Published Today - Top of
Smartbrief on Leadership
"Everyone in your organization has a responsibility to act on #MeToo"
Organizations, teams and individuals each have a role in moving the #MeToo
movement from talk to realistic action. Here are some ideas for doing so.
Situation: Sexual harassment and gender discrimination are still
pervasive. Women finally feel empowered to share their own stories, and
appalling examples are being exposed across all industries. The social media and
celebrity support for the cause of #MeToo is not going away.
Problem: It's not OK to harass people in the workplace, or anywhere else
for that matter. More broadly speaking, #MeToo extends well beyond harassment
and includes biases and unacceptable workplace actions based on race, religion,
sexual preference, nationality, and any additional categories of what I'll call
"otherness" that human egos have made up.
Implications:
As Simon & Garfunkel sang, "Fools, said I, you do not know, silence like a
cancer grows..." Costly lawsuits and irreparably harmed brands. Great ideas
go unshared and innovation is stymied. There is an exodus of valuable talent.
Your client experience is tainted when they engage with your disconnected,
disenfranchised people. These are just a few implications. Your organization
will lose money in ways you haven't yet contemplated and about which you'd be
apoplectic if accurately quantified.
Needs Payoff (solutions to meet client's needs): I don't claim to have all
the answers or even the right answers, but I'm bold enough to offer up some
ideas. So here goes.
These are things you can do right now to start making #MeToo a thing of the past
Individuals
When in doubt, ask yourself, "Would what I'm about to say or do pass the 'If it
were my kid test'?"
Read University of Houston research professor and author
Brene Brown's latest, "BRAVING
the Wilderness."
Teams
Even if your organization is slow with an official response to #MeToo, there is
nothing stopping you from shifting mindsets and enforcing the right behaviors on
your team, whether as a formal leader or team member.
Organize a team book club and read "BRAVING the Wilderness."
Craft a Designed Alliance, which is an operations manual of sorts in
which your team aligns on how to work best together.
Organizations
Like any worthy change-management initiative, a thoughtful, coordinated and
sustainable culture
transformation to overcome #MeToo and similar harms will take time and extensive
planning. As organizational development legend Peter Block said, "If we want a
change in culture, the work is to change the conversation."
Elevate culture to a C-suite strategic priority and empower all the right
people.
Hire a leadership or organization development company to help orchestrate a
culture change.
The first step in solving any enormous problem is to take an action. Don't just
stand there looking at the problem in a state of overwhelm, denial, or analysis
paralysis. Do something. Then observe what worked and do more of it. Understand
what didn't work and adjust. If you've made it this far in the article, consider
your first step taken. Now, what will you commit to do next?
smartbrief.com
Modern Tools for Loss Prevention
One
of the exciting parts of being in retail loss prevention, for Britt Davidson,
manager of loss prevention at West Des Moines, Iowa-based Kum & Go L.C., is
crime trends are constantly changing.
Kum & Go, in numerous states, is helping to introduce new laws and advocate for
increased penalties for skimming and credit card fraud.
Kum & Go uses a variety of technologies to address shrink and theft at its
450-plus c-stores in 11 states.
"Internally-developed, exception-based reporting helps us find our 'leaks.'
ThinkLP, a case management software, assists with the entire investigative
process, including audits and restitution efforts," Davidson said "March, Axis
and Samsung is an extensive, all IP CCTV system. We hope to implement camera
analytics in 2018 to support the needs of our business partners, including
customer count, dwell times and conversion rates."
Training, communication and awareness are the foundation for a successful
prevention program, Davidson said. Kum & Go is currently revamping its entire
loss training curriculum, which will include training for hourly associates up
to senior level positions.
FUTURE OUTLOOK
Lisa
LaBruno, senior vice president of retail operations for Retail Industry Leaders
Association (RILA), noted a trend toward increased violence by shoplifting
subjects, organized retail crime and gangs. "RILA is doing its part to expose
retailers to cutting-edge, game-changing technology designed to address some of
these evolving challenges."
Artificial intelligence, augmented reality, prescriptive analytics and crowd
sourcing are just a few of the emerging technologies retailers are leveraging.
For example, instead of placing an expensive high-shrink item on the shelf,
retailers can use virtual reality to allow customers to interface with an image
of the product.
