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March 14, 2012 SUBSCRIBE

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Deloitte's "The Next Evolution: Store 3.0 report is out - ""The retail store is not going away" - "However, the retail environment and the customer are changing dramatically" The retail experience begins before the customers enter the physical store and continues long after they leave. And there is no one-size-fits all solution. A must read for the true retailer. (Source

"Nationwide Crime Wave" "Tide" theft articles are hitting all the major cities' newspapers from coast to coast - "Liquid Gold" - which probably means we'll see a spike in theft as well. A full cart can be worth hundreds of dollars. In some cases, thieves are trading it directly for drugs. Some are selling it to small mom and pop stores who will then sell it themselves or ship it overseas for black market sales. Joe LaRocca, Senior Asset Protection Advisor to the NRF released this statement through the NRF - "We do not have any specifics on Tide thefts of late, however we do know that criminals are keen on obtaining the hottest-selling merchandise as it is highly resalable. Consumable products such as over-the-counter medications, infant formula, high-end technology devices and designer denim are some of the top targeted items to be fenced. Trends retailers have identified in top fenced merchandise include the desire for all branded merchandise, particularly exclusive licensed goods." (Source

Online Brand Protection is becoming a major concern. A brand is the symbol of quality, a source of promise and most importantly an identity in the global market. Protecting it prevents an organization from various threats on the internet - cybersquatting, identity theft, usurpation of the brand, online counterfeit products, Trade mark dilution and tarnishment etc. All of which leads to loss - loss of sales - loss of consumer confidence - shrinkage and long term loss of the brand value. As loss prevention executives we should all be concerned with any loss to our employers and therefore be involved in any effort to reduce and eliminate it. Brand protection is not just the responsibility of the IT department, it's ours as well. (Source

Big Y Foods has success with Wren Solutions - "Encapsulon Assessment" audit tool. Just being released to the retail market Encapsulon Assessment operates on an iPad. "The system has streamlined and simplified our audit process dramatically," said Mark Gaudette, Director of Loss Prevention for Big Y, in a statement. "The ability to audit all procedures, policies, programs and training is vital to our business." (Source

A&P emerges from Bankruptcy with 300 stores in six states- leaner- smaller - and ready for business. (Source

Staples gets warning letter from FDA about rodent waste found close to food products in CA. warehouse. The U.S. Food and Drug Administration alleged, in a letter dated March 7, that the products have been prepared, packed, or held under unsanitary conditions and may have become contaminated with filth or injurious to health. The agency said that rodent waste was found in close vicinity of packages of different food products, including candies, crackers, creamers, pistachios, ramen noodles, and bottled water. (Source

Ring leader of criminal gang & Credit Card Skimmer gets 39 months in federal prison. Targeting foreign tourist visiting New York. here is how the ringleaders scam worked: He gave an electronic device known as a "skimmer" to a cashier at a high-end retail store and paid the cashier to use the device on his behalf. The cashier attached the skimmer to his belt and swiped unsuspecting customers' credit cards, capturing their account information. The ringleader then downloaded the information onto counterfeit cards he purchased overseas and used the cards to buy high-priced electronics at local retail stores. (Source

Wisconsin Governor to sign bill to combat ORC that reduces felony threshold in shoplifting cases from $2,500 to $500. Costing the state $1 billion a year and the additional sales tax associated with the $1 billion the state is seeing an increase in shoplifting. Police also said shoplifting suspects are getting more brazen and violent. (Source

Anonymous hackers hit the Vatican web site and the Vatican radio system for a second time. "It happened, but we have no comment to make on it," the Vatican spokesman, Father Federico Lombardi, said. Anonymous said the incursion into the Vatican Radio system was justified by the fact that the radio's powerful transmitters sited in the countryside outside Rome constituted a health risk to people living in the vicinity. (Source

