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February 7, 2012 SUBSCRIBE

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Nick Puglin
has been promoted to Director of Central Investigations and Organized Retail Crime for Macy's. Previously, Nick worked at Macy's as the District Security Director for three years, the DVP of Training and Investigations for two years, and the Senior Regional Director - Texas for one year. Before joining Macy's, Nick spent almost 20 years at Foley's as the Regional Director. Congratulations Nick!

A 3-Step Plan for Mobile Security With the increasing use of mobile devices comes increased productivity but also the potential for security threats. This Mobile Security whitepaper provided by CSO addresses specific controls that one can use to establish a mobile security strategy that includes both corporate and personal devices. In addition, it looks at threat scenarios, associated risks and complications along with solutions for IT security experts. There is no one size fits all strategy for tackling mobile security but this paper provides an excellent guide for doing so. Click here for full report.

The British Retail Consortium's latest Annual Crime Survey found the riots of last August had an impact on over 20,000 retail staff. A third of the stores affected said their employees were exposed to physical violence and nearly 40 per cent reported verbal abuse. More than eight out of ten businesses said their staff were now afraid of future violence, including reprisals. The BRC says the high proportion of perpetrators who were made to appear in court has sent out the right message about the importance of tackling retail crime. This is in contrast to the high number of fines commonly handed out for shop theft, more than half of which are never paid. (Source

Supervalu to cut 800 jobs by Feb 25. The reductions will not affect store-level workers but will impact all company offices, including current positions and open jobs that will not be filled, Supervalu noted. (Source

Menards home improvement chain has agreed to settle a race discrimination case for $1 million. About 700 employees, managers and assistant managers, had claimed that Menards had passed over for promotions because of their race. Menards reached the agreement with an arbitrator and denies any wrong doing but chose to settle because it was a "wise business decision." (Source

Former fund manager that benefited from insider information of the Albertson's grocery stores breakup ordered to pay $8.3 million Already serving a 6 year federal prison sentence for securities fraud regarding insider information he used to make $7 million on Albertson's stock during the breakup he now has to pay $8.3 million in fines. (Source

Hackers get busted extorting Symantec for their own source code wanting $50,000 to return the stolen blueprints. They just didn't know it was the Fed's operating a sting on them when they tried to extort $50,000 from Symantec. They had stolen the blueprints of one of Symantec's flagship products and were emailing their terms when the fed's jumped in and busted them. Interestingly enough the hackers group called Lord of Dharmaraja was affiliated with Anonymous. (Source

The counterfeiting problem is getting so bad that one designer, Barbour, is launching a Google campaign to hopefully crack down on counterfeiting their goods. The company has partnered with search marketing agency, Search Laboratory, to develop a campaign across Google’s paid search network to educate people searching for the Barbour brand about the pitfalls of buying a counterfeit item. (Source

H-E-B Grocery files suit against Atlanta man for buying the domain. When the .xxx designations went live late last year as a way to distinguish adult-entertainment sites, many companies not part of the adult-entertainment industry moved quickly to block domains affiliated with their brands. On Dec. 1, the grocer blocked, according to A company spokeswoman wouldn't comment on whether the grocer would block other domains that incorporate the brand's name, such as,, and The grocery chain owns the .com versions of those domains. (Source

Store employee of Island Outfitters steals 159 guns valued at over $250,000 Working at the store for over 5 years in Vancouver, Canada, the employee was trusted by the owner until an inventory showed the shortage and police were able to track it thru the long-gun registry. It appears the man allegedly doctored the registration forms after he ordered the guns through the store to make it look as if he bought them. (Source

Shoplifting stop for 4 cans of beer ends with 3 employees in the hospital. Store associates were punched, bitten and threatened with a broken bottle. These two Iowa women accused of shoplifting four cans of beer were not giving up easily. Upon the arrival of the police, the suspect kicked the officer in the knee and has also been charged with damaging the squad car. Damage to the LP office included a computer monitor, a television, a phone, a printer, numerous bottles, light bulbs and file cabinets. All three store associates are recovering and back to work. (source

