Walmart Is Testing Robots In Stores-and
Here's What It Learned
Every day, one of Walmart's
robots rolls down every aisle three times to check that over 150,000
products are where they should be on store shelves. The robot will keep a record
whether there isn't enough toilet paper, or if an item doesn't have the right
price tag. From there, a human store clerk will either re-stock the aisle or put
the right price tag on the product, because the robots are not physically
capable of doing so.
fortune.com
Ollie's Director of Loss Prevention job posting taken down
Pet Supplies Plus to open 50 stores
California Employers Must Navigate Range of
Background Check Laws
Winn-Dixie operator Southeastern Grocers files
for bankruptcy
Walmart And Target Are Set To Be The Big Winners
From Toys 'R' Us Closures
Vector Security's 10th
Anniversary Scholarships
Time is
Running Out!
Apply for LPF Scholarships by March 31!
Each
year, Vector Security
grants a number of LPQ and LPC scholarships to the public. Worthy candidates for
the scholarships have shown a dedication to a long-term career in North American
retail loss prevention and a willingness to commit themselves to continuing
their education.
The goal of the
LPF Scholarship Program is to provide
LPQ &
LPC scholarships to well-deserving, loss prevention staff members and new
entries to the retail LP industry. The scholarships fund the cost of course
materials and exams related to obtaining certification from the LPF. Vector
Security has awarded 209 scholarships totaling $213,220 since the program began.
If you're interested in applying for an LPF scholarship sponsored by
Vector Security, don't wait much longer; the deadline
is March 31, 2018!
In its 10th year, Vector Security's LPF scholarships cover the cost of
course materials and exams related to obtaining certification from the LPF.
Vector Security has awarded 209 scholarships totaling $213,220 since the
program began.
As in recent years, Vector Security will award 10 LPQ, 10 LPC and 5 Canadian
scholarships to well-qualified applicants currently in the LP profession or
those interested in getting started.
For more information and to apply, visit the
Vector Security website.
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All the News - One
Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality
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Connecticut man pleads guilty to multi-million dollar
fencing operation on eBay
A North Haven man faces up to 15 years in prison after pleading guilty to
federal charges related to his role in a large-scale fencing operation,
according to authorities. Paul William Muzyka, 48, entered his plea in Hartford
Superior Court on Friday, U.S. States Attorney for Connecticut John H. Durham
announced in a press release.
According to court documents and statements made in court, Muzyka helped operate
a licensed secondhand store, Ace Amusements, located at 42 Kimberly Avenue in
New Haven.
"At Ace Amusements, Muzyka and others knowingly purchased stolen property from
'boosters,' who typically were shoplifters with opioid addictions," according to
a press release from the U.S. States Attorney's Office. "The boosters stole the
goods from retail stores such as Home Depot, Walmart, Target and Kohl's, and
sold the goods at Ace Amusements for approximately one-third of their retail
prices. Muzyka and others then resold the stolen goods at Ace Amusements, and
also online at websites such as eBay. The loss attributed this scheme exceeds
$5.9 million."
Read more
For further information on PROACT, email inquiries to
PROACT@eBay.com.
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Northern Tool + Equipment Rolls Out
Intellicheck's Retail ID Mobile
MELVILLE, NEW YORK - March 27, 2018 -
Intellicheck (NYSE
AMERICAN: IDN), an industry leader in identification authentication solutions,
today announced that Northern Tool + Equipment is now using
Retail ID Mobile at 43 stores in Texas, Florida and Georgia. The nationally
recognized provider of tools, construction and industrial equipment is using
Retail ID Mobile on handheld Android devices for large in-store purchases and
credit card applications assuring cutting-edge fraud prevention protection to
proactively continue its sustained commitment to customer service. Retail ID
Mobile provides real-time customer identification authentication to prevent
fraud, while providing a seamless customer experience.
Northern Tool + Equipment Senior Vice President of Retail Stores Joe Apollini
said this is the latest step in the company's "customer first" commitment. "Our
company has been built on our commitment to providing customers with quality
products and the best in customer service. We understand that rising incidents
of fraud have consumers across the country apprehensive about security. We are
taking a proactive step to assure our customers they can always shop with
confidence and we, as a business, can protect our enterprise from the losses
that come with fraudulent account openings and transactions," said Apollini.