Google lands Department of Defense research arm Director, Regina Dugan, to join Google. This is a major "coup" for them as she is considered to be one of the world's experts on counterterrorism and defense against explosive threats in the IT world. They won't say what job she is assuming but rest assured it's all about cybersecurity. And with her level of knowledge and connections. Google just got the game changer if not the world changer in their security world. Stay tuned as we plan on covering this more in the future. (Source

Woman gets 5 years for text-messaging in vehicular manslaughter case. "This case serves as a tragic precautionary tale. The defendant engaged in reckless and senseless behavior." "Now, as a result of the incidents, a husband, a father, a grandfather, a brother, a brother-in-law and an uncle is dead." said the judge at sentencing in Sacramento, CA. (Source

Security Predictions for 2012 - from Websense Security Labs - 1) Your social media identity may prove more valuable to cybercriminals than your credit cards. Bad guys will actively buy and sell social media credentials in online forums. Today, your social identity may have greater value to the bad guys. Facebook has more than 800 million active users, and over half of them log on daily and they have an average of 130 friends. Trust is the basis of social networking, so if a bad guy compromises your social media logins, there is a good chance they can manipulate your friends. Which leads us to prediction #2. - See #2 in Tomorrow's Daily. (Source


Submitted by Joe Fryar, CPP

Director of Security and Loss Prevention, K-VA-T Food Stores, Inc.
Member of Food Marketing (FMI) Institute’s Asset Protection Council

March 13, 2012 Food Marketing Asset Protection Conference update

The third day of the FMI conference followed suit, delivering valuable information to the attendee’s. The morning kicked off with a welcome and conference recap given by Lizabeth Christman, Vice President of Risk Management, Ahold USA and Rhett Asher, Vice President, Industry Relations, FMI. The meeting quickly moved into a general session presentation, Preparedness is not Paranoia. Edward Minyard, President, Response Force1 Corp described the issues they encountered as first responders to Hurricane Katrina. Mr. Minyard recapped the lessons they learned from this catastrophe and the importance of public and private partnerships to ensure recovery from such a horrendous event.

The day progressed with sessions regarding Case Study on Crisis Management, Drug Diversion and Pharmacy Investigations, Data Security and other educational information geared toward both Risk Management and Loss Prevention.

As the 2012 Asset Protection Conference concluded its third day, based on comments from attendees, FMI’s decision to include the vendor representatives in both the General Sessions and the breakout sessions has proven successful. The ability for vendors to equally participate in all conference activities seems to be building solid business partnerships as each sector is gaining a better understanding of the challenges faced in an ever evolving industry.



Know about an event we should feature here?
Let us know.

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA



NRF 2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report



Watch for our article the day after each event!

Washington State Organized Retail Crime Alliance (WSORCA)

Annual Training Conference
October 18, 2012

To register visit:

2012 International Organization of Black Security Executives

Spring Conference
April 18-20
Chicago, IL

Click here
for more details.

2012 Retail
Loss Prevention

September 12, 2012
International Centre



Retail Fraud 2012

Largest Retail Fraud & LP conference in Europe

Novotel West, London

April 19, 2012

Click here for details



Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

Learn more here






The NRF LP Leaders 3 Part Series -- March 12th - 14th          InstaKey, Cita Doyle -- March 15th          Bass Security -- March 19th          LAAORCA Leaders -- March 20th - 22th          USS -- March 26th          LAAORCA Session - Retail LP & AP; So, what do we do? -- March 27th - 30th

Part Three:  The NRF Leaders - 3 part series - Filmed during the NRF's Big Show in NYC in January. This three-part episode includes Rich Mellor, VP of LP for the NRF; Joe LaRocca - Senior Asset Protection Advisor for the NRF; and Gary Johnson, VP of LP for Vitamin Shoppe and current Chairperson for the LP Advisory Council for the NRF.

This series is truly about educating and informing the Loss Prevention community as a whole about the NRF's LP efforts and how over the years they've developed the largest LP show in North America. Over the last 25 years the conference has grown from 400 attendees to over 3,000 and is supported by an LP Advisory council comprised of 28 senior Loss Prevention executives. These executives volunteer their time to work on various industry issues and spend a considerable amount of time coordinating and managing their annual Loss Prevention Conference held every June. Their 10 Loss Prevention committees cover a wide range of industry initiatives and efforts and help steer the direction of the LP industry.