Thieves steal five charity boxes from Indiana Wal-Marts. The Children’s Miracle Network supports the families of sick children, assisting with the expenses of their care, these two suspects apparently didn’t care. Police are now searching Elkart and Saint Joseph Counties in Indiana with a partial plate and description. Wal-Mart has notified all stores in the area, and will make a donation to the Riley Hospital and The Children’s Miracle Network. (source

Three men arrested after police say they tried to steal 130 tires from Pep Boys. The rented box truck contained 130 stolen tires valued at nearly $12,000. One suspect who planned the burglary is a former employee of Pep Boys who was recently terminated. (source

Phoenix Jewelry store robbery caught on tape. Three masked men enter with rifles and shotguns as ten customers and employees seek cover in the Jared store. No one was hurt in the robbery, but police have little to go on at this time. (source

Part-time Bank Teller accused of $80,000 in identity theft. Targeting four customers, the teller was making unauthorized withdrawals from at least four accounts. The theft of $3,000 to $8,000 at a time was noticed by the customers who informed the bank. (source


Dollar General hosts RILA’s Asset Protection Leaders Council

Members of RILA's Asset Protection Leaders Council, leading product manufacturers and respected academics convened in Goodlettsvile, TN last week as part of a continuing effort to drive the APLC's process driven shrink initiative. Steve Deckard, VP of Shrink Improvement and Loss Prevention at Dollar General, kicked-off the meeting by sharing the company's success story and how his team has reduced shrink through operational awareness. The Home Depot and Walgreens discussed their experiences with mobile POS and Petsmart shared how they have successfully engaged their buying function in shrink mitigation. The back-and-forth dialogue among attendees demonstrated a spirit of collaboration that is clearly present in the retail LP industry. A special thanks to Checkpoint for sponsoring the meeting.



Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Coming in February
Kelly Gorman
Vice President LP



Richard C. Hollinger, PhD



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NRF 2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA


2012 Retail
Loss Prevention

September 12, 2012
International Centre


Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2012 Conference

February 16, 2012
LA Convention Center


Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

Learn more here


Downtown Topeka retailers unite to fight professional shoplifters by sending mass text alerts out to each other About 60 small retailers have united to put a stop to the customers who make a living shoplifting from their small stores. "When something happens, we have that mass text go out with a description and the incident so that everyone is aware immediately that they need to be on the look out for something." The owners also post pictures of the shoplifters on a Facebook page. Connie says many times someone recognizes them immediately. The owners hope the system shows criminals their behavior won't be tolerated. Well we have flash mobs - flash robs - now it's about time we have flash alerts. (Source

ORC ring of four hitting Rite Aid, CVS, and Weis Markets in PA. Hitting stores in Pike and Monroe counties, PA., the two women and two men were stealing large quantities of Prilosec, Rogaine, and Mucinex. Police believe the suspects could be part of a larger theft ring. Only two women were captured and charged with organized retail crime. Tammy Michelle Odom, 48, of Central Islip, N.Y., and Elizabeth Dalton, 44, of Stroudsburg, had been traveling in a car with two unidentified men on Jan. 25. Milford police catalogued items in the trunk of the car they stopped. Recovered were items stolen from the Rite Aid on Harford Street in Milford, the CVS Pharmacy in the Eagle Valley Mall in East Stroudsburg and the nearby Weis grocery store in East Stroudsburg. (Source

ORC ring of three busted at beach city stores in LA. A man and two women were arrested for shoplifting thousands of dollars worth of merchandise from beach city stores in Manhattan Beach, Redondo Beach, Hermosa Beach, and Los Angeles. (Source

Michigan State Police charge two in ‘high dollar’ ORC ring. The suspects traveled throughout Michigan with a target for high end tools and sporting goods; using wigs and other techniques to disguise their appearance. (source