Northern
Tool + Equipment is known as the ultimate resource to help both professionals
and do-it-yourselfers get big jobs done. The company offers in-store, catalogue
and online sales channels for customers interested in purchasing more than 7,500
products ranging from power and hand tools to construction and industrial
equipment. Family-owned for more than 35 years, Northern Tool + Equipment
operates 102 retail stores in 20 states and ships to customers around the world.
The company is based in Burnsville, Minnesota.
Intellicheck CEO Bryan Lewis commented, "We welcome Northern Tool + Equipment to
our growing number of retail partners who recognize that incidents of fraud have
become so frequent that protecting their customers and their business is
crucial. Retail ID Mobile combines the benefits of powerful, state-of-the-art
fraud protection with real-time results that offer an enhanced customer
experience."
Read full press release here.
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2017 Lessons Learned
The Facts Are That You Will Be Breached
Prevention Security & Smarter Detection & Rapid Response Models
"The smarter organizations have been moving away from a misplaced hope of
complete breach prevention (that is impossible) to a combination of prevention
security measures with smarter detection and rapid response."
"Equifax was one of the best examples that I can remember of how not to
handle a major security breach" - No Response Plan
"From the initial failure to patch an
ultra-critical website flaw to the bungled roll-out of the site to check if
you were impacted by the breach, calling this breach a dumpster-fire is a
disservice to dumpsters. Equifax needed a tested, rehearsed incident response
plan. It's obvious they didn't have one."
"Another lesson is that more intelligence is needed to pick your battle -- which
vulnerability absolutely must be fixed NOW and which ones can be left for
later," Chuvakin said. "This will make the attacker work harder, hence
increasing the chance of detection."
Uber's third-party cloud based service breach - Coming in the back door
"Uber's disregard for the well-being of their customers seems to be superseded
only by their disregard for the well-being of their drivers," Austin said. "The
next time a company has a security breach and covers it up, I'm calling it
Ubergate."
The company allegedly paid hackers to delete the data and keep the breach quiet.
"Believe it or not, Uber may be in more legal trouble than Equifax," Austin
said. "If Uber is found guilty of knowingly violating the breach notification
laws in 48 out of 50 states, we could be looking at an Al Capone situation here.
He was only convicted on tax evasion, but they still put him away for life."
Verizon security lapse exposes customer info - Finding the weak leak
In July, Verizon confirmed that
6 million customers had their personal data exposed because of a
misconfigured Amazon Web Services Simple Storage Service bucket leak.
"First, we learned as consumers that we can't trust the custodians of our
personal data (like name, passwords, email addresses) to protect and secure it
properly."
"Second, we learned that very advanced threat actors are conducting crimes
against companies like Verizon and others, not only for financial gain, but also
to help adversarial nation states who use their platforms for their nefarious
purposes," Litan said. "Third, we learned that companies are not employing
strong enough security governance processes and technologies to keep the bad
guys out." techtarget.com
Walmart Files Patent For Drone Customer Service
In Stores
In a new twist aimed at customer service, Walmart has filed a patent for drones
to aid shoppers in stores.
A shopper would use a mobile phone or a device provided by the store to summon a
drone, which the consumer could then direct to do a price verification of a
product or have the drone provide navigation assistance.
Different types of drones with different features, such as display screens and
visual projectors, could be deployed to perform different types of tasks
associated with providing assistance to a shopper, according to the filing. mediapost.com
Cloud Security Concerns Surge
While adoption of cloud computing continues to surge, security concerns are
showing no signs of abating. After several years of a downward trend, 90% of
cybersecurity professionals confirm they are concerned about cloud security, up
11 percentage points from last year's cloud security survey. The top cloud
security challenges are protecting against data loss and leakage (67%), threats
to data privacy (61%) and breaches of confidentiality (53%).
