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March 5, 2012 SUBSCRIBE

Our Mission--To Educate, Inform, and Instill a Sense of Community
            The LP industry's interactive daily e-mail column where YOU can make postings

       

With everything at stake JC Penney's new "center core strategy" may be an interesting target for the corporate espionage industry. With all the talk - articles - and hiring of senior executives to re-birth JC Penney it makes for an interesting hypothetical. What would you do to protect those secrets or on the flip side what would one pay for all the information. Or do you just leave up to your IT Security executive to make sure the data is protected? What about physical security? Information management? And executive turnover? How much is shared and with whom? Interesting position. One leak and the whole element of surprise and quite possibly a lot of the investment is lost. Editorial Opinion Only

"Anonymous is a wake-up call" for the corporate world according to the Sr. VP of Booz Allen Hamilton who was hacked by Anonymous None of their targets have been irreparably damaged although it costs millions to fix. Their break-ins take advantage of gaping holes and gullible human beings. The hackers ferret out weak passwords and take advantage of unencrypted e-mail stashes. They persuade company employees — one is all it takes — to click on rogue Web sites or divulge a confidential piece of information, in an exercise known as social engineering. More to the point, a company that is a target of Anonymous may also be the target of a far more potent adversary. The social engineering tactics that Anonymous members have repeatedly used are often similar to those used by criminal hackers and state-sponsored actors who penetrate company systems in order to steal valuable secrets, whether for monetary gain or competitive edge. (Source nytimes.com)

Poll of 5,000 UK shoppers shows 9 out of 10 shoppers leave a store with no purchase because of bad customer service not high prices. Poor customer service, not necessarily high prices is driving shoppers out of stores. The UK surveys are a great barometer for North America as they are easier to poll due to their smaller population and culturally similar. So bad customer service impacts all consumers and we all understand how good customer service also impacts external theft reduction as well. (Source theretailbulletin.com)

Sears Canada is selling three downtown locations - Vancouver, Calgary, and Ottawa for $170 million. "While we had no plans to close stores, the transaction for these three specific locations provides an attractive financial benefit for the company which strategically allows us to drive growth in areas which can be most beneficial," said Calvin McDonald, president and CEO, Sears Canada Inc. Downtown areas have been hard hit over the years for consumer traffic. (Source retailingtoday.com)

The $52 billion dollar-store industry has been growing 4.3%, on average, each of the past 5 years. As middle-class shoppers trade department stores and supermarkets for extreme discounting and now it's the popular - in-thing to do is go shopping at your near-by dollar store. Years ago a large percentage of consumers wouldn't even think of entering a dollar store. (Source utsandiego.com)

Bomb Scare At Disneyland Closes Down Park For The First Time Since 9/11 The Magic Kingdom was turned upside down when the bomb squad was called in after a suspicious package was found near the ticket booths at Disneyland in Anaheim, California on Saturday. Thankfully, it turned out to be harmless!!! (Source perezhilton.com)

Mobile, Ala., police officer Chad Wynne shot when responding to a robbery at Midtown Winn-Dixie. Police Chief Williams said two suspects entered the store after it had closed and held employees inside the store at gunpoint. One of the employees was able to call 911 and report the robbery. The police officer was shot when he entered the store and police shot one of the suspects as well. (Source al.com)

Gunshots fired Saturday night at Golden East Crossing Mall in Rocky Mount, N.C., in the hallway next to Bath & Body Works with one 13 yr-old grazed in the leg. Police found shell casings but have not made any arrests. Mall security called 911 just before 7:20 p.m., and police closed the building and ordered shoppers and workers to leave. (Source wral.com)

Shoplifter in U.K. arrested for the 143rd shoplifting offense declared an "absolute menace" due to his drug habit. (Source theisleicestershire.co.uk)

An off-duty Memphis police officer was run over by fleeing shoplifters when he tried to stop them outside of a Nike Factory Outlet store Saturday. He's in stable condition and the suspects got away. (Source privateofficerbreakingnews.com)