"I can pick it up. I can open it...and I feel as though the product is in my
hand, but it's not," LaBruno said.
Meanwhile, crowd sourcing is being used to identify shoplifters. People
can watch live feeds into stores and if they spot a suspicious character they
can tag that person's image. If an image receives enough tags, the store would
receive an alert.
While LaBruno doesn't endorse any particular technology she said such examples
show how retailers are becoming more innovative in their strategies
"We're exploring all angles and what's most important is informing future
development of technologies," said LaBruno.
cstoredecisions.com
Managing the reality of consumers protesting with
their wallets
Polarizing political stances, inappropriate behavior and/or statements, safety
issues, perceived deception, you name it. Numerous brands have inspired the kind
of strong emotions in consumers that no one wants to experience. And with the
ever-increasing pool of public and private figures under fire, there's bound to
be more indignation to come.
The challenge is that social media helps spread issues and passions like
wildfire. But therein might also be a benefit: The flame that burns twice as
bright, it's long been said, burns half as long. Issues come, issues go and it
doesn't take long before something else appears in our feeds to strike another
match.
So why do some brands survive boycotts and negativity, while others go down in
flames? Many factors play in, the experts say: timing, transparency, loyalty, a
willingness to own up to mistakes and, in some cases, the nature of the issue.
As Millennials continue to grow in influence, the landscape of boycotts and
their impact on purchasing behavior may shift.
stores.org
CA lawmaker wants to crack down on Organized
Retail Crime by making it a Felony
A state assemblyman wants to create a new felony offense to penalize organized
retail theft, a crime some have called an unintended consequence of a 2014
ballot initiative that reduced drug possession and some theft crimes to
misdemeanors. Under Proposition 47, a theft crime has to involve $950 worth of
property in a single incident to rise to a felony. That threshold, some
retailers have said, allows members of organized crime rings to steal from
multiple stores, or from the same store numerous times a day, without facing
tougher punishment.
Assemblyman Jim Cooper (D-Elk Grove) first proposed a change last year by asking
voters to amend Proposition 47 - which passed with 60% approval - making it a
felony to steal $950 worth of property in a year. But after much debate, his
legislation was shelved in February in the Assembly Public Safety Committee. Now
its chairman, Assemblyman Reggie Jones-Sawyer (D-Los Angeles), is pushing a bill
of his own to tackle the problem. His legislation would make it a crime to work
with others to steal goods or buy stolen goods with the intent to sell, exchange
or return the merchandise. Under the proposal, organized retail theft would fall
under a category of crimes known as "wobblers," meaning prosecutors are able to
charge them as misdemeanors or felonies depending on severity.
latimes.com
Phoenix, AZ: Shoplifting Diversion a step closer
to statewide offering
The Arizona State Senate gave a thumbs-up to a bill last week that would make
diversion classes an option for those charged with shoplifting across the state.
According to a Senate fact sheet, SB 1476 would "allow a person who is suspected
of shoplifting to complete an education program instead of reporting the crime
to law enforcement, under certain conditions." The bill was introduced by Sen.
Rick Gray (R-Sun City) and passed the floor vote 22-7 with Sen. Judy Burges
(R-Sun City West) not voting.
If somebody is caught shoplifting, the store merchant can give them the chance
to complete a diversion class instead of dealing with the police. Shoplifting
convictions run the gamut from a class 1 misdemeanor to a class 4 felony
depending on the circumstances of the crime and the value of goods stolen. This
can mean anywhere from a fine of up to $2,500 with a maximum of six months in
jail, to 3.75 years in prison in the most extreme.
arizonasonoranewsservice.com
SEC charges Theranos and CEO Elizabeth Holmes
with 'massive fraud'
Former Walgreens Key Business Partner & Blood Screening Tech Firm
The SEC has charged Theranos, Elizabeth Holmes and Ramesh "Sunny" Balwani with
fraud relating to the startup's fundraising activities. The company, CEO Holmes
and former president Balwani are said to have raised more than $700 million from
investors through "an elaborate, years-long fraud." This involved making "false
statements about the company's technology, business and financial performance."
Theranos and Holmes have already agreed to resolve the charges, which will
involve the CEO paying a penalty and giving up effective control of the company
she founded.
