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February 9, 2012 SUBSCRIBE

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Is video analytics ready to go ‘mainstream’? Video analytics is clawing its way back from a bad reputation caused by early cases of overpromising and under-delivering and one manufacturer predicted the technology would go "mainstream" within two years. Those were some of the views on video analytics shared by experts during a panel discussing the topic at this year’s TechSec conference. (Source

Amazon to open store in Seattle focused on selling Kindle e-readers The site asserts that the store will focus on selling Kindle e-readers, the Kindle Fire tablet, and related accessories, as well as the company’s growing collection of Amazon Exclusives book titles. Note that some bookstore chains, including Barnes & Noble and Books-A-Million, have said they will not sell books published by Amazon. Move over Barnes & Noble here comes one. (Source

PayPal is coming to a store near you and you won't even need your wallet anymore Home Depot is rolling it out in all of its Bay area stores and 20 other national brands are said to be rolling it out soon. Linked to your mobile phone - customers type in their mobile number along with a security code into an existing card-processing terminal at the checkout. Or you can swipe a PayPal payment card, which is not a debit or credit card and has NO identifying information imprinted on it. 17 million have already linked their mobile to their PayPal account and the retailer saves money because it's cheaper than the debit or credit card fees they pay now. So watch out this year - it'll take off like wild fire. And what are the fraud implications? (Source

Montblanc takes Google to court to obtain identity of repeat counterfeit sellers Montblanc says it has received numerous complaints from customers who’ve been misled by keyword ads that appeared on According to the complaint, many were tricked into purchasing counterfeit Montblanc products from websites that were specifically designed to look like official Montblanc communication channels and they want to know who's selling the counterfeit goods. This will be an interesting case to follow long term. Even being in the UK it has a possible long term legal impact here in the States. (Source

Last year, U.S. Customs and Border Protection seized 25,000 counterfeit goods that were making their way into the country. The total value of that loot: $178.9 million And the top 10 items are - electronics, shoes, drugs, CDs and DVDs, clothing, perfume, watches, cigarettes, computer hardware, toys and games. (Source

CVS Q4 sees big increase as Walgreens drops Express Scripts and sends customers across the street. With Walgreens dropping Express Scripts, a health insurance provider for prescription discounts that some have said means 5 billion prescriptions a year, CVS picks up the slack and sees 4% increase in drugstore increases and a 3.6% increase in same store sales. However, most notable is the 15% increase in overall revenue. Will Walgreens give in to the pressure and resign Express Scripts or does CVS, who just increased their full year projections, win out? (Source

In response to the increased shoplifting in Shreveport police are offering free training to retailers. In light of some increases last month in reported shoplifting offenses as well as other thefts from businesses, the department's Community Oriented Policing Bureau is reminding merchants of a free on-site training they provide aimed at reducing those types of crimes. (Source

The year 2011- 173 cops killed - a 13% uptick from the previous year in the number of police officers killed in the line of duty Deaths due to firearms - 68 - have become the number one cause of death for the first time in 14 years. (Source

3rd Annual LAAORCA Organized Retail Crimes Conference

Thursday, February 16, 2012
8 am - 4 pm

Los Angeles Convention Center

Free to Attend

Click here to apply for the Conference





Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Coming in February
Kelly Gorman
Vice President LP



Richard C. Hollinger, PhD



Know about an event we should feature here?
Let us know.

NRF 2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA


2012 Retail
Loss Prevention

September 12, 2012
International Centre


Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2012 Conference

February 16, 2012
LA Convention Center

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

Learn more here


More on the possible ORC ring operating in Milford, PA. from the Daily's ORC column Tuesday this week. Hitting stores in Pike and Monroe counties, PA., the two women and two men were stealing large quantities of Prilosec, Rogaine, and Mucinex. Police believe the suspects could be part of a larger theft ring. Recovered were items stolen from the Rite Aid on Harford Street in Milford, the CVS Pharmacy in the Eagle Valley Mall in East Stroudsburg and the nearby Weis grocery store in East Stroudsburg. Two women were caught while trying to flee police in Milford; the men got away. After obtaining a search warrant, police found four large, black trash bags filled with stolen drug store goods valued at $6,004 in the car's trunk. Inside the passenger area police found a 2012 "At-A-Glance" personal calendar. Inside was a dismissed warrant from Virginia that belonged to Dalton. Also in the calendar was a three-page list of Rite Aid stores in Rhode Island and Massachusetts. Three of the stores had asterisks next to them and one had the name "Elizabeth" written under it. This ring was obviously operating all over the Northeast. (Source

Colorado news show goes after retailers selling hot merchandise. Here's the video- Great story about it being a gateway crime and even mentions the new book out on ORC and talks about how Colorado legislators may be considering new tougher laws. More tomorrow! (Source

Serial robber of 19 c-store robberies since Jan. 23 and accomplice charged with ORC in Tucson Tucson police said Wednesday they have arrested a man and his accomplice they believe were involved in at least 19 different burglary incidents at area convenience stores. (Source
ORC Surveillance and Staff Development Training

by Hal Cunningham
Surveillance Consultants

Loss Prevention Mangers should insist on structured Organized Retail Crime Surveillance Training to address Corporate concerns of Risk Management Principles due to Civil Liability and also add credibility to their testimony. A properly structured training program for your staff will be rewarded by professionalism, accountability, and the ability to develop your personnel to their maximum efficiency.

