viewing on a mobile device? click here for our mobile version

 

 

 

 


  

March 16, 2011

Loss Prevention & Safety Recruiters Since 1983

SUBSCRIBE

Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings

 

>









FRIDAY FOCUS
Paul Jones
Head of Global
Asset Protection,
eBay, Inc.

Dan Provost
VP US Retail Store and Distribution Center LP,
Staples, Inc.

LP Program Spotlight
eBay's PROACT Team






Know about an event we should feature here? Let us know.




 


 




Women in LP Caucus
Mentor Program
Register Here




 



March 30-31, 2011
RILA Disaster Recovery & Preparedness Committee Meeting
Washington, DC



 




 


October 4-6, 2011
CLEAR/Coalition of Law Enforcement and Retail
2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV


 


 




 




 

 

We want to wish Vector Security all the best concerning the surprising news about their National Accounts Division. Please link here to view Vector's message to the retail LP industry! 

The Weis Markets new senior LP position that they're adding and recruiting for is a new position for the industry as they're trying to upgrade the Loss Prevention practices.

Frank Luciano, President of Civil Demand and Associates, will be authoring a number of articles in this Daily over the next six months reviewing the various state laws covering the civil demand statutes and discussing what changes need to be made to better serve the retail industry.

New Supermarket News survey shows an increase in optimism with 62.8% of retailers polled saying they expect consumer spending to be at least marginally better with nearly 10% saying they expect spending to be "significantly" better than last year.  Retailers projected shelf-price increases on par with increases on the cost side, and also said they expected profitability to improve in 2011.  (Source supermarketnews.com)

Costco Wholesale said two people were killed at its store in Tamasaki, Japan, in last week's earthquake when a parking ramp collapsed.  The store sustained significant damage in the quake and will be closed for several months.  The 8 other Costco stores in Japan have been inspected and are open for business.  (Source supermarketnews.com)

The U.S. Environmental Protection Agency (EPA) has named Lowes winner of the Energy Star Sustained Excellence Award in Retail for the second consecutive year. The 2011 award recognizes Lowes long-standing leadership as a retailer of energy-efficient products and will be presented to the company at a ceremony in Washington DC on April 12.  (Source chainstorage.com)


Family Dollar is eliminating 100 jobs in a company restructuring and plans on opening 300 stores and renovating 800 this year. (
Source chainstorage.com)


On Feb. 19th at about 2 am, an unknown black male entered the safe of a Wal-Mart store in Atlanta and walked out with $180,000 and it's believed he had inside information.  (Source securityinfowatch.com)

Man pleads guilty to two arson counts for the Oct 21 blaze that caused $55 million in damages to the Westfield Galleria Mall in Roseville, CA, and a smaller fire the same day at a North Highlands Wal-Mart store in California.  He likely will face 10 years in prison when he is sentenced May 24, but the real reason the troubled young man's kerosene-soaked backpack was so devastating to the region's largest shopping mall remains cloaked in mystery.  (Source signonsandiego.com)

The FBI's Organized Retail Theft program -- according to Special Agent Eric Ives of the FBI's Violent Crimes/Major Offenders Unit in Washington DC -- "specifically focuses on the most significant retail theft cases involving the interstate transportation of stolen property."  Organized retail theft, says Ives, is a "gateway crime that often leads us to major crime rings that use the illicit proceeds to fund other crimes -- such as organized crime activities, health care fraud, money laundering, and potentially even terrorism." (Source fbi.gov)

Cyber criminals have already jumped on Japan's disasters with scams ranging from phony donation sites, fake anti-virus downloads, and classic online swindles.  They started appearing less than 3 hours after the earthquake according to a security researcher with Sophos.  Facebook is being used by cyber criminals to collect information when users click on a link posing as CNN video footage.  Once you click, they're in your computer.  (Source computerworld.com)

Over 134 companies have registered for this year's NRF Loss Prevention Show.  Have you registered yet?  (Source nrf.com)


New - Just Released
- The D&D Daily Archives
Historical Research - Industry Development & Trends
Key Word Search Coming Soon!

 

eBay Supports Inquiry Into Counterfeit Goods Leads to Conviction

eBay investigators launched an inquiry into the activities of a known suspect when representatives of a well-known cosmetic company contacted UK Trading Standards Enforcement Agency regarding the sale of counterfeit goods. The suspect was allegedly selling counterfeit high-value makeup. The suspect pleaded guilty to seven breaches of the Trade Marks Act (sale/possession of counterfeit goods) and also admitted to money laundering offence and was given a six-month suspended jail sentence. Trading Standards officers accompanied by police raided her home and found hundreds of counterfeit items.  Click here for full article.


For further information on PROACT email inquiries to:
PROACT@eBay.com

eBay Direct - Click Here  -  (notify - info - questions)

 

The Extended Hours Debate from a Loss Prevention Perspective

By D. B. “Libby” Libhart, CPP


For over a decade, the Fast, Casual and Quick Service Restaurant industry has debated extending hours of operation. The advantages of staying open later are to cater to the nocturnal crowd that work and play during the wee hours of the night and to gain a competitive advantage in the marketplace. Many locations extended closing time by an hour or two while others ventured into the arena of staying open 24 hours. The unknowns were how to generate sales to cover labor and operational expenses and make a profit, and effectively educating the public on the open later concept. If locations were staying open 24 hours, another issue was to effectively and efficiently close out sales for the day and prepare for the opening of the next day's business while keeping track of sales during the transition time.

Claims to Rescind Extended Hours

There have been varying levels of success in extending late night hours. Some corporate mandated extended hours have come under the scrutiny of franchisees. Labor costs and security and safety of employees working the late night shifts have been cited as reasons to rescind extended hours. Both are certainly valid reasons. Profitability is always a key issue in determining hours of operation. Citing the security and safety of employees - who can argue with that?