As part of our commitment of "educating today for growth tomorrow" we're pleased to provide you with this series as every Loss Prevention executive from the single unit world all the way up to the senior roles should be aware of the National Retail Federation's Loss Prevention efforts.

We hope you enjoy this 3 part series. Here is part three.


The LP News Network

Upcoming Release Dates!!

March 15th

InstaKey -
Cita Doyle
March 19th Bass Security Services -
Dale Bass & Joe Mignone
March 20th - 22nd LAAORCA Leaders - Three part series -
Joe LaRocca, Captain Bill Williams, Det. Kent Oda, George Torres
March 26th Universal Surveillance Systems -
Rod Holm and Greg Saputo
March 27th - 30th LAAORCA Session - Retail LP & AP; So, what do we do? -
Suni Shamapande


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Gun wielding shoplifter on the lose in Albuquerque, N.M., hitting Wal-Mart stores multiple times and stealing flat-screen TV's in one hand and a gun in the other. Police are seeking the public's help in finding a man who they said was caught on tape stealing a flat-screen television. Detectives with Albuquerque Police Department's Organized Crime Unit said the man already hit twice in just a week. (Source

Friday Victoria's Secret in Boca Raton's Town Center Mall got hit again for 600 pairs of panties - worth $6,300 - 9 days after busting two Miami-Dade women linked to an "elaborate lingerie fraud targeting Victoria's Secret shops across the area since October. Surveillance video at the store shows two women, who appear to be in their 30s, stealing the underwear around 2:30 p.m., according to Boca Raton police. Their Boynton Beach Mall store got hit 11 times according to police and Tone Center store at least four times. They went after bras from Victoria's Secret's "Very Sexy" and "Miraculous" lines, as well as "The Gorgeous Collection." Police have not said whether they suspect Friday's heist is connected to others in Boca Raton and Boynton Beach. (Source

Excerpts from GAO-11-675:  Efforts to Combat Organized Retail Crime

The Government Accountability Office report on Organized Retail Crime, Dated June 2011

Retailers and Law Enforcement Collaborate to Investigate Potential ORC Cases, and Federal Agencies Are Taking Steps to Better Track ORC

State and Local Efforts - Although retailers play a major role in identifying and developing ORC cases, criminal investigation of these activities largely falls on state and local law enforcement, which typically prosecute retail crimes under state criminal laws. However, four of the eight local law enforcement agencies we spoke with noted that retail theft—and property crime in general—is often viewed as a lower priority than violent crimes. As a result, there are generally limited resources to combat ORC at the local level and any investigations are often conducted on a case-by-case basis, weighing competing resource priorities and the likelihood of successful criminal prosecution. According to several retail and law enforcement stakeholders we interviewed, individual detectives responsible for investigating property crime are often the driving force behind decisions to pursue potential ORC investigations, sometimes due to prior experience with retail theft or pawn shop cases. However, five law enforcement stakeholders noted that there is increasing awareness that ORC is a serious crime—rather than petty shoplifting—and is often linked to other types of criminal activity. (Source


Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
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Job Opening




LP XBR Analyst Urban Outfitters, Inc. Philadelphia, PA Urban Outfitters, Inc.
Account Program Coordinator Vector Security Northern New Jersey Vector Security
Zone Asset Protection Mgr 7-Eleven, Inc Multiple 7-Eleven, Inc
Zone AP Specialist 7-Eleven, Inc Multiple 7-Eleven, Inc
Asset Protection Manager Walmart Multiple Walmart
Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue

Director of Loss Prevention



Downing & Downing

National Account Sales Mgr


Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern > The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing

