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March 8, 2011

Loss Prevention & Safety Recruiters Since 1983

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FRIDAY FOCUS
Rosamaria Sostilio
Sr. Vice President
Corporate Asset Protection,
Saks Fifth Avenue

Paul Jones
Head of Global
Asset Protection,
eBay, Inc.

Dan Provost
VP US Retail Store and Distribution Center LP,
Staples, Inc.

LP Program Spotlight
eBay's PROACT Team






Know about an event we should feature here? Let us know.




 


 




Women in LP Caucus
Mentor Program
Register Here




 




 



March 30-31, 2011
RILA Disaster Recovery & Preparedness Committee Meeting
Washington, DC



 


Jewelers' Security Alliance
March 9-11, 2011
Flamingo Hotel
Las Vegas, NV
jsa2@jewelerssecurity.org for info on registering




 


October 4-6, 2011
CLEAR/Coalition of Law Enforcement and Retail
2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV


 


 




 




 

 

Last month's cyber attack of Canada's Finance Department and their Treasury Board, allegedly from China, was the country's most severe breach in history.  The hackers hijacked the "online identities" of top bureaucrats and then sent documents infected with a virus to employees using these hijacked identities throughout the department.  It's believed they, in fact, accessed classified information with everyone thinking they had to open the attachments because it came from known executives.  The cyber security team shut down the internet for over a month to cleanup.  Obviously not releasing any information about what was leaked, one can just imagine how much they obtained insofar as knowledge is concerned.  This article, written by a cyber security expert, is an interesting view from his prospective and at the end of the day he points out that the number one reason for cyber attacks is not terrorism, but the theft of information and that unsuspecting or untrained employees are and continue to be your weakest link.  (Source canadiansecuritymag.com)

With the Canadian "invasion," a term coined by one Canadian journalist, by America retailers the number one problem is going to be staffing, with a few American retailers having already experienced this problem and one for a fact even reducing the number of new store openings because of it.  The Loss Prevention community in Canada will have to entrench themselves to avoid losing their top talent as the number of openings will exceed supply.  So the battle will be on for the next few years and the individual LP executives and industry, itself, will see compensation growth as demand pushes salaries up.

IBM's recent global-shopping survey shows the U.S. and Canada lead the world in growth of consumers willing to use mobile technologies to shop and, in fact, that the consumer's attitude towards adopting new technologies is actually ahead of the retailers.  This is going to create a real problem with retailers trying to adopt as fast as possible to keep up with consumer demand and expectations.  The issue then becomes, as things progress so rapidly, are we sure the back doors are closed?  (Source retailcustomerexperience.com)


New York Attorney General Eric Schneiderman marked National Consumer Protection Week by releasing New York’s top 10 frauds of 2010 on Sunday.  "The crime scene of the 21st century is the Internet, and it is important for consumers to not only know their rights, but how to fight back."  With the internet and credit-related complaints leading the top 10.  (Source cbslocal.com)


The UK has seen, for the second straight year, a significant drop in the value of online, mail order, and telephone fraud, falling 10% in 2010 to $377.6 million, compared to 2009's $420.2 million with card-not-present fraud leading the way.  The decrease is not that criminals are less active.  In fact, last year the attempts increased four times, but didn't succeed because more fraud is being stopped due to an increase in fraud screening.   However, the one concern is that fraud prevention may, in fact, be turned so high that it's stopping legitimate transactions and creating disgruntles customers who will shop elsewhere. And the CEO of ReD, Carl Clump, warns that "Fraudsters are continually adapting to overcome fraud prevention techniques and they communicate constantly in the criminal underworld to share scams. So retailers need a fraud prevention strategy that not just keeps pace, but is one step ahead of the fraudsters. To be truly effective, a system needs to be able to spot trends as they are emerging -- not just identify them once they’re active."  (Source theretailbulletin.com)

Stage Stores 4Q reports revenue up 5%
Urban Outfitters 4Q reports revenue up 14%
McDonald's February same store sales in the U.S. up 2.7% with

ORC ring of two women stealing more than $600,000 of scrapbooking merchandise from Hobby Lobby stores over a 5 year period in several Midwestern states and selling the merchandise on eBay now face federal prison time of over 20 years.  At 55 and 66 years of age, these scrapbookers are the last ones you'd think would be running a professional ring.  (Source jsonline.com)

With the European Payments Council recently passing a resolution to refuse magnetic strip credit card transactions and only allowing their usage in "exceptional cases," many agree that the old magnetic strip credit card is on its last legs.  While the U.S. banks have been reluctant to adopt the current smarter technology of chip and pin, some think that it's likely the U.S. system will adopt even smarter card technology that allows customers to make payments wirelessly without removing their cards or, for that matter, their cell phones from their pockets.   (Source msnbc.com)

The CNBC series "The Truth about Shoplifting" will air again March 10th at 8 pm EST.  If you missed it on the 4th, be sure to catch it as our industry is well represented by Jerry Biggs, Dir of ORC for Walgreen and Read Hayes, PhD Director of the Loss Prevention Research Council.

Weis Markets is looking to staff a new higher level Loss Prevention position and using a search firm CT Partners in New York City.
 

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OTAC Selects Envysion as Exclusive Video Provider

Envysion's Managed Video as a Service solution to help Hardee's® franchisee improve operations and drive profitability


Envysion®, Inc., (www.envysion.com) the leading Managed Video as a Service (MVaaS) provider, today announced that OTAC, Inc. has selected Envysion as its exclusive video provider and is deploying the company's Envysion Insight solution to all existing locations. OTAC, an operator of 21 franchised Hardee's® locations throughout Maryland and Delaware, will use Envysion's point of sale (POS) integrated managed video to support loss prevention, improve operations and drive bottom line profit improvements.

