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February 28, 2012 SUBSCRIBE

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Cabela's launches new ORC & E-Commerce investigations team of 5 executives. All of which were internally promoted. Brad Dykes their new Director of Loss Prevention who started there a few months ago, and came out of Auto Zone, has orchestrated this effort and was fortunate enough to have the team members already employed at Cabela's that could fill this new team. Joining the national ranks of retailers with formal ORC and e-commerce investigative teams is a huge accomplishment and shows how Cabela's is investing in this effort. They're looking forward to establishing the necessary partnerships with other retailers that will make this program a success for their organization. Feel free to contact Brad Dykes directly in order to partner your team with theirs at Bradley.Dykes@cabelas.com. Congratulations Brad and the entire investigative team and Good Luck!

Dan Valley was promoted to Sr. Manager Distribution Center and E-commerce Asset Protection for Cabela's.
David O’Brien was promoted to Manager of Retail Investigations for Cabela's.
Benjamin Swope was promoted to ORC Investigator for Cabela's.
Sean Herbst was promoted to Manager of E-commerce Investigations for Cabela's.
Ashley Brocious was promoted to E-Commerce Investigator for Cabela's.

Mark Turner was named Director of Loss Prevention for Body Central. Prior to working with Body Central Mark was Director of LP for Charlotte Russe and Pacific Sunwear. Congratulations Mark!


Paul Jones, eBay's Head of Global Asset Protection, was given the responsibility for eBay's newly developed "Anti-Counterfeiting Operations" effort. This world-wide 10 member team will be applying high-tech tools and exception based programs that will enable eBay to continue fighting this growing problem world-wide. Which is another example of how eBay is evolving their Asset Protection program to truly make an impact on all forms of illegal activity.

E-retail spending to increase 62% by 2016 & reach $327 billion up from $202 billion last year. Accounting for 9% of total retail sales and fueled by a steady growth of web shoppers with 192 million U.S. consumers shopping online by 2016 according to new research by Forrester Research Inc. With the biggest driver of these increases being that consumers will spend more online than ever before. And here's a startling comment - "Many consumers will prefer the web to bricks-and-mortar retailers in large part because of online deals, the report says—70% of holiday shoppers last year said they made purchases online rather than in stores because online retailers offered better deals." If this continues it means the stores same store sales growth will get harder and harder to increase as time goes on. Because these dollars are coming from the stores themselves. (Source internetretailer.com)

15% of Americans in 2011 were notified about data breaches affecting them and they are a key factor in identity fraud. With debit cards being the quickest way a fraudster can get cash and empty your bank account once they get your information. According to the Nilson Report, "Fraud losses from theft of credit card skimming is on pace to total $10 billion by 2015." (Source yahoo.com)

The Number of full-time security and risk assessment positions in study-abroad offices in the U.S. has doubled in the last year at Universities. With the international events unfolding and the tsunami in Japan Universities all over the U.S. are doubling their efforts to provide security and safety for their students and faculty traveling and studying abroad. (Source securitydirectornews.com)

Shopper who was forced to strip down to his trousers "on the sales floor" by a Walgreens employee because they thought he was shoplifting wins $35,000. Employees at the North Lombard Walgreens in Portland, Ore., ordered the male customer to take off everything but his pants in the crowded store the day after Thanksgiving because they thought he had stolen batteries and was hiding them under his clothes. His attorney told KGW the outcome of the trial should send a strong message to all retailers not to strip search anyone, unless it's behind closed doors. (Source ktvb.com)

Sears closes their "Great Indoors" 9 stores (Source retailingtoday.com)

The rising tide of cyber threats has caused the FBI to change how it operates You know by now that cyber attacks are a growing threat to US government data facilities, critical infrastructure and American businesses. Thursday at RSA Conference 2012, FBI Director Robert Mueller will explain how the threat has been a game changer for his agency. Stay tuned for more info. (Source csoonline.com)

A&P's exit plan from Chapter 11 approved by Court and they could emerge this week. The company filed Chapter 11 in December 2010 and has since shuttered dozens of stores and reduced LP staff as well. (Source supermarketnews.com)

Vector Security has announced a strategic partnership with Spacenet that allows the security company to offer managed network services to its national retail customers As retailers are leveraging more security tools to gather valuable business intelligence using their network, their available bandwidth is growing scarce, Dave Merrick, Vector's marketing director, told Security Director News. At the same time, information security demands and PCI compliance are putting additional stress on retailers' existing IT infrastructure, according to a news release from Vector, which has roughly 100 national retail customers with more than 45,000 locations in North America. "Retailers themselves have reached a precipice in how well their IT platforms work," Merrick said. "That is exacerbated by the fact that given where they're located, there are varying degrees of connectivity. So what Spacenet does is redesign and manage those networks that retailers are using in a more efficient way." Vector sought the alliance, announced in January, because it was more efficient than striking out alone to offer managed network services. All the security services, from access control to alarm monitoring, will eventually be managed over a network, Merrick said, "so we need to align with a company that provides services and has experience on that side of the fence to take our relationship with our retail customers to a higher level." (Source securitysystemnews.com)