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Dept Mgr Store LP & Safety Lowe's Flowood, MS Lowe's
Dept Mgr Store LP & Safety Lowe's Coral Springs, FL Lowe's
Asset Protection Mgr Sam's Club Colorado Springs, CO Walmart
Loss Prevention Mgr Macy's New York, NY Macy's
District LP Mgr Marshalls Atlanta, GA The TJX Companies, Inc.
Regional LP Mgr CVS Caremark Albany, NY CVS Caremark
Regional LP Mgr Victoria's Secret Boston, MA Limited Brands
Regional LP Mgr DEB Shops Philadelphia, PA DEB Shops
LP Assistant Mgr The Neiman Marcus Group Paramus, NJ The Neiman Marcus Group
LP Mgr - Distribution Kohl's Wurtsboro, NY Kohl's
LP Mgr - E-Commerce Kohl's DeSoto, TX Kohl's
LP Mgr - E-Commerce Kohl's Edgewood, MD Kohl's

Submitted by Ken Rayca, CPP; Director, Loss Prevention, Liz Claiborne, Inc.

This past Thanksgiving weekend I had the great opportunity to get together with some old High School Classmates/Teammates that I hadn't seen for over 25 years for a College Football game in which one of our own was the Head Coach. It was great fun and sure great catching up! However, when the inevitable question came up 'So Ken, what do you do now?' I found it difficult to articulate it to these very intelligent, well educated folks in such a way that their response was not 'so you're the guy that makes sure nobody steals.' Now I KNOW I do immeasurably more than that, however if I could not articulate it effectively to these folks, some of them business owners themselves, why do I just ASSUME that my Retail partners simply KNOW I'm more than 'just the guy that makes sure nobody steals'? We all know how much value we truly add to our respective organizations. The true challenge is to find the right methods to articulate this in every way so we're not just 'the guys who make sure nobody steals.' I resolved to ensure I provided the highest level of Customer Service to my partners in data distribution ranging from Incidents to LP Audit execution to ORC trends and much more. While some of this was already part of my playbook, I truly 'raised my game.' I sought to add value to the company in any way possible with our LP Organization, including spearheading a Six Sigma project in the field. None of these things took our 'eyes off the prize' of our primary mission and they never will. LP can never be all things to all people. However, that day of tailgating and College Football opened my eyes to an assumption I will never make again; that my partners necessarily know we're more than just the 'guys who make sure people don't steal.' Because I will make sure I can articulate it in every way possible.

Write a Thought Challenge - You Might Win $5000


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How Do You Decide What to Say in a Presentation? So you've been asked to give a speech. Perhaps you're an expert or you've made the news. You've got an occasion, an audience, and an opportunity. How do you decide what to say? How do you pick a topic and narrow it down? (It's not all about you)
Brush Those 'Haters' Off! In our interpersonal and work relationships we often come to someone open-hearted to receive feedback, only to discover the input is not coming from a gentle, compassionate or empathic place. Here's how to tell the difference between constructive and destructive feedback. (Don't get "slapped down")
Learning the Softer Side of Leadership A leaders primary objective is to empower others to make decisions and take actions that are aligned with the organization's vision, purpose, and strategy. These nuances are the softer side of leadership, beyond the technical skills that you have already mastered. (Be the best "eighth wonder")

The Magic of Doing One Thing at a Time
Why is it that between 25-50 percent of people report feeling overwhelmed or burned out at work? It's not just the number of hours we're working, but also the fact that we spend too many hours juggle too many things at the same time. (We're not circus clowns)

Share your thoughts.


While most people try to avoid risk and corporate America actually labels it to be avoided at all cost ultimately life is filled with it. Risk taking is something everyone is faced with and without it life would become somewhat stagnate. Taking a risk once in a while is a healthy thing. It pushes people to do sometimes their most creative work and reach new levels. The problem becomes the fear of risk and hesitation. It seems like our society has become so risk avoidance driven that people are applauded for not taking it. When in actuality it is those who take risk that pave the road for all others to travel. As Joseph Campbell, a famous American mythologist once said, it is the darkest path in the woods that holds the most treasure. Next time you're faced with taking a risk give it some thought who knows your career may take off!

Just a Thought,
Gus Downing


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