A lack of qualified security staff and outdated security tools are significant
obstacles to enabling a secure cloud posture at many enterprises. Only 16% of
organizations report that the capabilities of traditional security tools are
sufficient to manage security across the cloud, which is a 6% drop from 2017. A
full 84% say traditional security solutions either don't work at all in cloud
environments or have only limited functionality.
infosecurity-magazine.com
AI: Revolutionary Technology but a Big Business Risk
A
paper released on Thursday by Allianz, the world's largest insurer and a
manager of some $2.2 trillion in assets, offers a stark portrayal of how the
development of AI could go spectacularly wrong.
There are frightening implications for information security. While AI
can be used to detect and prevent cyber-attacks, the opposite is also possible.
"AI could facilitate serious incidents by lowering the cost of devising new
tools and weapons to launch attacks," the paper points out. "AI could even be
used in the future to weaken cyber defense mechanisms by utilizing social
engineering to psychologically manipulate people into performing [certain]
actions or divulging confidential information."
Even a slight, unintentional AI error in an internal system could quickly
escalate into a major problem that damages a company's reputation and bottom
line. A programming error could be replicated on any number of machines, leading
to an unforeseen accumulation of losses.
cfo.com
How hackers are hijacking your cell phone account
Fraudsters have figured out how to break in to online accounts protected by
two-factor authentication, where the authenticating device is your mobile phone.
They don't steal the phone; they simply hijack the phone number. This enables
them to intercept those one-time verification codes sent to that mobile number
by text, email, or phone call.
Armed with their victim's personal information, such as date of birth and last
four digits of their Social Security number - information that is widely
available on the dark web - these identity thieves trick the wireless
carriers into transferring (or porting) their target's phone number to a new
account or device they control. That's why this is called the "port-out"
scam.
Mobile phone hijacking is on the rise.
Reports of this crime to the Federal Trade Commission more than doubled
between 2013 and 2016, from 1,038 incidents to 2,658. These complaints
"represent only the tip of a much larger iceberg," the FTC noted.
nbcnews.com
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Use YouTube to Learn a
New Skill
Have you ever searched YouTube to
figure something out? If not, you should give it a try. About 300 hours of video
are uploaded to YouTube every minute, and almost 5 billion videos are watched
every day. And they are not all just entertainment.
Just about any topic you want to learn about can be found on YouTube, in the
form of short tutorials, longer in-depth classes and helpful animation. A lot of
people are visual learners and YouTube is a great free way to learn a new skill
or research just about anything. |
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Coming March 28/29:
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Enterprise Risk Management
Managing Total Risk
ASIS' New Worldwide Mission
Rosamaria Sostilio, VP of LP,
Barnes & Noble
The American Society for Industrial Security (ASIS), the largest security
association in the world, recently
broadened its scope worldwide to that of Enterprise Security Risk Management
- a holistic approach to security that goes beyond traditional organizational
structures. Rosamaria Sostilio, Vice President of Loss Prevention for Barnes
& Noble, shares her own experience in overseeing Enterprise Risk Management
for a former retailer. Learn what it's like to manage security-related risks
across an entire enterprise.
Episode Sponsored By
53 Years Later, Se-Kure Controls
is Still Driving LP Innovation
Founded in 1965, Se-Kure Controls continues to develop and manufacture
innovative asset protection systems that maximize ROI for their retail
customers. John Mangiameli, Executive VP of Business Development, and
Greg Saputo, Director of Sales - Southeast, tell us about Se-Kure Controls'
new website (www.se-kure.com),
recent
organizational changes, and the expansion of their international
distribution network.
Quick Take Sponsored By
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Solution Providers: Have a video or commercial you
want to publish?
Contact us
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Return Fraud And Fake Receipts Up for Sale On
The Deep & Dark Web
Many online retailers have implemented generous refund or replacement
policies to help improve the customer journey and generate loyalty, but
unfortunately, these policies can be susceptible to various forms of
merchant abuse.
Refund fraud is a pervasive form of merchant abuse in which an actor purchases a
product from an online store and has it shipped to their home or a drop site.
After delivery, the actor falsely claims that the product never arrived,
prompting the company to issue a refund. Thus, the fraudster receives their
chosen product at no cost.