Leveraging Envysion's comprehensive MVaaS platform, OTAC operators are able to track a variety of operational data points that have an impact on profit. For instance using Envysion's motion mask feature, OTAC was able to identify several employees violating cash handling and safety and security procedures. Using Envysion's robust exception reporting capabilities, OTAC operators can also easily pinpoint potentially fraudulent transactions such as voids and discounts. Initial use has identified several incidents of suspicious activity. Within a month of use, OTAC operators identified a pattern of employee discounts given at the drive-thru, which is a policy violation.

"We evaluated several video providers and even considered purchasing a system outright. None of them provided the ROI or financial impact to our bottom line like Envysion's solution does," said Fred Mattes, director of physical facilities for OTAC. "With Envysion Insight we have already identified and curtailed several incidents of fraudulent transactions and procedure violations that were costing us money."

Envysion Insight goes beyond traditional security and loss prevention applications by integrating managed video surveillance with point of sale (POS) systems. In addition to the customary benefits of video surveillance -- increased security and reduced loss from vandalism, theft and unfounded liability claims -- Envysion Insight automatically tracks potentially fraudulent transactions such as voids, returns, discounts and coupons.

"We are excited to partner with OTAC as their video surveillance provider," said Matt Steinfort, president and CEO of Envysion. "OTAC is consistently recognized as an outstanding franchisee among the Hardee's® community. Envysion Insight will give them an unfiltered view into their business and actionable insights that will help them maintain this distinction."

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Job Opening

Company

Location

Origination

National Account Mgr (NAM) Vector Security Pacific Northwest Vector Security
District Loss Prevention Mgr Sears Holdings Corp. Washington DC Sears Holdings Corp.
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
District Loss Prevention Mgr Sears Holdings Corp. Redwood City, CA Sears Holdings Corp.
Regional LP Mgr Sears Holdings Corp. Atlanta, GA Sears Holdings Corp.
Divisional LP Director Confidential Chicago, IL Downing & Downing
Director of Investigations Confidential Central US Downing & Downing
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential New York City, NY Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Asset Protection Manager The Home Depot Detroit, MI The Home Depot
Director of Loss Prevention Confidential California Downing & Downing
District Loss Prevention Mgr Confidential Los Angeles, CA Downing & Downing
District Loss Prevention Mgr Confidential Stanton Island, NY Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening

Company

Location

Origination

Corporate Director LP Svcs Sears Holdings/Kmart Hoffman Estates, IL Sears Holdings Corp
Loss Prevention Mgr Office Max McCall, ID RetailGigs
Director, EHS Oatey Cleveland, OH Indeed
Division Mgr, EHS Ridge Tool Company Elyria, OH Indeed
Loss Prevention Mgr Confidential Company San Antonio, TX Indeed
Regional LP Mgr AutoZone Cleveland, OH Indeed
Loss Prevention Mgr Sears Holdings/Kmart Torrance, CA Indeed
Loss Prevention Mgr Rite Aid Atlanta, GA Indeed
Sr. Loss Prevention Mgr JCPenney Rockaway, NJ Indeed
Loss Prevention Mgr Sears Holdings/Sears Fajardo, PR Indeed
District LP Mgr Dick's Sporting Goods Philadelphia, PA Indeed
Regional LP Mgr RadioShack Long Island, KS SimplyHired
Mgr, LP & Security Chico's FAS Fort Myers, FL Monster
Regional Loss Prevention Mgr Abercrombie & Fitch Houston, TX SimplyHired
Store LP and Safety Mgr Lowes Companies, Inc. Carrollton, TX SimplyHired
Area LP Mgr Ross Stores/dd's Discounts Jacksonville, FL SimplyHired
Area LP Mgr Ross Stores/dd's Discounts San Antonio, TX SimplyHired
Loss Prevention/Security Mgr Chico's FAS Inc. Winder, GA LPJobs
Store LP and Safety Mgr Lowes Companies, Inc. Carrollton, TX SimplyHired
Regional Loss Prevention Mgr RadioShack Long Island, NY RadioShack
Regional Loss Prevention Mgr RadoShack Massapequa, NY CareerBuilder
Homeland Security Specialist W.F.R. Cleveland, OH Indeed
Loss Prevention Mgr Sears Holdings Corp Schaumburg, IL LPJobs
Store LP and Safety Mgr Lowes Companies, Inc. Clover, SC LPJobs
Loss Prevention Mgr Crestline Hotels & Resorts Duluth, GA SimplyHired
Store LP and Safety Mgr Lowes Companies, Inc. Dallas, TX Lowes Careers
Loss Prevention Mgr Sears Holdings/Kmart Oxon Hill, MD Indeed
Area LP Mgr Family Dollar Birmingham, AL Indeed
Area LP Mgr Family Dollar Charlotte, NC Indeed
Area LP Mgr Family Dollar Winston-Salem, NC Indeed
Area LP Mgr Family Dollar Jackson, MS Indeed
Area LP Mgr Family Dollar Raleigh, NC Indeed
 

Gary Atkins was promoted to Regional Loss Prevention Manager for AutoZone.

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Energy is the primary force behind success and without it mediocrity or failure is almost guaranteed.  The ability to move things forward and influence change requires energy and there's a direct correlation to the amount of it and to the degree of success.  It's great to start off energized and gung ho about a project or initiative, but it's critical to maintain the energy thru to completion.  As one senior executive has said, "there's no bad plan -- it's always a matter of execution" and execution is all about energy.  So when you think you've lost your energy, take a break, do something different, and give your mind a chance to re-energize.  Because the worst thing you can do is to try to execute without it.

Just a Thought
Gus Downing

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