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February 29, 2012 SUBSCRIBE

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Mark Stinde was promoted to Vice President, Asset Protection for 7-Eleven. Mark joined 7-Eleven in 2010 after a successful career in asset protection and operational roles with Protiviti, Circuit City, Sears and Home Depot. He has also worked with Toys R Us, Lamonts Apparel and Mervyns.

Over the last 18 months, Mark has been a significant resource to 7-Eleven in helping bring a more proactive approach to all areas of the asset protection department. Mark has been a key contributor to 7-Eleven by bringing a greater focus to the asset protection processes, and has worked with the IT team to bring significant improvements in the areas of technology, improving the asset protection infrastructure. Mark serves on several advisory boards including the Loss Prevention Steering Committee for the Retail Industry Steering Committee and the Editorial Board for Loss Prevention Magazine.

As Vice President of Asset Protection, Mark will be responsible for all the asset protection and safety initiatives for SEI. He and his team will support Operations and the company by identifying, creating, coaching and teaching the skills necessary to protect customers, employees, Franchisees and 7-Eleven's assets, thereby reducing loss and improving profitability.


25 Anonymous hackers busted in raids coordinated around the world by Interpol. The arrests, in Argentina, Chile, Colombia and Spain were carried out by national law-enforcement officers working under the support of Interpol’s Latin American Working Group of Experts on Information Technology Crime. The arrests of members aged 17 to 40 followed an ongoing investigation begun in mid-February, which comprised searches of 40 locations in 15 cities and included the seizure of 250 pieces of information technology equipment and mobile phones. A national police statement said two servers used by the group in Bulgaria and the Czech Republic have been blocked. It said the four arrested included the suspected manager of Anonymous’s computer operations in Spain and Latin America, who was identified only by his initials and the aliases "Thunder:" and "Pacotron." It will continue and just wait for the backlash from this. (Source nytimes.com)

Food Marketing Institute report indicates that food retailers pay a disproportionate amount of money for debit-card fraud protection relative to the actual rate of debit-card fraud in their stores. "Debit Card Fraud and the Impact of Regulations on the Grocery Industry," noted that signature-debit transactions account for 85% of the fraud losses on debit cards each year, compared to the more secure PIN debit transactions favored by food retailers. (Source supermarketnews.com)

52% of all DDoS (denial of service) attacks on U.S. corporate web sites come from competitors seeking an unfair business advantage according to IT directors. Retail companies in the UK are particularly worried with more than half (52%) reporting a high level of concern about DDoS attacks. Corporate espionage is a bigger business than most give it credit. (Source net-security.org)

Swiping drivers licenses magnetic strips giving retailers a lot of customer information is starting to draw some scrutiny from California legislators. As a number of retailers are swiping drivers licenses when a customer is making a return some customers are starting to get concerned about where their personal information is going and what retailers are doing with it. And with privacy concerns mounting this technique may draw some legislative attention in the future - especially if a data breach exposes any of the information in the near future. (Source go.com)

Walgreen rolls out a social media & Twitter interactive program that can send a customer coupons based on her tweets that saves her money and responds real-time to her needs while she's standing in the isle once she checks-in at the store Just by tweeting the phrase "I have a cold" LocalResponse can catch it and send the appropriate coupons and medications they have that helps the customer save money instantly. But it's all driven by the customer checking in on one of the various mobile check-in services such as foursquare or Facebook Places, or if they post a relevant tweet while shopping. "Check-ins are a strong signal, because these are people who are virtually voting with their check-in and telling us, 'I'm here and I chose Walgreens.' We believe that we owe it to these customers to surprise and delight them. This approach has helped us more than triple our monthly check-ins." responses Walgreens spokesperson. Integrating the online experience with the stores is growing and it will do nothing but get bigger and pose some new and unique loss prevention issues that we haven't even thought of yet. Stay educated and stay aware because this is tomorrow's destination. (Source internetretailer.com)