Research shows that
online retail businesses lose approximately 500,000 UK pounds per month due
to fraudulent refunds. The potential loss when you take into consideration
fraudulent vouchers, fake goods and account take over, almost doubles.
Refund fraud is openly discussed on the underground forums and marketplaces
of the Deep & Dark Web (DDW), where illicit vendors offering fraudulent
refund services are commonplace.
As analysts of business risk intelligence, we have observed numerous vendors
advertising fraudulent receipts for sale on the DDW. These actors are capable of
producing counterfeit receipts in a variety of formats, including physical store
receipts, packing slips, and digital receipts.
Fake receipts typically target retailers that sell technology products, and
they are often available for less than $10 USD per receipt. However, fake
receipt vendors are often capable of targeting a variety of companies and
are able to adjust their tactics, techniques and procedures (TTPs) in
response to customer concerns and demands.
minutehack.com
Amazon Shoppers Concerned About Counterfeits
More
than half say they're at least somewhat worried
Amazon has dealt with sales of counterfeit goods on its site for some time, and
despite its efforts to thwart third-party knockoffs, some consumers remain
cautious.
In a February 2018 survey conducted by
Survata for
CPC Strategy, nearly
six in 10 US Amazon buyers who had made a purchase on the site in the past six
months said they're somewhat concerned about counterfeit products on Amazon.
Meanwhile, a smaller but still significant share of respondents (14.4%) said
they were very concerned about this issue. More than four in 10 respondents had
unknowingly bought a fake good from an online marketplace.
emarketer.com
Facebook Adds Machine Learning to Fraud Fight
Machine learning tools will assist trained human reviewers who Facebook says
block millions of fake accounts at the time of registration every day.
In the giant news shadow created by Cambridge Analytics, it can be easy to
forget that Facebook-based basic financial fraud victimizes thousands of people
every year. Today, Facebook announced that it is enlisting machine learning
tools to help battle the criminals.
The new tools will be largely tasked with fighting fake accounts used to commit
fraud. While there are a number of techniques being used to identify fraudulent
accounts, in a blog post Facebook wrote that the company looks for "instances
where people are reaching out to others far beyond their typical network of
connections, or in unusually large volumes, along with other behavior patterns."
darkreading.com
On top for 450 promised jobs, Wayfair could add
even more jobs
Amazon: West Deptford distribution facility to
create 1,000 jobs
eBay Thanks Sellers for Advocating on Sales Tax
Issue
Amazon Restricts Gift Card Purchases from Gift
Card Malls |
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Fairfax, VA: Toys R Us employee stole over
$100,000 of merchandise,
Sold Them on Ebay
A former Toys R Us employee is accused of stealing more than $100,000 worth of
toys and other merchandise, and reselling it on eBay. Obaid Sheikh, 25, worked
at the Toy R Us at the Fair Lakes shopping center in Fairfax, Virginia. He has
been charged with embezzlement, selling stolen property and conducting an
unlawful financial transaction.
Mike Monaghan, the store Asset Protection manager, began an investigation into
thefts at the store last October, a search warrant affidavit revealed. He
discovered that toys marketed as "Toys R Us exclusives" were being sold by an
eBay account. Monaghan tracked the eBay account to Sheikh, an employee who had
been working at the Fair Lakes store for four years. His eBay account had
generated $123,000 in revenue with sales of nearly 3,000 items, court documents
say. When Sheikh was confronted, he admitted he'd taken the items out of the
store through the back door and put them in his vehicle's trunk, a search
warrant says.
nbcwashington.com
Marlborough, MA: Woman Stole Thousands From Target
Middlesex County District Attorney Marian Ryan announced Monday the grand jury
indictment of Tammy Kendrick, 42, was charged with larceny over $250 (2 counts).
Kendrick is accused of stealing $5,454.00 in goods from Target in Framingham.