Mine Security chief who ordered a subordinate to destroy thousands of documents after the worst U.S. coal disaster in 4 decades that led to 29 deaths, and lied to investigators will be sentenced after being convicted. Court documents show testimony at sentencing for Hughie Elbert Stover is expected to cover much more than his actions at the time of the April 2010 mine disaster that killed 29 men in southern West Virginia. Although Stover faces a maximum sentence of 25 years in prison, uniform federal sentencing guidelines — which that judges can follow or ignore — recommend a sentence between two years, nine months and three years, five months. (Source Associated Press)

Cargo theft in Brazil, the 7th-largest world economy, is almost always violent and growing. It's so violent that cargo is increasingly accompanied by armed escorts after shoot-outs have become common place - as in the Dec. 27th incident where one guard was killed and another wounded. Shippers are losing on average $14.2 million a month - up from $13.4 million in 2010. (Source firecepharmamanufacturing.com)

Smartphones Becoming Gateways to Identity Theft Reuters story says that cyber thieves are increasingly targeting smartphones because more are being used and their owners tend to be less cautious about IT security with 62% not using passwords. 7% were victim of identity fraud in 2011 and it's rising. (Source ieee.org)

Quarterly same store sales results

Office Depot North American stores down 5%
Vitamin Shoppe up 6.5% with revenue up 19%

 
 








FRIDAY FOCUS
Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Coming in February
Kelly Gorman
Vice President LP
PETCO



Know about an event we should feature here?
Let us know.




NRF 2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

 





Watch for our article the day after each event!


2012
Asset Protection Conference


March 11-14, 2012
Hyatt Regency
New Orleans, LA


 





2012 Retail
Loss Prevention
Conference

x
September 12, 2012
International Centre

Contact
events@retailcouncil.org
 




2012 International Organization of Black Security Executives

Spring Conference
April 18-20
Chicago, IL

Click here
for more details.
 





 



Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

Learn more here
 

 


Retail Fraud 2012

Largest Retail Fraud & LP conference in Europe

Novotel West, London

April 19, 2012

Click here for details
.

 

PayPal Extends Payment Services to all Home Depot Locations

eBay Inc, Chief Executive Officer, John Donahue announces plans to expand the ability to pay via PayPal to all Home Depot locations by months-end. Beyond Home Depot, PayPal is expected to be available at about 20 different retailers by the end of this year. PayPal has also been testing its brick and mortar service at Office Depot Inc. PayPal has become eBay's fastest-growing business by facilitating payments for account holders with online retailers. PayPal vice president for retail and prepaid products Don Kingsborough said results at the 51 Home Depot locations participating in the pilot program were encouraging, so the service will start rolling out to other Home Depot locations on Monday. "We've all been happy with the results and the number of adopters, and how quickly people who had PayPal accounts were able to migrate to use it in a Home Depot store," he said. PayPal's brick-and-mortar service enables account holders to enter their phone number and a PIN at a terminal in order to make a purchase. Payment using a PayPal card is also an option.  Click here for full article.

For further information on PROACT email inquiries to;
PROACT@eBay.com

eBay Direct - Click Here  -  (notify - info - questions)



 


 

The LP News Network

educating today for growth tomorrow

Previously released videos --



Councilmember Dennis Zine, Third District, City of LA and 30 year police veteran



National Stores' John Zieman, RMLP and DLPMs Veasna Koy and Frank Hernandez



Tom Arigi, Sr. VP of LP with National Stores -
LAAORCA Conference

 



Detective Dave Iorillo and Jake Wilson -
"Box Stuffer Crew" bust

 

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Excerpts from GAO-11-675:  Efforts to Combat Organized Retail Crime

Why, the U.S. Government Accountability Office (GAO), did this study on ORC (June 2011) Each year organized groups of professional shoplifters steal or fraudulently obtain billions of dollars in merchandise to resell in an activity known as organized retail crime (ORC). These stolen goods can also be sold on online marketplaces, a practice known as "e-fencing." GAO was asked to assess ORC and e-fencing. This report addresses: (1) types of efforts that select retailers, state and local law enforcement, and federal agencies are undertaking to combat ORC; (2) the extent to which tools or mechanisms exist to facilitate collaboration and information sharing among these ORC stakeholders; and (3) steps that select online marketplaces have taken to combat ORC and e-fencing, and additional actions, if any, retailers and law enforcement think may enhance these efforts. GAO reviewed retail-industry documentation, such as reports and surveys, and academic studies related to ORC and efforts to combat it. GAO also interviewed representatives from four major retail associations and five individual retailers, selected for their knowledge of and efforts to combat ORC, as well as eight local law enforcement officials involved in the development of ORC information sharing networks, and Federal Bureau of Investigation (FBI) and U.S. Immigration and Customs Enforcement (ICE) officials. The results are not generalizable, but provided insights on activities related to ORC. GAO is not making any recommendations in this report. (Source gao.gov)

Tomorrow's article is on What the GAO Found (Part 1 of 3)

 

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


WG Security, Inc.