In case you missed it last week's most popular news article --

29 Security Officers injured in 5 Days - which might be a record.
- SOUTH HILLS MACY'S LOSS PREVENTION AGENT STABBED - KMART SECURITY AGENT CUT BY KNIFE WIELDING SHOPLIFTER - ARMED TEENS ATTACKED MALL SECURITY OFFICERS in Peoria, ILL. - MYRTLE BEACH SECURITY FIRES AT MAN ATTACKING WOMEN - GEORGIA MAN TRIED RUNNING DOWN MALL GUARDS - 20 PEOPLE SHOT AT TN CLUB INCLUDING SECURITY OFFICERS - POLICE OFFICER-SECURITY ATTACKED BY TRESPASSER - JC PENNEY SHOPLIFTERS SHOOT AT LOSS PREVENTION AGENTS IN PLEASANT HILL CA. - KROGER SECURITY OFFICER STUNNED BY SHOPLIFTER FORT WAYNE, IN. - SOLDIER ARRESTED FOR RUNNING DOWN NIGHTCLUB SECURITY - ORLANDO NIGHTCLUB SECURITY OFFICER SHOT - SECURITY OFFICER STABBED BY SHOPLIFTER PHILADELPHIA PA. - SECURITY OFFICER ATTACKED AT HOMELESS SHELTER - FRESNO MALL SECURITY OFFICER STABBED - 2 TN NIGHTCLUB SECURITY OFFICERS STABBED - 2 MEN ARRESTED FOR STABBING LOWE'S SECURITY AGENT. (Source privateofficerbreakingnews.com)

 
Loss Prevention Professionals Deserve Recognition

Loss prevention professionals go the extra mile every day to protect company assets and make their community a safer place. As such everyone deserves recognition. If you have worked a stellar case or know someone who has, we want to know about it.

We are looking for LP Case of the Year Award Submissions that:
• are unique
• show high quality investigative skills
• make it clear that the investigator put in the extra effort to ‘get the job done'
Cases applicable include: burglary, standard internal theft cases, warehouse losses, consolidated truck theft cases, gift card/credit card fraud, return fraud, single or multiple offender crimes and more.

One winner will be honored on stage in front of 2,700+ of their peers during the 2012 NRF Loss Prevention Conference & EXPO and everyone whose case meets the criteria will receive special name recognition during the ceremony.

Nominate your friend, colleague, peer, boss or YOURSELF today at: www.nrf.com/lp/lpawards

Deadline: March 30, 2012

Previous LP Case of the Year award winners were honored for their efforts:
• uncovering dishonest warehouse employees responsible for significant theft-related losses
• working with the FBI, IRS, U.S. Postal Inspection Service and the Food and Drug Administration to bring down a criminal enterprise
• taking down an Armenian Crime Syndicate that infiltrated a company and committed several counts of credit card fraud
Check out the LP Hall of Fame for more winners.

The Awards Ceremony will be held during the 2012 NRF Loss Prevention Conference & EXPO; Wednesday-Friday, June 20-22, 2012; New Orleans, LA.

 

 

 








FRIDAY FOCUS
Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Coming in February
Kelly Gorman
Vice President LP
PETCO



Know about an event we should feature here?
Let us know.




NRF 2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

 





Watch for our article the day after each event!

 


Washington State Organized Retail Crime Alliance (WSORCA)

Annual Training Conference
October 18, 2012


To register visit:
www.wsorca.org
 


 


2012 International Organization of Black Security Executives

Spring Conference
April 18-20
Chicago, IL

Click here
for more details.
 

 


2012
Asset Protection Conference


March 11-14, 2012
Hyatt Regency
New Orleans, LA


 





2012 Retail
Loss Prevention
Conference

x
September 12, 2012
International Centre

Contact
events@retailcouncil.org
 




 





 



Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

Learn more here
 

 


Retail Fraud 2012

Largest Retail Fraud & LP conference in Europe

Novotel West, London

April 19, 2012

Click here for details
.

 

 

eBay Inc. StubHub Fraud Detection Best in Class

More and more, tickets for sports and entertainment on the secondary market are going paperless. Customers, once they adapt to the technology, love it. Unfortunately, so do fraudsters. For StubHub (owned by eBay Inc.) the industry leader among online third party brokers, the spike in fraud in the paperless age was noticeable. And risky. After all, the company guarantees its sellers will get paid and its buyers will get the seats they’re expecting. While fraud doesn’t make up a big percentage of overall transactions (less than 1%), it can generally eat away at customer satisfaction and, by extension, business. Word of warning to would-be scammers: if you’re thinking of selling a bogus ticket, there’s a good chance StubHub will find you. In 2010, StubHub’s Trust & Safety chief, got a bunch of statisticians together to develop a model that would signal red flags for fraud alerts. "We locked them in a room for weeks and told them to come up with something," he told an audience at MIT Sloan Sports Analytics Conference in Boston. Indeed, teams and sponsors aren't the only ones in the sports industry using advanced metrics. Click here for full article.

