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January 19, 2012 SUBSCRIBE

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Fake iPad Scam hitting Canadian retailers. Retailers say it appears scam artists bought the iPads with cash, then returned them. The retailers found that the iPad boxes had been unsealed and replaced with lumps of clay, which are enclosed in a zip bag and closely resemble the diameter and weight of the 9.7-inch iPad 2. FutureShop and Best Buy initially guessed the number of iPads stolen to be around ten units, but that was before London Drugs and Wal-Mart confirmed similar instances at their stores in the area. (source

On Wednesday, eBay reported that it's net income grew sharply in the fourth quarter. This was helped by the sale of eBay's remaining investment in Skype. With the growth at PayPal and strong holiday sales, eBay beat Wall Street's expectations.  (Source

Laura Sen, CEO of BJís Wholesale Club, is a new member of the National Retail Federationís board of directors. (source

Samís Club CEO speaks on the essential ĎCsí of leadership. Brian Cornell covers Customers, Competition and Costs. (source

GetOnTheShelf; Wal-Martís new nationwide contest similar to American Idol will give the opportunity to everyone to add the next 'must have' item to Wal-Martís shelf space. (source

Build a Bear named one of Fortuneís "100 best companies to work for". Build a Bear now operates over 400 stores worldwide and this is the fourth year in a row they have appeared on the Fortuneís list. (source

Kodak files for Chapter 11, to appoint a new Chief Restructuring Officer. The CRO. will set up controls to guide the company through bankruptcy. The iconic U.S. photo-equipment maker Eastman Kodak Co. said early Thursday that the company and its U.S. subsidiaries filed for Chapter 11 bankruptcy. (source

The Dallas Police Department has changed it's policy for shoplifting calls. The department will no longer routinely dispatch officers if the shoplifting involves merchandise valued under $50. This decision has become an increasing one across the country as police departments work with tightening budgets.  (Source

Glasgow, Scotland auction house robbed of over 300 precious items, the police department is 100 yards away. Police believe inside information may have been used to remove nearly $700,000 in jewelry. (source

Earring spinner display stolen, $30,000 in gold and silver missing. The Portage, Michigan police are reviewing the 10 minutes of video it took for the thief to remove the security cable. Once he had removed the display unit from the counter, he placed it in a cart and walked out of the store.  (Source


RILA Hosts A Successful Retail Operational Audit Forum at The Home Depot Headquarters

Last week members of RILA's Operational Audit Committee and distinguished guests spent two days gaining insights around operational audit leading practices. With presentations by NIKE, AutoZone, Tractor Supply Company and meeting sponsor Pricewaterhouse Coopers (PwC) and facilitated open discussion, attendees discussed top-of-mind opportunities, challenges, and innovative solutions. Topics addressed during the meeting included mobile/tablet technology for auditing, distribution center auditing practices, compliance vs. awareness assessments, auditing for brand compliance with vendors, quality assurance reviews after audits, auditing at international retail locations, procedures after failing an audit, measuring RIO, and more. Store site visits to walk-through audit practices in-person were hosted by Old Navy (Gap) and The Home Depot. Distribution site visits were hosted by Kmart (Sears) and Clorox (Exel). After drawing on the groupís collective expertise, the meeting attendees left the meeting with innovative approaches to consider at their respective companies, as well as new relationships for future collaboration.

For more information on how you can engage in these retail auditing-specific conversations, contact Liz Benson at RILA.



Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in February

Kelly Gorman
Vice President LP



Richard C. Hollinger, PhD


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AXIS Q6035 and Q6035-E Network Cameras Webinar
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NRF 2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2012 Conference

February 16, 2012
LA Convention Center

Asset Protection Leaders Council Meeting - January 31 and February 1, 2012

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA


Two Organized thieves take 5 antique firearms. Suspects returned twice to the store, first taking pictures of the items, then returning in different clothes to pick a showcase lock and removing the items. The thieves even took the time to re-merchandise the showcase so the void would not be noticed for days. (source

Two Identity Thieves arrested in Lee County, Florida; stopped for going to slow. Traveling below the posted speed limit never seems like a problem, but for two men in possession of eight stolen identities and stolen checks now has the two facing fraud/scheme to defraud and grand theft charges. (source


Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


Job Opening




Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue

Corp LPM of Analytics & Exception Reporting



Downing & Downing

Director of Loss Prevention



Downing & Downing

National Account Sales Mgr


Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing


Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




District Director of LP Macy's East Brunswick, NJ Macy's
Loss Prevention Mgr Macy's Salem, OR Macy's
Loss Prevention Mgr Macy's Laguna Hills, CA Macy's
Loss Prevention Mgr Macy's Champaign, IL Macy's
Loss Prevention Mgr Sears Matteson, IL Sears Holdings Corp.
Loss Prevention Mgr Sears Orlando, FL Sears Holdings Corp.
Dept. Mgr. Store LP and Safety Lowe's Columbus, OH Lowe's
Dept. Mgr. Store LP and Safety Lowe's Lafayette, LA Lowe's
Market AP Mgr Walmart Hixon, TN Walmart
Market AP Mgr Walmart San Jose, CA Walmart
Market AP Mgr Walmart West Palm Beach, FL Walmart
Area Mgr-AP All Facilities Moberly, MO Walmart
Area LP Mgr Family Dollar Detroit, MI Family Dollar
District Mgr-LP hhgregg Indianapolis, IN hhgregg
Retail LP Mgr Bloomingdale's King of Prussia, PA Bloomingdale's
Loss Prevention Mgr Bloomingdale's North Michigan/Old Orchard, IL Bloomingdale's

Elena Caraballo was promoted to District Investigator for Home Depot.
Dennis Douress was named Mid Atlantic Market Investigator for Radio Shack.

Post Your New Job or Promotion! Click Here

Train Your Brain to Focus Many of us are proud of our prowess in multitasking, and wear it like a badge of honor. Multitasking may help us check off more things on our to-do lists. But it also makes us more prone to making mistakes. (Tame that amygdala)

What Wise Leaders Always Follow
Smart leaders make New Years resolutions and set quarterly milestones, charting progress against ambitious plans and goals. Wise leaders, however, take a different approach: they root themselves to a noble purpose, not just for that year, but for the rest of their lives. (Follow your North Star)
Why Emotional Decisions Aren't Always Bad Letting emotions guide you in the decision-making process in a dangerous thing. However, emotions aren't just there to distract us. They have a purpose, and a rather important one at that. (You don't always have to calm down)

Your Business Attitude is a Choice. I Choose Optimism
Optimists outperform pessimists on the job by as much as 50 percent. When you wake up, you can either be positive or negative; am optimist or a pessimist. Which do you choose to be? (The glass is half full)

Share Your Thoughts                  Sponsor this Section of the Daily


Healthy debate in any industry spurs growth, understanding, and challenges the status quo. Without it the normal evolutionary processes which are slow to begin with slow even further. It is those who have the courage to debate that make a difference and create change. However, as in the case of any debate interpreting and understanding the messages is critical in order for it to have a positive impact and facilitate change.

Usually driven by opposing sides, debates are driven by individual experience and environmental influences that are often times invisible and therefore unrealized. But at the end of the day, regardless of opinion all debates spur discussion, thought, and emotion. And that is what causes change and understanding.

While interpretation is an individual experience, the experience itself has the ability to impact and educate.

Just a Thought,
Gus Downing

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