The judge said she has a "21-page record filled with nothing but stealing" that
has been going on for 25 years.
patch.com
Victorville, CA: Woman arrested for selling
stolen merchandise on Facebook sentenced to 180 days
Victorville woman was sentenced to 180 days in jail and three years probation
after she was arrested for selling stolen merchandise from the Mall of Victor
Valley on Facebook. Marshay Horton, 19, was convicted of Felony Possession of
Stolen Property on March 19th after the Victorville Police Department's Retail
Theft Division received information about the stolen property being sold on
Facebook. In January 2018, deputies from Victorville Police Department's Retail
Theft Division began an investigation into the merchandise being sold on
Facebook by Horton who was on active probation for a previous grand theft
charge. Deputies conducted a probation check at Horton's home, where they
located and recovered a large amount of stolen merchandise. Danielle Jones, 18,
and Myisha Davis, 18, were both cited for possession of stolen property after
deputies found stolen property being stored at their residence.
vvng.com
Hammond, IN: Man pleads Guilty to Wire Fraud and
Aggravated Identity Theft; 57 months and $26,600 in restitution
Darryl Hall, 40, was sentenced to 57 months in prison, three years of supervised
release and ordered to pay $26,616.28 in restitution. The U.S. Secret Service
Investigation found, Hall engaged in a scheme that included purchasing stolen
credit card numbers and other personally identifying information from online
criminal forums using Bitcoin. Once Hall obtained the credit card numbers, he
embossed them onto blank cards for use at retail stores and restaurants. Among
other things, Hall used stolen card numbers to purchase luxury goods and
jewelry, which he then resold at a discount for cash.
nwitimes.com
Punxsutawney, PA: Pennsylvania State Police
investigating $4,500 theft
from Walmart
According State Police, the incident occurred between 3 a.m. and 4 a.m. Monday.
A man entered the store and allegedly removed $4,563.21 worth of electronics.
State police say the stolen electronics included computer hard drives, media
streaming devices, wireless routers, GoPro cameras, Blu-Ray Star Wars movies,
graphing calculators and other items. The electronics were placed in a plastic
tote, which was also stolen. The male suspect then fled through the lawn and
garden emergency exit. According to state police, the same suspects have also
been involved with similar thefts at Wal-Mart stores in Clarion on March 9 and
Poland, Ohio sometime last year.
gantdaily.com
Los Alamos, NM: Smith's busts Liquor Thief;
charged with 5 thefts
totaling over $2,500
Philbert Lopez Jr., 34, is facing an April 27 preliminary hearing on five counts
of shoplifting totaling almost $2,500 comprised entirely of bottles of alcohol
stolen from Smith's Marketplace in Los Alamos and Smith's in White Rock on five
separate occasions in February. The shoplifting incidents were discovered by
Smith's loss prevention staff while reviewing video surveillance, which showed
Lopez placing the bottles in a reusable shopping bag and a grey messenger bag.
ladailypost.com
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Shootings, Stabbing & Deaths
South Bend, IN: Police say an arrest was made in a
shooting Monday night at University Park Mall
The shooting happened Monday night outside of Sears. One victim was taken to the
hospital. Police tell us the victim is expected to be OK.
wsbt.com
Brooklyn, NY: Man stabbed inside of IHOP
Robberies & Thefts
Video goes Viral -
154,000 Views since Saturday
Toledo, OH: Kroger Loss Prevention wrestles a
16-year-old robbery suspect
to the ground
Roughly
10 to 12 other customers gathered around the area and shouted throughout the
incident. The other juvenile fled the scene and had not been arrested as of
Monday afternoon, police said. Much of the altercation was captured on video
recorded by 24-year-old Toledo resident Tevin Ford, who spoke to The Blade
Monday. As of Monday afternoon, Mr. Ford's video had been viewed roughly 145,000
times on Facebook and had been shared by more than 3,500 users. Many on Facebook
took issue with the video's depiction of how Mr. Clingo handled the situation,
accusing him of being too rough with the juvenile. Others criticized those seen
watching the altercation but not intervening, while some defended Mr. Clingo's
actions as warranted given the circumstances.
toledoblade.com
Miramar
Beach, FL: Man charged with Burglary, Battery and False Imprisonment; Attempted
to rape a Store Employee leaving store after closing
An Arkansas man was arrested after attempting to kidnap and sexually assault a
cigar store employee who had waited on him earlier in the evening. Walton County
Sheriff's Office said, early in the morning on March 23 an employee of the Cigar
Factory in Miramar Beach closed the business and walked to her car to leave. She
told investigators that a man she had waited on earlier in her shift, later
identified as 30-year-old Jonathan Harvey Watson of Jacksonville, Arkansas,
rushed toward her and pushed her into her vehicle.