The SEC's statement says that the company and the two executives misled
investors about the capability of its blood testing technology. Theranos' big
selling point was that its devices could scan for a number of diseases with just
a single, small drop of blood, compared to the usual vials. Unfortunately, the
company was never able to demonstrate that its system worked, and used
traditional equipment to conduct the majority of its tests.
The company has had its fair share of ups and downs, and raised hundreds of
millions of dollars on the promise of revolutionizing medicine. By 2016, the
company was facing a fight with Walgreens, its key partner, and whistleblowers
claiming that internal standards were concerning.
engadget.com
Pilot Flying J Sales Team $56M Loyalty Rewards
Fraud 'Rankings of Guilt'
Ex-president of Pilot Flying J objects to being labeled most guilty in $56.5M
fraud scheme
Defense attorneys are crying foul over the pecking order in federal prosecutors'
court-ordered ranking of 17 former employees of the nation's largest diesel fuel
retailer by level of responsibility for a $56.5 million scheme to defraud
truckers.
U.S. District Judge Curtis L. Collier
had ordered federal prosecutors Trey Hamilton and David Lewen to rank - from
most guilty to least - the 17 former executives and staffers of Pilot Flying J
now facing sentencing in a plot to promise trucking firms discounts on diesel
fuel they never intended to fully pay.
Hamilton
and Lewen
opted to rank the 17 instead by levels of power within Pilot Flying J, with
Hazelwood, the former president at the top of the list.
The attorneys countered, "Mr. Hazelwood does object to the Government's
'approximation' of him as being the most culpable defendant.
Hazelwood was convicted in February. He is facing more than two decades in
prison and is currently under house arrest in one of his four homes. He was
earning $26.9 million in the months before Pilot Flying J's Knoxville
headquarters was raided in April 2013.
When Hazelwood was discharged in May 2014, the truck stop giant's board agreed
to pay him $40 million as part of a confidential settlement agreement, which was
listed as an exhibit at Hazelwood's detention hearing. The payments were due to
him "pursuant to his pre-existing employment agreement," Pilot Flying J said in
a statement.
Attorney Annie T. Christoff is contesting the prosecutors placement of Wombold,
a former vice president, in the ranking hierarchy alongside ex-executives John "Stick" Freeman, Brian Mosher, Arnie Ralenkotter and Jay Stinnett.
Wombold, tried with Hazelwood, was acquitted of the conspiracy and six of seven
wire fraud charges. His defense team had argued he was being pushed out of his
job by fraudsters Freeman and Mosher, and knew about the fraud scheme but did
little to promote it.
Jones' defense attorneys, Ben Vernia and Cullen Wojcik, agree with the
prosecutors that she should be grouped by level of culpability with the
all-female account representative staff. The jury convicted Jones in the
conspiracy but acquitted her of individual acts of fraud.
knoxnews.com
Amazon Settles With Job Applicants Over
Background Checks
Amazon.com job applicants told a Florida federal judge Tuesday that they had
settled their claims against the e-commerce giant over consumer background
checks they said were performed without following strict legal requirements.
Hargrett and Austin claim Amazon ran afoul of a provision in the law by failing
to present applicants with "standalone disclosures" - notices that focus solely
on providing a clear and conspicuous disclosure that the background check is
being requested and that the applicant is authorizing in writing procurement of
the report.
law360.com
Using Blockchain for Food Safety
Retailers and tech partners are pressing adoption in food safety
For retailers and suppliers selling and distributing food products, the path
from "farm to fork" can set in motion a perilous journey.
Within the food supply chain, companies have a two-pronged duty, says Bob
Wolpert of Golden State Foods, an Irvine, Calif.-based global food service
company that supplies product to fast-food restaurants, most notably McDonald's
The first and foremost responsibility is to ensure consumer safety and health,
says Wolpert, who is Golden State's corporate senior vice president and
president of its Quality Custom Distribution division. Secondly, if there is an
issue such as contamination, companies must be able to narrow the scope of any
market impact.
stores.org
It's official: Toys 'R' Us files liquidation
plan-but some stores could stay open
Ending weeks of rumors, the nation's largest toy store retailer has informed a
U.S. bankruptcy court that it must liquidate. But it left open the chance that
some U.S. stores will remain open under a potential deal involving its Canadian
operations.