For further information on PROACT email inquiries to;
PROACT@eBay.com

eBay Direct - Click Here  -  (notify - info - questions)



 


 



The LP News Network interviews Suni Shamapande President of the International Organization of Black Security Executives (IOBSE) and DVP of LP Sears Full Line stores about the upcoming 2012 IOBSE Spring Conference. In addition they discussed the importance of the networking value at the LAAORCA conference. The IOBSE conference is being held April 18-20 in Chicago and is hosted at Sears Holdings' Corporate offices. Click here for more information and to register. With one of their primary focuses being student development, the IOBSE has a student sponsorship program where vendors and retailers alike can sponsor selected students, enabling them to attend the conference and gain invaluable experience, knowledge, and networking opportunities that will help them with getting their careers started. Additionally, they have a student internship program where companies can benefit from these aspiring youths and help develop their skills for a rewarding career in Loss Prevention.

The LP News Network

educating today for growth tomorrow

 
Suni Shamapande, President IOBSE and
DVP of LP for Sears Full Line Stores


For more information on how your organization can play a vital role in helping to develop these aspiring youths, whether with the Sponsorship Program or Internship Program, visit the IOBSE website at www.iobse.com or contact Suni Shamapande at shamapande@gmail.com.

Solution Providers! Sponsor an episode

Get involved & help us bring this to life for the LP community.
Let's work together on "educating today for growth tomorrow."
 

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Excerpts from GAO-11-675:  Efforts to Combat Organized Retail Crime

The U.S. Government Accountability Office ORC report June 2011 The Definition of ORC continued: On 2-27-12 we published the actual Federal definition of ORC and today we're continuing their definition to include the wording that appears immediately afterwards and details it further.

At the federal level, law enforcement agencies, such as the FBI, prefer to utilize the term organized retail theft to differentiate between in-store theft and cargo theft, or other fraud related activities, which are categorized as distinct crimes.3 However, in addition to shoplifting and traditional retail theft crimes, non-federal stakeholders routinely include acquisition of retail merchandise by fraud or other illegal means as a principal component of ORC. Accordingly, we also included these activities within our definition of ORC, in addition to the activities encompassed by the federal definition of organized retail theft. Despite the definitional variations, however, stakeholders are consistent in identifying a clear distinction between ORC incidents and those perpetrated by opportunistic, amateur shoplifters, who tend to steal merchandise for personal consumption. (Source gao.gov)

We will continue our ongoing reporting on this highly informative report as it is important that we understand exactly where our federal government is on this issue.

 

ORC group of two more women hitting south Florida's Victoria's Secret and Express stores with foil-lined leather bags. Authorities found $4,500 worth of stole merchandise in their car after they hit Victoria's Secret and Express stores in Indian River Mall. Inside the car, deputies found 183 clothing items from Victoria's Secret and 44 from Express, the affidavits state. Much of the merchandise still had anti-theft tags on them, but deputies said the women used leather bags lined with aluminum foil to avoid setting off alarms. Bermudez and Duran were charged with retail theft in concert with others and possession of two anti-shoplifting devices. This is the second small group in less than a week hitting the same stores. (Source tcpalm.com)



ORC group hits Banana Republic in Pittsburgh and is caught on video but got a away - here's the crime stoppers video.
(Source nbc4i.com)







3 men charged with running a small electronics fencing operation out of Downers Grove, ILL., and Westmont convenience stores.
Working on a tip provided by Downers Grove area Target stores, for several weeks detectives investigated Downers Grove Food Mart, in the 6300 block of Woodward Avenue, and Spree Mart, in the 6000 block of Cass Avenue, police said. The three were arrested on Tuesday when detectives served a search warrant at the Downers Grove Food Mart. (Source triblocal.com)

Major credit card skimming operation and organized crime group of 7 busted in Toronto that extended worldwide. "The investigation revealed the existence of an organized criminal group that was dedicated" to making, distributing and installing ATM tampering devices, financial crimes Det. Ian Nichol said. The data skimmed from credit cards was distributed around the world and money was withdrawn from ATM machines in Europe, South America, the U.S., South Africa and the Caribbean. Toronto Police said they shut down two labs manufacturing fake cards on Dec. 14 -- one in Toronto and another in Scarborough. It's estimated the loss to Canadian financial institutions exceeds $360,000, with total financial exposure surpassing $800,000. He said 1,500 individuals from one bank were knowingly affected, and he suspects many more from other financial institutions were also hit. On Feb. 16, police executed multiple search warrants at homes in Toronto, Brampton and Pickering. The seven are charged with 357 fraud-related offences. (Source canoe.ca)

 

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Universal Surveillance Systems Names Greg Saputo Eastern U.S. Vice President of Sales
 

Rancho Cucamonga, CA – February 17, 2012 –Universal Surveillance Systems LLC (USS), the largest privately held manufacturer of loss prevention technology in the United States, announced the promotion of Greg Saputo to Vice President of Sales for the Eastern United States. Since joining the USS leadership team in late 2011, Saputo’s business insight and extensive experience in the retail industry has uniquely positioned him to lead the company’s sales team throughout the eastern U.S. In his new role, Saputo will direct the day-to-day sales activities of the eastern USS sales team as well as personally manage several key national accounts.