Multiple Felony counts for two ORC theives in Washington State. Convicted of the theft of over $100,000 in merchandise from Lowe’s stores in five states. A total of seven members were in the group, but five pled guilty prior to the trial. The team used large boxed items such as toilets and cabinets to conceal smaller merchandise and then returned the small expensive items for gift cards. (source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Job Opening




Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue
Exec Team Leader - AP Target New Mexico Target
Exec Team Leader - AP Target Albuquerque, NM Target

Corp LPM of Analytics & Exception Reporting



Downing & Downing

Director of Loss Prevention



Downing & Downing

National Account Sales Mgr


Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing

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Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




District LP Mgr Sears Seattle, WA Sears Holdings Corp.
Loss Prevention Mgr Kmart Asheville, NC Sears Holdings Corp.
Loss Prevention Mgr Kmart Hyannis, MA Sears Holdings Corp.
Dept Mgr Store LP & Safety Lowe's Orangeburg, NY Lowe's
Dept Mgr Store LP & Safety Lowe's S. Oklahoma City, OK Lowe's
Dept Mgr Store LP & Safety Lowe's Frankfort, KY Lowe's
Dept Mgr Store LP & Safety Lowe's Strongsville, OH Lowe's
Dept Mgr Store LP & Safety Lowe's Ridgeland, MS Lowe's
Asset Protection Mgr Sam's G1 Lewisville, TX Walmart
Asset Protection Mgr Sam's G1 State College, PA Walmart
District Investigator/LP Mgr Home Depot Houston, TX Home Depot
Regional LP Mgr GNC Pittsburgh, PA GNC
Loss Prevention Mgr Bloomingdale's Chestnut Hill, MA Macy's
Market LP Team Leader Meijer Chicago, IL Meijer


Nick Puglin has been promoted to Director of Central Investigations and Organized Retail Crime for Macy's.
Joseph Carteret
was named Market LP Manager at the Gap Inc./Old Navy.
Chad Lancaster was named Loss Prevention Consultant at HS Brands International.
Robert Walsh was named Security Manager at Macy's Logistics and Operations Center.
Shane Davis was promoted to Store Team Leader at Target.

Post Your New Job or Promotion! Click Here


Make A Good Impression in 30 Seconds The Super Bowl this weekend showed us the power of the 30-second advertisements, and how influential they can be in promoting a company's awareness. But how often do we craft our own 30-second spots with audiences that we want to influence? (It's mini-impression time!)

Presentation Secrets of Charlotte Beers
Charlotte Beers is one of the most successful business women in the world. Over the course of her career, she has developed an 8-point guide for how to put yourself, your insights, wisdom and distinctive traits up front, in full view. (Dare to bring drama)
How Body Language Can Help - Or Hurt - How You Lead  Leadership is about communication. Your success in any presentation depends on how well you articulate. But if you go into a meeting with all the right words and all the wrong moves, you'll probably leave sensing things didn't go as well as you hoped. (It's all about your face)

Find Your Sweet Spot - and Stay There We all have a sweet spot where everything seems to flow. It feels like magic, but it's not: It's the intersection of our strengths, weaknesses, passions, and differences. (Are you part of the 72%?)

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How you leave an employer and how you start at a new employer are very critical segments of time because they can tend to label executives and those labels can last a very long time. Interesting how short the time periods are relative to an executive's actual career. But the exiting process and the on-boarding periods leave long term impressions that follow executives. Regardless of why an executive leaves the important thing is to leave professionally, quietly, and making sure the employer has a detailed report on all of your projects and work. And most certainly respect their intellectual property which in today's world virtually every company has been a victim of intellectual property theft. According to most recent surveys 33% of employees have stolen intellectual property and this is a major concern for every company and is the primary reason some employers require the departing executive to leave the day of their resignation.

Just a thought,
Gus Downing

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