Toys "R" Us on Thursday filed documents with the court seeking approval to begin
conducting a wind-down of its U.S. business and liquidation of inventory in all
735 U.S. stores, including its locations in Puerto Rico. The retailer said it
will provide more details about the liquidation of its stores and
going-out-of-business sales at a later date.
The Record reported. Toys "R" Us said it has enough money left to pay
its 33,000 workers for "no fewer than 60 days."
chainstoreage.com
Toys R Us Tells Workers It Will Likely Close All
US And UK Stores
February Retail Sales Increase 4.4 Percent Over
Last Year
The three-month moving average was also up 4.4 percent over the same period a
year ago, and the results come as NRF is forecasting that
2018 retail sales will grow between 3.8 percent and 4.4 percent over 2017.
businesswire.com
Retail defaults to spike in March as maturities
mount in 2019, Moody's says
Overall retail looks to be improving, O'Shea said, it's just morphed into
somewhat of a "have/have nots" scenario. The highly leveraged companies, many
backed by private equity partners, are the ones fighting to stay afloat today,
according to Moody's.
Here are the companies on Moody's so-called watch list:
1. 99 Cents Only Stores
2. BI-LO Holding Finance
3. Bluestem Brands
4. Claire's Stores
5. David's Bridal
6. Everest Holdings
7. Evergreen AcqCo 1 LP
8. Fairway Group Holdings
9. FULLBEAUTY Brands Holdings
10. Guitar Center |
11. Neiman Marcus
12. Nine West
13. Sears Holdings
14. TOMS Shoes
15. Vince
16. Fresh Market
17. Payless
18. SHO Holding
19. J.Crew
20. Indra Holdings
cnbc.com |
Dollar General to open 900 stores in 2018
Bankrupt Bon-Ton faces two possible fates:
Acquisition or death
Quarterly Results
Williams-Sonoma Q4 comp's up 5.4%, net sales up 6.2%, full yr. comp's up 3.2%,
net sales up 4.1%
Pottery Barn Q4 comp's up 4.1 %, full yr comp's up 1%
West Elm Q4 comp's up 12.3 % 6.5 %, full yr. com's up 10.2%
Williams Sonoma Q4 comp's up 4.3 %, full yr comp's up 3.2%
Pottery Barn Kids Q4 comp's up 0.9 %, full yr comp's down
1.8%
PBteen Q4 comp's up 2.6 %. full yr comp's down 1.4%
E-Commerce Q4 sales up 8.4%, full yr. up 5.5%, or 52.5% of
total company sales
Dollar General Q4 comp's up 3.3%, net sales up 2.1%, full yr. comp's up 2.7%,
net sales up 6.8%
Weis Markets Q4 comp's up 1.2%, sales up 2.2%, full yr. comp's up 1.5%, sales up
10.5%
Ahold USA Q4 comp's up 0.6%, net sales down 9.3%, full yr. net sales down 3.4%
Delhaize America Q4 comp's up 1.5%, net sales down 7.4%, full yr. net sales up
117.9%
Sears Holdings Q4 comp's down 15.6%, sales down 27%, full yr. comp's down 13.5%,
sales down 24%
Sears stores Q4 comp's down 18.1%, full yr. comp's down
15.2%, sales down
Kmart Q4 comp's down 12.2%, full yr. comp's down 11.4%
RLPSA
Connect Announces Speaker Line Up
He
Said, She Said: How to Investigate Sexual Harassment -
Wicklander-Zulawski & Associates
Outsmart Crime: CAP Index - Regional QSR Crime Statistics Update
DoorDash, GrubHub, UberEats...Oh My!
Are you thinking of the legal ramifications for both internal
drivers and third-party delivery companies? - David Donna, Hospitality
Lawyer
Other Presentations Include:
"Tackling the Opiate Epidemic: Actionable Strategies for
Protecting your Restaurant"
"Brand Protection: Guarding Against the Viral YouTube Moment"
"Restaurant Roundtable: Discussion on Current Industry Challenges &
Solutions"
View full agenda here
All attendees must register! Event is free
for restaurants!
Register
today
by emailing your name, title, company and email address to Executive
Director, Amber Bradley, at
amber.bradley@rlpsa.com. |
|
Executives Argue Compliance Case for
Cybersecurity
Compliance can play an important role in winning management-level support,
harnessing resources and championing the cultural changes required to embed the
proper cybersecurity mindset among an organization's employees, supply chain
partners and stakeholders, said Lynn Haaland, global chief compliance and ethics
officer and chief counsel for cybersecurity at PepsiCo Inc.