Loss/Crime Prevention Considerations

Late night operations are particularly challenging. Adequate staffing can be a problem, and dealing with an increase in "drunks and punks" is particularly unpleasant. Let's look at the issues from a security, safety and loss prevention perspective which, unfortunately, is frequently left out of the equation in the decision to extend or cut back on the hours of operation.

Analyzing Profitability

In analyzing the profitability of extended hours, the handling of cash, counting of deposits, securing funds, auditing of cashier performance including average check, no sales, price reductions, under ringing, and the security of the back door are important factors – as important as transaction counts and sales. The supervision of employees must be strong. Many times the younger, less experienced managers run the late and overnight shifts. Profitability may be adversely affected by internal cash and food thefts, undocumented waste, lesser food quality, and poor customer service. The overnight shift may not be as effective and efficient as other day segments. The late night operations must be routinely reviewed to make certain that sales are rung properly, and managers are upholding the highest standards of employee conduct and food quality. Monitoring and managing these components may increase profitability during late night hours.

Employee Safety Concerns

The two hours before closing is the “critical period’ in robbery prevention. Extending late night hours requires increased efforts in effective security policies and procedures, background checks of applicants, handling cash and deposits, drive-thru window and perimeter door control, entering and exiting the building according to best practices and trash removal. Formal training classes should be conducted to educate managers and late night crews in dealing with conflict, cash management, crime prevention, and proper robbery response. Without this due diligence for those working the late night shifts, the increased vulnerability to crime is not fair to them. Claiming that employees working late into the night are in more danger at 2 AM than at 10 PM, while hiring crew with violent criminal pasts, no back door security, poor supervision and providing no training on what to do in the event of a robbery or how to enter or exit safely is truly a disservice. The employees are more vulnerable in these conditions, no matter what time of day or night it is.

Validating the Issues

So, the extended hours debate rages on. Can locations afford it or not? Those questions may be more easily answered with careful analysis and review of late night operations. Sales are not likely to reach desired results simply by adding hours to the closing time on the hours of operation sign. Are employees exposed to more danger in the extended hours' time frame? Maybe - maybe not. Police reports, analysis and anecdotal information of violent crime in the area occurring during late night may substantiate the claim. Playing to emotions by claiming increased danger is not valid without empirical information to support it. In locations open 24 hours, instituting proper security and safety measures may even make the employees less vulnerable to robbery and other violent crime.

Make your claim whether to extend late night hours or cut back on them, but do so with accompanying investigation beyond sales and transaction counts. Make certain that security and safety policies are in place and the staff is trained in crime prevention procedures. A thorough analysis will make your decision more relevant.
Share Your Thoughts
 

Job Opening

Company

Location

Origination

Asset Protection Investigator e-Bay, Inc. San Jose, CA e-Bay
District Loss Prevention Mgr Sears Holdings Corp. Washington DC Sears Holdings Corp.
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
District Loss Prevention Mgr Sears Holdings Corp. Redwood City, CA Sears Holdings Corp.
Regional LP Mgr Sears Holdings Corp. Atlanta, GA Sears Holdings Corp.
Divisional LP Director Confidential Chicago, IL Downing & Downing
Director of Investigations Confidential Central US Downing & Downing
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential New York City, NY Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Asset Protection Manager The Home Depot Detroit, MI The Home Depot
Director of Loss Prevention Confidential California Downing & Downing
District Loss Prevention Mgr Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening

Company

Location

Origination

Regional AP Mgr Toys 'R Us Flanders, NJ Toys 'R Us
Manager Safety Toys 'R Us Wayne, NJ Toys 'R Us
Loss Prevention Mgr (food/hospitality) Sterling Heights, MI CareerBuilder
Safety and LP Sr Mgr Ryder New Hyde Park, NY Ryder
District Loss Prevention Mgr Hastings Entertainment Inc. Amarillo, TX Indeed
Regional Loss Prevention Mgr Duckwall-ALCO Stores Abilene, KS Indeed
Loss Prevention Mgr Sears Holdings Corp Gonzales, LA Indeed
District Loss Prevention Mgr Big Lots, Inc. San Diego, CA LPJobs
Regional Supply Chain AP Mgr The Home Depot Atlanta, GA The Home Depot
Asset Protection Coach Kmart Corporation Macon, GA LPJobs
Asset Protection Mgr Corporate Saks Fifth Ave New York, NY Saks Fifth Avenue
Asset Protection Mgr Corporate Saks Fifth Ave McLean, VA Saks Fifth Avenue
Asset Protection Mgr Stores Saks Fifth Avenue Beverly Hills, CA Saks Fifth Avenue
Loss Prevention Mgr Sears Holdings Corp Texas City, TX LPJobs
 

Gary Monaghan was named Manager of Loss Prevention Systems and Reporting for Walgreens.
Karen Van Brunt was promoted to Director of Professional Auditing Services for Agilence.

Post Your New Job or Promotion! Click Here

 

You are a professional. You expect people to come to you when they have a problem in your area of expertise. You go to other professionals inside and outside your organization when they have the expertise you need. The one professional that I always go to this time of year to take care of my personal income taxes is a full-time year-round accountant. You can try to keep up with all the changes to the tax codes yourself or use a software package, but neither is a substitute for a Professional Accountant. Whether you are making $30,000 per year or $300,000 per year, the cost of having a professional handle your personal income taxes will be money well spent.

John Velke
V.P. Loss Prevention
Total Wine & More

Post Your Tip or Advice! Click Here

SUBSCRIBESU  update account /      change e-mail /      /        FEEDBACK      - www.downing-downing.com          ADVERTISE WITH THE DAILY