29 Security Officers injured in 5 Days - which might be a record. - SOUTH HILLS MACY'S LOSS PREVENTION AGENT STABBED - KMART SECURITY AGENT CUT BY KNIFE WIELDING SHOPLIFTER - ARMED TEENS ATTACKED MALL SECURITY OFFICERS in Peoria, ILL. - MYRTLE BEACH SECURITY FIRES AT MAN ATTACKING WOMEN - GEORGIA MAN TRIED RUNNING DOWN MALL GUARDS - 20 PEOPLE SHOT AT TN CLUB INCLUDING SECURITY OFFICERS - POLICE OFFICER-SECURITY ATTACKED BY TRESPASSER - JC PENNEY SHOPLIFTERS SHOOT AT LOSS PREVENTION AGENTS IN PLEASANT HILL CA. - KROGER SECURITY OFFICER STUNNED BY SHOPLIFTER FORT WAYNE, IN. - SOLDIER ARRESTED FOR RUNNING DOWN NIGHTCLUB SECURITY - ORLANDO NIGHTCLUB SECURITY OFFICER SHOT - SECURITY OFFICER STABBED BY SHOPLIFTER PHILADELPHIA PA. - SECURITY OFFICER ATTACKED AT HOMELESS SHELTER - FRESNO MALL SECURITY OFFICER STABBED - 2 TN NIGHTCLUB SECURITY OFFICERS STABBED - 2 MEN ARRESTED FOR STABBING LOWE'S SECURITY AGENT. (Source privateofficerbreakingnews.com)

Internet Fraud is top concern for consumers and identity theft was the top complaint filed by consumers with the FTC in 2011 Fifteen percent of the 1.8 million complaints the FTC received through its online Consumer Sentinel Network involved ID theft, the agency said. Fifty-five percent of the complaints involved some type of other fraud, and of the people who reported where that fraud originated, 43 percent said email and 13 percent said a website. Twenty-nine percent of the fraud complaints started with a phone call, the FTC said. (Source csoonline.com)

More than 10,000 tractor-trailer hijackings occur each year in Mexico with estimated losses at $9 billion and it's up 13% in 2011 From 2006 to 2012, Mexico cargo theft has increased 20% to 40% per year so last years 13% increase was lower than normal. (Source truckinginfo.com)

There are 8 senior Loss Prevention positions available in the U.S. market - so the market is beginning to open up.

 
 








FRIDAY FOCUS
Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Coming in February
Kelly Gorman
Vice President LP
PETCO



Know about an event we should feature here?
Let us know.




NRF 2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

 





Watch for our article the day after each event!


2012
Asset Protection Conference


March 11-14, 2012
Hyatt Regency
New Orleans, LA


 





2012 Retail
Loss Prevention
Conference

x
September 12, 2012
International Centre

Contact
events@retailcouncil.org
 




2012 International Organization of Black Security Executives

Spring Conference
April 18-20
Chicago, IL

Click here
for more details.
 





 



Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

Learn more here
 

 


Retail Fraud 2012

Largest Retail Fraud & LP conference in Europe

Novotel West, London

April 19, 2012

Click here for details
.

 


 

LAAORCA Speakers - These episodes of opening speakers at the Los Angeles Area Organized Retail Crime Association's 3rd annual conference in Feb 2012 represent the 2nd largest city in the U.S. and are comprised of senior public officials that have been heavily involved in the ORC efforts throughout Southern California. Their speeches show how important the public and private partnerships are in combating this national problem. Their comments and predictions are extremely important to hear and shed light on how effective LAAORCA has been and how important LAAORCA's future role must be. Established in 2009, LAAORCA now stands as a perfect role model for all ORCA programs in North America and these episodes are being brought to you for just that purpose. Educating today for growth tomorrow. Make sure you watch them and if you're trying to form one in your city feel free to share them with your public officials and make sure you watch the LAAORCA Leaders episode as it gives you an inside look at how it got started and how it operates.
 