Three areas where compliance can be effective are in providing training and
communication, educating and managing the expectations of senior management and
building coalitions to emphasize risk mitigation as a reason to improve
cybersecurity.
Training and communication can reinforce the idea of mitigating risks, and can
be done through an organization's code of conduct, values statement and other
policies, she said. "It just takes one answered phishing email to sink the
ship."
It is equally important to make sure board members and C-suite executives
understand the limitations of cybersecurity, even when it is executed well, said
Ms. Haaland. Compliance can help leaders understand not all cyber risks are
equal and deserve a similar response, and that they need to be balanced with
other risks an organization might face, she said.
Building coalitions within the organization to push for better risk mitigation
can help in making sure there are enough resources for the task and that they
are properly shared where needed, said Ms. Haaland. "Breaches will occur; the
real test is how we respond," she said.
wsj.com
Macy's CEO
outlines plans for mobile checkout
Macy's
is testing mobile barcode self-scan for accelerated checkout at some stores,
and is planning to roll out the capability in at least 450 of its stores,
according to Cincinnati Business Courier coverage of statements made by Macy's
CEO Jeff Gennette at this week's Bank of America Merrill Lynch Global Consumer &
Retail Technology Conference in New York City.
Using a feature in the Macy's mobile app, shoppers would use their phones to
scan barcodes on the merchandise they want to purchase, and then go through a
dedicated mobile checkout line, where payment would be verified, and security
tags removed from the products purchased, according to the report.
Gennette also told the Merrill Lynch conference audience that the checkout
process is currently the retailer's "single biggest pain point."
Macy's may soon join a list of several other big names in retail using mobile
apps to accelerate the checkout process. That list of course includes
Amazon,
Walmart,
Kroger and
Starbucks, to name just a few.
retaildive.com
77% of Businesses Lack Proper Incident Response
Plans
Despite increased confidence, companies still struggle with cyber-security
Organizations may feel increasingly resilient when it comes to fighting
cyber-attacks, however, they are far from invincible.
While 72% of organizations feel more "cyber resilient," or having a stronger
security posture, 77% admitted they do not have a formal cyber security
incident response plan (CSIRP) applied consistently across their
organization, according to "The Third Annual Study on the Cyber Resilient
Organization," from Ponemon Institute, and sponsored by IBM Resilient.
Despite
having formal CSIRPs in place, highly resilient organizations (61%) attribute
their confidence to their ability to hire skilled personnel. However,
organizations need both technology and people to be cyber- resilient. In fact,
60% of respondents consider a lack of investment in AI and machine learning as
the biggest barrier to cyber resilience
Lacking solutions are increasing the time to resolve an incident among 57% of
respondents, while 65% reported the severity of the attacks has increased.
These problems are further compounded by just 31% of companies having an
adequate cyber resilience budget in place, and difficulty retaining and hiring
IT security professionals (77%).
In fact, only 29% of respondents reported having ideal staffing to achieve cyber
resilience. Only half (50%) of participants said their organization's current
CISO or security leader has been in place for three years or less, and 23%
said they do not currently have a CISO or security leader.
The top reason cited for improved cyber resiliency was hiring skilled personnel
(61%), followed by better information governance (60%), and visibility into data
assets and applications (57%).
darkreading.com
chainstoreage.com
Beyond Passwords: How Security Can Improve
Identity in 2018
In the retail world, the first stirrings of change are afoot. Consider for
instance Amazon Go, an emerging store model in which shoppers are recognized by
their mobile device and get to scoop up their goods without even having to wait
in line, much less swipe a card or enter a password.
"That one move is likely to level-set expectations in retail for consumers in a
very dramatic way. Consumers who can buy this way in a physical story likely
won't have much patience for entering passwords online: They'll want something
quicker and simpler. The shift away from passwords is perhaps most visible in
financial services, where CSOs and CISOs often have responsibility for
high-value personal and financial data.
Biometrics, Dual-Factor
In the short term, many will find the answer to that question through
easily-implemented biometric and multi-factor solutions. The longer-term fix
will look a lot like Aetna's model, experts say, with complex algorithms
building a reliable means of identification from a broad range of metrics. Aetna
expects some 30 million of its customers will be able to login password-free by
the end of 2018.