The innovators in ferrite technology


They say imitation is the highest form of flattery, and since we introduced ferrite technology, as a new way to achieve the 58Khz frequency in the Acoustic-Magnetic (AM) world, we've seen companies copying it all over the world. And quite frankly we're proud to be the trailblazers, even if it did open Pandora's box. But one thing is always true no matter what product line is copied - it's just never as bright as the original.

WG created the first 4-alarm smart EAS hard tag along with pioneering ferrites in both the 58Khz and 8.2Mhz, which allowed us to spring-board into the AM market that was once monopolized by one company for many years. These ferrites are being used in a wide range of EAS products such as hard tags, accessories and wraps. In fact, we believe there are more ferrite than non-ferrite EAS products being produced and sold around the world today and it's because of WG!

If you look at the current selection of EAS tags and technology today, you'd notice other companies releasing multi-alarming tags and using ferrite technology. Many times, EAS companies look to what is new and copy products as their own. No company has been a bigger victim in the EAS industry to this imitation phenomenon than us. But once again we're proud to be the trailblazers and we've shown that our hard work, perseverance, and ingenuity set us apart from the pack, as well as our willingness to invest significant capital to engineer the finest products in the EAS marketplace.

As innovators we're committed to using only the most superior and quality materials, sparing no expense to provide customers with the best bang for their buck and to produce the most aesthetically pleasing tags in the market. We understand we're being copied and while some may not go that extra mile in the manufacturing process, the world knows there's no substitution for quality craftsmanship and we at WG guarantee ours.

Saddled with that innovative spirit, our team is always looking to improve - looking for that next great solution and consequently we're always producing and delivering high-quality best-in-class innovate products every year.

Working with retailers across the globe, we're revolutionizing the RFID and EAS technology into one simple tag and we're expanding our elegant Protection with Class collection this year. We'll be introducing new technology for our pedestals as well that increases detection ranges while staying within the regulatory standards. A step that we're very proud of and once again sets us apart from most. Our one-of-a-kind Sentinel system will soon be a complete asset tracking and security system that will no doubt be copied soon enough.

When looking at the selection of EAS products, WG is a clear-cut pioneer. We're flattered to be the company that others model their product libraries on and we accept it, but if you want the best, look no further than WG. Because by the time they're done imitating, we've already improved it! We invite you to find out what's new and exciting in EAS and we look forward to continuing to be the innovators. Contact a WG Security Products executive to find out how your company can benefit from our leadership and let us show you how we can drive your cost down.

Share Your Thoughts


 

Submitted by Art Silva

A new routine

In last week's article about unemployment I talked about the importance of staying positive to help manage change. I had several people email me some of the ways they found it easiest to accomplish this so I wanted to take this week to share some of those ideas.

When you are employed you generally have some semblance of a routine and losing that is a surprisingly hard thing to accept. Assembling a new routine is the first step to feeling normal again and as our readers have shared with me, we live in a day and age where we have great resources available to assist in the job search. With LinkedIn, Downing & Downing, LPjobs.com, job search engines, corporate career pages, and the fact the LP industry is so well networked and willing to help fellow colleagues, finding available openings doesn't have to be such a daunting task. Learning how to fully utilize these sites, figuring out how often to review them, and talking to people in your network are good ways to start building a new daily routine.

Of course, to keep from getting discouraged when things slow down and you are waiting to hear back from people, finding other things you enjoy is key to relieving stress. Some of the many suggestions I received were volunteering, learning a new skill or language, getting additional professional certifications, and going to the gym. This new schedule is far different than the work schedules we all kept when we were employed but understanding that things are different and finding a way to feel like they have a purpose goes a long way to being able to stay positive.

As the days and weeks pass, there are cycles of busy days and slow days but anticipating that and having a plan to fill the time constructively will keep you on track and help you stay positive. Thank you again to all those reading and offering suggestions to add to the weekly articles; it helps me and many others realize that not only are we not alone in this, we are able to learn from and help each other through a very trying time.
 

Submit your opinions, comments and articles here.