LAAORCA - Assistant Chief Michel Moore - Office of Special Operations, LAPD

The LP News Network

educating today for growth tomorrow

Previously released videos --



Councilmember Dennis Zine, Third District, City of LA and 30 year police veteran



National Stores' John Zieman, RMLP and DLPMs Veasna Koy and Frank Hernandez



Tom Arigi, Sr. VP of LP with National Stores -
LAAORCA Conference

 



Detective Dave Iorillo and Jake Wilson -
"Box Stuffer Crew" bust

 

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ORC gang in North Wales convicted that wore specially adapted lycra leotard suits with front openings for concealing merchandise. In the four-and-a-half minutes the men were in the store they got away with 10 packs of coffee, two bottles of spirits, two air fresheners and a can of chili. When their car was stopped a short while later a list of postcodes of Co-op stores in North Wales was also found. "They had been deliberately sent to North Wales and targeted retail premises." (Source walesonline.co.uk)
 
Excerpts from GAO-11-675:  Efforts to Combat Organized Retail Crime

The U.S. Government's Accountability Office report on ORC (June 2011) found the following, Part 1 of 3

What GAO Found

Retailers collaborate with law enforcement agencies to detect and deter retail theft and investigate potential ORC cases, and federal agencies are taking steps to better track their involvement. Stopping ORC begins with retailers, which have invested in new technologies and personnel to deter and investigate ORC. These investigations are often conducted in concert with local law enforcement, which generally must balance ORC investigative demands with other offenses—including violent crime. Federal agencies, including FBI and ICE, also work major ORC cases in conjunction with retailers and local law enforcement. These agencies do not have dedicated ORC resources, but both have implemented recent efforts to enhance tracking of ORC cases within their case management systems, including developing a program code to better track involvement in ORC cases. Such tracking is intended, in part, to improve data collection and reporting of case information and help inform management resource decisions. (Source gao.gov)

Tomorrow - Part 2 of - What the GAO found.

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


RETAIL FRAUD CONFERENCE REACHES NINTH YEAR


According to the Centre for Retail Research*, the cost of retail crime is escalating and shrinkage (stock loss caused by crime, waste and error) rose to 1.37% of sales in 2011 compared to 1.29% in 2010. Again, customer theft was the highest cause of shrinkage equating to £2146 million with employee theft amounting to £1765 million.

To combat fraud, retailers are committed to investing in new technologies and solutions and spent £1019 million on security and loss prevention in 2011. In order to source the very best security and loss prevention solutions, the Retail Fraud Conference remains the must-attend event for the industry. As the largest retail fraud and loss prevention conference in Europe, the Retail Fraud Conference remains the definitive event for showcasing the latest developments in reducing retail fraud, attracting the very best vendors, speakers and retail delegates. Last year’s conference attracted over 550 delegates including 391 retailers.

Now in its ninth year, the Retail Fraud Conference will take place on 19 April at the Novotel in London. The show will be opened by the Minister for Crime Prevention, Lord Henley, and the speaker programme will have an international flavour with representatives from Sears and Printemps. In addition, there will be speakers from River Island, Iceland, CIFAS, FaceWatch.

Exhibition organiser, Paul Bessant of Retail-Knowledge said: "Along with our sister conference, Retail Fraud on the Road, the Retail Fraud Conference continues to bring together top-end speakers and exhibitors, showcasing their expertise to an industry that recognises the need for the very latest in solutions for the prevention of retail fraud particularly at a time when it is on the increase."

The exhibition will feature companies specialising in: technology solutions including data mining & business intelligence, personnel training, identity theft, biometrics plus the latest developments in store alarms, tagging, security personnel, EAS solutions, covert and traditional CCTV; online fraud including cardholder not present (CNP) fraud prevention, online and multi channel fraud, address verification, phishing, account take over including best practise on no go countries and areas; and loss prevention strategy featuring a choice of four extended and in depth sessions covering the hottest topics within Retail Fraud and Loss Prevention. Exhibitors will include WEDO Technologies, Tellermate, Transactis, B2B and Box Technologies.