waltonsun.com
Mesa,
AZ: Target shoplifter reaches for a gun while fighting with 3 Loss Prevention
Staffers
On the video, Freddie Troutt is reportedly seen placing several items in the
purse and then pushing his shopping cart past the registers and into the
breezeway. There, he was confronted by another loss prevention officer who
attempted to detain him. Police say Troutt fought with the officer before
another loss prevention officer joined in to assist. Troutt then allegedly
reached for a gun that was in his waistband. At that time, police say a third
loss prevention officer jumped in and pulled Troutt's hand away from the gun.
Mesa police say the gun turned out to be a CO2-powered pellet gun. Troutt
allegedly admitted to police that he is on probation for armed robbery.
abc15.com
Bronx,
NY: Two Armed robbers steal approximately $50,000 from Target in NYC
A manager of a Target store in New York City was allegedly robbed at gunpoint
Monday morning, WABC reported. Thieves allegedly took between $45,000 and
$50,000 in cash, the television station reported. The robbery happened in the
Marble Hill section of Manhattan around 8:20 a.m., police said. Authorities said
the manager was counting the money in the safe when two men allegedly forced
their way into his office. The men allegedly showed the manager a gun, pushed
him aside and fled with the money, ABC reported.
news12.com
3 men charged with stealing over $200,000 in
jewelry from Hinsdale store
On March 17, the robbers used "actual and threatened force" against employees to
steal more than $200,000 in watches and jewelry from Rainy Jewelers. The robbers
subsequently sold or disposed of some of the stolen jewelry in the Chicago area
and Atlanta, Georgia.
abc7chicago.com
Brooklyn, NY: 'Religious' thief blesses himself before
breaking into clothing store
Thou shalt not steal. It's one of the 10 commandments this "religious" thief
ignored as he broke into a Brooklyn clothing store Thursday evening, by throwing
a brick through the glass. The burglary happened around 5 a.m. Thursday, March
22, at Ziani Fine Italian Clothing on Avenue U in Gravesend. Once the man broke
through the glass, police say he snatched approximately 18 articles of clothing
and then fled the scene on foot.
pix11.com
Bellevue, WA: Detectives connect Smash & Grab teen to Gun
Stores and Pot shops in four counties
Downtown St. Louis Jewelry store break-in latest in string
of burglaries
Arson
Forest Lake, MN: Accidental Fire destroys Gun Store/ Range
Somerset, KY: Man pleads guilty to $110K Kroger arson; Faces five years in
prison
Sentencings
Chicago, IL: Three Men Charged with Violent Robbery of Hinsdale Jewelry Store
Albuquerque, NM: Man Sentenced to Twelve Years for Brandishing Shotgun During
C-Store Robbery
Durham, NC: Two men arrested for five robberies committed, in only six weeks
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●
Auto Parts - Loveland, CO - Burglary
●
C-Store - Pocatello, ID - Burglary
●
C-Store - Davenport, IA - Armed Robbery
●
C-Store - Mount Holly, VT - Burglary
●
Clothing Store - Brooklyn, NY - Burglary
●
Family Dollar - Belleville, IL - Armed Robbery
●
Fellas - Houston, TX - Armed Robbery
●
Jewelry Store - St Louis, MO - Burglary
●
Restaurant - Chicago, IL - Armed Robbery
●
Smoke Shop - Nassau County, NY - Burglary
●
Subway - Westbrook, ME - Armed Robbery
●
Target - Mesa, AZ - Armed Robbery
●
Target - Bronx, NY - Armed Robbery
●
Trailer Shop - Hempfield, PA - Burglary
●
Verizon - Guilford, CT - Burglary
●
Walgreens - Tulsa. OK - Burglary
●
7-Eleven - Las Vegas, NV - Armed Robbery
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Daily Totals:
•
8 robberies
•
9 burglaries
•
0 shootings
•
0 killings
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None to report. |
Submit Your New Hires/Promotions or New Position |
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Featured Job
Spotlights
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VP of Loss Prevention
Anaheim, CA
The Vice President is responsible for the strategic planning and execution of
the company's Loss Prevention program across more than 400 stores nationwide,
and ecommerce. Reporting to the CFO, this position has overall leadership
responsibility for leading the charge in driving shrink reduction...