Job Opening


Company


Location


Origination
 

Zone Asset Protection Mgr 7-Eleven, Inc Multiple 7-Eleven, Inc
Zone AP Specialist 7-Eleven, Inc Multiple 7-Eleven, Inc
Asset Protection Manager Walmart Multiple Walmart
Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue
Exec Team Leader - AP Target New Mexico Target
Exec Team Leader - AP Target Albuquerque, NM Target

Director of Loss Prevention

Confidential

Midwest

Downing & Downing

National Account Sales Mgr

Confidential

Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Be the first "Employer of the Month"

 

Today's Daily Job Postings from the Net - Appearing Today Only
 

Job Opening

Company

Location

Origination

Asset Protection Mgr Home Depot Arlington, TX Home Depot
Regional LP Mgr The Children's Place New Jersey The Children's Place
Regional LP Mgr Golf Galaxy Houston, TX Golf Galaxy
District LP Mgr Harbor Freight Tools Nashville, TN Harbor Freight Tools
District LP Mgr Kmart San Antonio, TX Sears Holdings Corp.
Loss Prevention Mgr Kmart Nogales, AZ Sears Holdings Corp.
Loss Prevention Mgr Kmart Big Bear Lake, CA Sears Holdings Corp.
Loss Prevention Mgr Kmart Oceanside, CA Sears Holdings Corp.
Loss Prevention Mgr Kmart Paradise, CA Sears Holdings Corp.
Loss Prevention Mgr Sears Columbia, MD Sears Holdings Corp.
Loss Prevention Mgr Kmart Las Cruces, NM Sears Holdings Corp.
Loss Prevention Mgr Kmart Salina, KS Sears Holdings Corp.
Loss Prevention Mgr Kmart Gillette, WY Sears Holdings Corp.
Loss Prevention Mgr Kmart Colorado Springs, CO Sears Holdings Corp.
Dept. Mgr Store LP & Safety Lowe's Rancho Cucamonga, CA Lowe's
Store LP and Safety Mgr Lowe's Monroeville, PA Lowe's
Area Mgr All Facilities Plainview, TX Walmart
Area Mgr All Facilities Temple, TX Walmart
Asset Protection Mgr Sam's G1 Bowling Green, KY Walmart
Asset Protection Mgr Sam's G1 State College, PA Walmart
Market AP Mgr Walmart Lakewood, CA Walmart
Asset Protection Mgr Sam's Club Saint Louis, MO Walmart


 

Mark Turner was named Director of Loss Prevention for Body Central.
Dan Valley was promoted to Sr. Manager Distribution Center and E-commerce Asset Protection for Cabela's.
David O’Brien was promoted to Manager of Retail Investigations for Cabela's.
Benjamin Swope was promoted to ORC Investigator for Cabela's.
Sean Herbst was promoted to Manager of E-commerce Investigations for Cabela's.
Ashley Brocious was promoted to E-Commerce Investigator for Cabela's.

Michael Burnett was named Senior Investigator for WellPoint.
Chris Holbert
was named District Loss Prevention Manager for Big Lots.
Danya Howard
was named Loss Prevention Manager for Amazon.
Chris Barkis
was promoted to Regional Loss Prevention Manager for Marshalls.
Jay Lapierre
was named District Loss Prevention Manager for National Stores, Inc.
Jonathan Bassler was promoted to Corporate Field Investigator for Pet Supermarket.

Post Your New Job or Promotion! Click Here


 
Are You a Narcissistic Boss? Without a deliberate hiring strategy, founders often gravitate toward job candidates who share their personality. Bosses are closely tied to their businesses, so it's not surprising that companies often absorb many of their personality traits. (Different personalities)
 
Are You a Perfectionist Boss? Wonder why it's so hard to find good people? Maybe you're asking too much. Sometimes the quest to find the best candidate becomes a hunt for the person with the longest list of credentials. (Skills or attitude?)
 
Are You Overthinking Your Hires? A single interview rarely uncovers enough information to determine whether someone would be a good employee. So what if you made a mistake? Here's how to beat analysis paralysis when hiring a new employee. (Trust your instincts)

How to Make Hiring Less Frantic
Recruiting is like selling: You need to develop a pipeline and build relationships. With limited time and funds, bosses seek employees only when it's absolutely necessary, the frantically attempt to fill the positions. (Take a breath)
 

Share Your Thoughts


 

Over the years, we've heard a number of CEOs at failing companies remark that the #1 cause for the company's demise, other than competition, was the acceptance of substandard performance on the part of the employee population. A tough comment to make and a difficult thing to change. Motivating and developing your team should be a priority for every executive at every level. The real challenge becomes how do you modify substandard performance and when do you draw the line. Every leader is measured by the success or failure of their team and every leader has a responsibility to maximize performance. If a team member is failing, a leader has to call it out for the good of the team and the company. And at the end of the day, it may be the best thing for that team member as well.

Just a Thought,
Gus Downing

 

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