Prior to joining USS, Saputo held senior leadership positions in the retail loss prevention industry including vice president roles with Kmart Corporation and Highland Superstores. Immediately prior to joining USS, Saputo was vice president of operations for Chicago area based Se-Kure Controls, Inc.

"The unprecedented growth of USS required a person with Greg’s vast experience and in-depth loss prevention insight to deliver the needed cost efficient, state-of-the-art solutions that have proven to significantly reduce merchandise shrinkage," said Adel Sayegh USS President and CEO. "And as the challenge of combating organized retail crime (ORC) continues to grow, Greg will work with retailers in all sectors to find innovative ways to reduce theft and deter ORC thieves in the most effective, economical ways possible."

For more information, contact:

Scott Richardson
Corporate Communications Manager
Universal Surveillance Systems
800-488-9097
 

Share Your Thoughts


Job Opening


Company


Location


Origination
 

Account Program Coordinator Vector Security Northern New Jersey Vector Security
Zone Asset Protection Mgr 7-Eleven, Inc Multiple 7-Eleven, Inc
Zone AP Specialist 7-Eleven, Inc Multiple 7-Eleven, Inc
Asset Protection Manager Walmart Multiple Walmart
Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue
Exec Team Leader - AP Target New Mexico Target
Exec Team Leader - AP Target Albuquerque, NM Target

Director of Loss Prevention

Confidential

Midwest

Downing & Downing

National Account Sales Mgr

Confidential

Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern > The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Be the first "Employer of the Month"

 

Today's Daily Job Postings from the Net - Appearing Today Only
 

Job Opening

Company

Location

Origination

Loss Prevention Mgr Kmart Jackson, WY Sears Holdings Corp.
Loss Prevention Mgr Sears Jonesboro, AR Sears Holdings Corp.
Loss Prevention Mgr Sears Des Moines, IA Sears Holdings Corp.
Loss Prevention Mgr Sears Escondido, CA Sears Holdings Corp.
Loss Prevention Mgr Sears Fayetteville, NC Sears Holdings Corp.
Loss Prevention Mgr Sears Bakersfield, CA Sears Holdings Corp.
Dept Mgr Store LP & Safety Lowe's Albuquerque, NM Lowe's
District LP Mgr Marshalls Chicago, IL The TJX Companies, Inc.
District Investigator Home Depot Los Angeles, CA Home Depot
District Mgr Investigations Macy's Irving, TX Macy's
Loss Prevention Mgr Macy's Lexington, KY Macy's
Reg AP Mgr Walmart Aurora, OH Walmart


 

Greg Saputo was promoted to Vice President of Sales, Eastern U.S. for Universal Surveillance Systems.
Roy Herrera
was named Corporate Loss Prevention Manager for Tuesday Morning Inc.
 

Post Your New Job or Promotion! Click Here


 
Do Your People Trust You? When writers talk to managers, one of the questions they often ask is "do your people trust you?" Most are taken aback. It's not something they're often asked or a question they've even asked themselves. (It's context-sensitive)
 
The First Requirement for Becoming a Great Boss Among the many requirements placed on those who take responsibility for the performance of others, there is one that is rarely mentioned. Yet, ironically, it may be the most important because so much else depends on it. That fundamental requirement is courage. (See yourself as others see you)
Last week's most popular articles --

When you stand up to speak in front of others, you're risking a great deal. You can fail to engage the crowd, you can make a fool of yourself, you can attempt too little or too much and miss the mark. And while the risk is almost always greater in your own mind than it is in reality, it is a real risk nonetheless. (Don't have happy feet)

How to Work a Room Like You Own the Place Increasingly, we network by e-mail or through social media, such as LinkedIn, Facebook and Twitter. But sometimes there really is no substitute for being there. For those occasions, knowing how to "work the room" can make the difference between a waste of time and an event that expands your circle.
(Step away from the computer)

Share Your Thoughts


 

If you ever think your job is in jeopardy, then you're probably right. Hearing the footsteps isn't a pleasant thing, but not hearing them is a fatal blow and probably means you're not listening. It's always important to keep your ears to the floorboards and read your environment as best you can every day, because as we've seen over the last few years, no one is immune in this economy and what you've done for them today drives where you'll be tomorrow. That "Doing More With Less" philosophy isn't just an expression for the masses, it's for every executive in every job and what more can you be doing?

Just a Thought,
Gus Downing

 

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