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Vice President Security
Greendale, WI
The Vice President of Security will set our long term strategic vision and
oversee planning for the security and safety of employees, facilities, assets,
customers, vendors, and participants. In this position, you will align financial
and operational performance to create economic value and reports to the
executive team on all functions of security...
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Global Risk and Control Director
Beaverton, OR
As our Nike Direct Risk & Control Operations
Director you will be responsible for aligning our resources and plans to the
global strategy. In this role you will support teams in Stores, Digital and
Operational Excellence to influence how we develop and deliver core programs in
support of the Risk & Control mission around the globe, and help our teams to
cut shrink, fight fraud and manage risk in Nike Direct...
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Senior Market AP Specialist - San Francisco
San Francisco, CA
This job contributes to REI's success by mitigating and reducing shrink
(including theft and fraud by customers and employees) and increasing physical
security for people and products in a specified retail store...
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Regional Loss Prevention Manager-West Coast Region
Pasadena, CA
Crate and Barrel is America's most exciting
housewares specialty retailer with 100+ locations and over 6,500 associates
nationwide. We are seeking an experienced, committed and enthusiastic
professional to join our Internal Audit department...
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Regional LP Investigator - 10 Positions Nationwide
LA/San Diego/Northern CA/Central CA/Phoenix
The Regional Loss Prevention Investigator is responsible for analyzing internal
& external theft trends in assigned market and to develop strategies to identify
and resolve theft cases. The Regional Loss Prevention Investigator will work
with the Investigative Risk and Fraud Analyst in the identification of internal
theft cases, and ensure that all cases are brought to a successful resolution...
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Regional LP Investigator
- 10 Positions Nationwide
Houston/Texas Border/Chicago/Boston/Miami
The Regional Loss Prevention Investigator is responsible for analyzing internal
& external theft trends in assigned market and to develop strategies to identify
and resolve theft cases. The Regional Loss Prevention Investigator will work
with the Investigative Risk and Fraud Analyst in the identification of internal
theft cases, and ensure that all cases are brought to a successful resolution...
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Be More Productive by
Unleashing Your Inner Lion and Stop Chasing Rabbits
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Chasing Rabbits: Focus and Productivity
We all sometimes feel like we're doing too many things at once. We have so many
ideas and not enough time to put them all into action. According to an old
Chinese proverb: A man who chases two rabbits catches neither. Here's how you
can keep focused and be productivity.
Avoid piling on
Want to Be More Productive? Start Thinking Like a
Wild Animal
Wild wolves, lions and hawks focus all their attention and brain power on making
their kill. Our human minds continuously wander back and forth throughout the
day, affecting our focus and productivity. Here's how you can stay present and
tap into your inner lion.
Reset your brain with music
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This is How You Protect Your Productivity and
Eliminate Distractions
When trying to bring new ideas to life, there are various phases we go through:
preparation, incubation, illumination, and verification. Here's how to cultivate
work rituals based on which phase you're in, and how they can boost
productivity.
Know thyself
Taming The Epic To-Do List
The to-do list can be an indispensable tool for keeping our mind focused on what
needs to get done, and to help us manager our time. But we can also become
unwilling servants to the to-do list. To tame your list, and make it work for
you, the first step is to be clear on what job you want your list to do for you.
Here's how master and tame your own list.
Budget your time |
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Sometimes you've just got to draw the line on what advice to follow and who you
ask. Certainly getting advice is important on any issue or decision. But at the
end of the day you've got to own your own decision and listen to the bird on
your shoulder. We all have one and oftentimes it's muted by our friends and
family members. At 5 am staring into that mirror is usually when the bird
whispers the clearest. The only problem then is if you don't hear it because
you're not listening.
Just a Thought,
Gus
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