* (Source: Global Retail Theft Barometer 2011) and supplementary research.

Retail Knowledge offers insight and intelligence for the retail fraud industry through the Retail Fraud Conference: Retail Fraud On the Road; online magazine - www.retailfraud.com and discussion forum - retailfraudnetwork.com

For more information, please contact Alyson Hudson on 0795 875 7348 or email hudsonaly6@googlemail.com

 

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Job Opening


Company


Location


Origination
 

Zone Asset Protection Mgr 7-Eleven, Inc Multiple 7-Eleven, Inc
Zone AP Specialist 7-Eleven, Inc Multiple 7-Eleven, Inc
Asset Protection Manager Walmart Multiple Walmart
Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue
Exec Team Leader - AP Target New Mexico Target
Exec Team Leader - AP Target Albuquerque, NM Target

Director of Loss Prevention

Confidential

Midwest

Downing & Downing

National Account Sales Mgr

Confidential

Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing

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Today's Daily Job Postings from the Net - Appearing Today Only
 

Job Opening

Company

Location

Origination

Regional LP Mgr Kmart Los Angeles, CA Sears Holdings Corp.
District LP Mgr Sears Houston, TX Sears Holdings Corp.
District LP Mgr Sears Dallas, TX Sears Holdings Corp.
Loss Prevention Mgr Sears Camp Hill, PA Sears Holdings Corp.
Loss Prevention Mgr Sears Fayetteville, AR Sears Holdings Corp.
Loss Prevention Mgr Sears Wichita Falls, TX Sears Holdings Corp.
Loss Prevention Mgr Kmart Lebanon, PA Sears Holdings Corp.
Dept. Mgr Store LP & Safety Lowe's Tukwila, WA Lowe's
Loss Prevention Mgr Macy's Yonkers, NY Macy's
District LP Mgr Dick's Sporting Goods Portland, OR Dick's Sporting Goods
District LP Mgr Kohl's Pleasanton, CA Kohl's
Asset Protection Mgr Saks Fifth Avenue Short Hills, NJ Saks Fifth Avenue
Asset Protection Mgr- Dist Cntr Saks Fifth Avenue Lavergne, TN Saks Fifth Avenue
AP Regional Mgr Cabela's Wheeling, WV Cabela's
Loss Prevention Mgr Big Lots Tremont, PA Big Lots


 

Mark Stinde was promoted to Vice President, Asset Protection for 7-Eleven.

Post Your New Job or Promotion! Click Here


 
Diversify Your Dreams If you ever want to lie awake at night, go ahead and think about your "one thing." However, there is a negative side to focusing on these specific things. The alternative would be to diversify your dreams. (Life's home runs)
 
Don't Think Twice, It's All Right As human beings, we take a lot of time thinking about how we can improve the way we live our lives. But does it really do any good? As Theodore Roethke said "Self-contemplation is a curse." (Don't worry, be happy)
How to Be an Elegant Leader Plenty of leaders seek to boost their performance by becoming stronger, more agile, more forceful. In this article, Matthew E. May has a whole different strategy on how you can become a better leader. (What is elegance?)

6 Ways to Make People Believe in You
This article is geared toward start-up businesses, but these six key principles of building personal credibility should be known and practiced by all, leader or not. (#5 requires tact)

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Professionalism or the lack thereof is a reflection of a person's inner self. How an executive presents themselves and talks about their former jobs, bosses and colleagues is a real indication of how they'll talk tomorrow about who they're working with today. And while it's human nature to be interested in the gossip, it's usually the wolf in sheep's clothing and the one who has the need to rationalize that has the most to say.

Just a Thought,
Gus Downing

 

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