Careful consideration should be made as to the "in house" training for your personnel in the field of surveillance. Numerous organizations offer no formal training for their new members and are subject to some difficult questions during a hearing of civil liability, should a motor vehicle accident occur during a project. Surveillance is a well developed technique of definite do's and don'ts with strict guidelines that should be followed. I have over 30 years of police experience and over 20 years of corporate investigative experience and can appreciate the manpower and budget constraints imposed when you are involved in your projects. It is therefore imperative that your staff development program accommodate your full team surveillance situations. I've always attempted to learn the most proficient methods available and adapt to the situation. It is much easier to lower your expertise for an easy target well within your ability, rather than try to increase your ability higher than your trained expertise. To meet the objective of avoiding detection and obtaining either photographic or video evidence, one must ensure that the principals of proper surveillance are utilized. Anyone can follow another person but only a trained operative can do it without detection. The art of "shadowing" someone without attracting attention to yourself is seldom obtained without proper training. Too frequently the untrained or sloppy operative attracts more attention to himself by his cloak and dagger methods of following the target. The ability to blend in with the surroundings is essential to the operative. You must be able to enter and leave the target's area without anyone knowing you were there. "Shadowing" is exactly that. You are repeating a person's movements behind them in a discrete manner.

As a police, private or corporate investigator, your mission is to obtain the evidence you require and leave the scene totally undetected. Unfortunately, anything less can be very detrimental to your project. Due to the fact that surveillance is extremely challenging, I am of the belief that it requires a special type of person and that all people may not be suitable. I believe that it demands the best of the best to respond in a team atmosphere. Disastrous results have occurred where average and below average personnel have attempted surveillance under difficult situations. The ideal operative must posses special characteristics. The ability to be unobtrusive, patient, alert and adaptable is extremely essential. He/She must also be a TEAM player. You must be able to blend into your surroundings in all areas at all times of the day. Your appearance, demeanor, dress and actions will determine your success. The ideal operative must appear as average as possible to the man on the street. Your goal is to someone that no one will notice. A good operative will always assess their performance and look for a better way to perform. There is always a better “eye” to get or a better “con” to play, to get further away or closer, when the time is right. Never get to complacent in your duties. There are a lot of people involved in investigations that have learned surveillance either on their own or by someone who “thinks” he knows how it is done. Unless it has been a structured program by a qualified Instructor, then unfortunately others have learned bad habits by unqualified personnel.

I welcome your comments.

Hal Cunningham is the author of The Art of Shadowing and Owner of Surveillance Consultants teaching ORC Investigators from the United States and Canada his surveillance techniques. He is a retired Staff Sergeant with the Toronto Police Service and former member of their elite Intelligence/Surveillance Unit. He can be reached at (416) 716-3107 and

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Job Opening




Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue
Exec Team Leader - AP Target New Mexico Target
Exec Team Leader - AP Target Albuquerque, NM Target

Director of Loss Prevention



Downing & Downing

National Account Sales Mgr


Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing

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Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr Sears Laguna Hills, CA Sears Holdings Corp.
Loss Prevention Mgr Sears Herndon, VA Sears Holdings Corp.
Loss Prevention Mgr Sears Greendale, WI Sears Holdings Corp.
Loss Prevention Mgr Sears Florence, KY Sears Holdings Corp.
Area Mgr - AP All Facilities Alachua, FL Walmart
Market AP Mgr Walmart Sherman, TX Walmart
Market AP Mgr Walmart Sherman, TX Walmart
Regional AP Mgr Walmart Covington, LA Walmart
Asset Protection Mgr Sam's La Habra, CA Walmart
District Operations Mgr Home Depot Oklahoma City, OK Home Depot
Loss Prevention Mgr V AAFES Fort Stewart, GA AAFES
Loss Prevention Mgr Amazon Madrid, Spain Amazon
Regional LP Mgr Aeropostale Wayne, NJ Aeropostale
Area LP Mgr Ulta Beauty Holmdel, IL Ulta Beauty
Regional LP Mgr CVS Caremark Dallas, TX CVS Caremark
Regional LP Mgr CVS Caremark Atlanta, GA CVS Caremark
Loss Prevention Mgr PNC Philadelphia, PA PNC
Loss Prevention Mgr Macy's Plantation, FL Macy's
Loss Prevention Mgr Macy's Short Hills, NJ Macy's
Zone LP Mgr Michaels Montreal, Canada Michaels
Safety and Security Mgr IKEA Tacoma, WA IKEA


None to report.

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What are the Common Mistakes of New Managers? Good management has been thoroughly studied and is widely understood, but it is still more honored in its breach than in it's practice. Most new managers, in particular, get it wrong. (5 Myths)

First-Time Manager? How to Fast-Track Your Education You've just been promoted to your first management job. Congratulations - what an opportunity! And what a responsibility, too. What you might not yet realizes is that you're taking on a multitude of roles. This probably sounds like a lot, but there are many things you can do to study up. (You might want to take notes)
4 Rewards That Are More Powerful Than Money Formal employee recognition programs can be effective, but many formal programs only pay lip service to recognizing employee performance. These reinforce positive behaviors, boost motivation, and build employees' self-esteem. Bonus: they won't cost you anything.  (#2 may be hard)

Bonuses Are Good, But Clawbacks Make Them Better In today's work society, people may receive "performance-based" bonuses if they meet a goal. However, they normally do not need to worry about forfeiture if they miss their mark. (Heads, they win; tails, they don't lose)

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A recent survey showed that executives with "mentor's" were more satisfied, got promoted more quickly, and even made more money than those who didn't have them.  With this finding, it's obvious everyone should have one.  It's a serious obligation and a serious relationship.  Make sure your mentor is one that you want to emulate and one that will take it seriously.  Finding a good mentor will be a difficult task and should not be taken lightly.  Check them out on the web first because you can find out everything about everyone in about three minutes now on the web.

Just a thought,
Gus Downing

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