Many will turn to dual-factor methods as a password work-around. Typically, an
employee seeking to access a system enters a password, but that's no longer
enough to get in. The user then receives via text a temporary code that is used
to confirm identity.
Some predict the next phase of security may combine biometrics, artificial
intelligence and sophisticated algorithms to deliver higher-level security while
simultaneously simplifying the end-user experience.
The insurer's security protocols harvest between 30 and 60 metrics around a
given user: How many apps you have on your phone? What are the most frequently
used apps? How do you hold your phone when you use those apps?
"We bind attributes to the device you are using: What kind of plug-ins you have
on your browser, how your browser is configured, what location you are in. All
those together create a mathematical score, and the application uses that to
provide access," says Routh.
Essentially, the system considers such a wide range of variables that the only
way you can authenticate yourself is by being...exactly who you are. If you are
anyone else, the math won't add up.
securitymagazine.com
Off-the-shelf smart devices easy to hack
Off-the-shelf devices that include baby monitors, home security cameras,
doorbells, and thermostats were easily co-opted by cyber researchers at
Ben-Gurion University of the Negev (BGU). As part of their ongoing research into
detecting vulnerabilities of devices and networks expanding in the smart home
and Internet of Things (IoT), the researchers disassembled and reverse
engineered many common devices and quickly uncovered serious security issues.
homeladsecuritynewswire.com
|
Passaic County, NJ: 11 men Arrested in $1 Million
Cargo Theft Operation
New
Jersey State Police arrested 11 men, dismantling a cargo theft trafficking ring,
and recovering more than $1 million worth of merchandise, which was destined to
supply nearly a dozen national retail stores in New Jersey and across the
country. The five-month investigation dubbed "Operation Botany Strike," began in
October 2017 when detectives began investigating the theft of a tractor-trailer,
which contained $104,000 worth of meat, from a trucking lot in South Amboy.
Troopers found the abandoned tractor-trailer later that day at a Service Area on
the NJ Turnpike and began following leads, which ultimately uncovered the
organized theft ring.
Detectives determined that members of the theft ring would transport stolen
tractor-trailers from various jurisdictions throughout the state to specific
locations within a business facility in Passaic. That facility served as the
predominant location where members would load and offload stolen cargo as well
as store the stolen tractor-trailers. Detectives also identified secondary
locations in Little Ferry and Secaucus that served a similar function. The
seized cargo, which was worth more than $1 million, included clothing, granite,
home goods, landscaping equipment, and food products and was destined to be sold
domestically and overseas.
nbcnewyork.com
2 New York Men Plead Guilty to Using Counterfeit
Credit Cards for $91K at Giant Eagle Stores
In connection with the guilty plea, the Court was advised that in June 2016,
William and Christopher Candelaria and others conspired to use counterfeit
credit cards at Giant Eagle stores in Western Pennsylvania to purchase gift
cards and merchandise, which totaled approximately $91,000. justice.gov
Dickson, TN: Walmart parking lot meth lab busted
after shoplifter pursuit
Three people were arrested Tuesday afternoon in the Dickson Walmart parking lot
when the pursuit of a shoplifter led to a vehicle containing meth-making
materials, according to authorities. Thomas Seitz, 52; Genifer Pevahouse, 42,
and Larry Terlecki, 45, were all arrested for shoplifting as well as charges for
possession of drugs and drug paraphernalia. Seitz was also charged with
possession of a weapon by a convicted felon. Pevahouse was also charged with
resisting arrest and possession of a weapon during the commission of a felony.
Terlecki faces additional charges for a warrant for his arrest for domestic
assault. Once the three were caught shoplifting, law enforcement received
permission search the car and discovered the meth lab inside, said Dickson
police.
tennessean.com
North Auburn, CA: Home Depot Shoplifter arrested following
10-mile car chase, crashed into a tree
A Folsom man is facing charges of shoplifting and evading law enforcement after
a tool theft from North Auburn's Home Depot led to a wild car chase that ended
when it crashed through a fence into a Newcastle home's front yard.
auburnjournal.com
Oklahoma City, OK: 3 women steal over $1,000 worth of
shoes from Shoe Carnival
Longmeadow, MA: Police seeking woman in $1,000 theft from
CVS
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