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January 17, 2012 SUBSCRIBE

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Britain has become the shoplifting capitol of Europe, with crime increasing by 12% in the last year alone. Because of these statistics, Channel 4 has released a new documentary titled "Secrets of Shoplifters" that brings to light both sides of the cat and mouse chase. When the show aired on Monday night, it had over 2 million viewers, making it the highest viewed show in the 10 p.m. slot for a while. There will be a repeat showing on Wednesday at 11:20 p.m. in Channel 4.  (Source

Police say shoplifting in Buckhannon, WV is "out of control." In December alone, there were 15 shoplifting incidents and between January 3 and 10 officers responded to three shoplifting calls. Of the 15 calls Police responded to in December, 14 of them were at the local Walmart.  (Source, an online shoe retailer, has announced that a recent hacking of their website has left some customers vulnerable. They are asking their 24 million customers to reset their passwords following the attack. Although full credit card information was not accessed by the hacker, they did have the ability to obtain information such as customer names, email addresses, billing and shipping addresses, phone numbers, encrypted passwords and the last four digits of credit cards.  (Source

An employee from a Sprint cell phone store in Brooklyn was stabbed to death while working over the weekend. The incident occurred following a dispute with a man who might have been a former Sprint employee. The victim was stabbed three times in the chest and once in the leg. Another employee was stabbed in his left arm. As of Saturday night, the suspect had not been caught.  (Source

According to a new study, retail workers in New York City earn a median of $9.50 an hour. The study also found that most were part-time or temporary and just 30% receive health insurance through their jobs. The study largely found poverty wages and highly unstable schedules for the retail employees. In fact, less than a fifth of them have a set schedule each work week.  (Source

Although retail sales barely rose in December, the gain was enough to put sales at a record level for 2011 and make it the largest annual increase in more than a decade. For all of 2011, sales totaled a record $4.7 trillion, a gain of almost 8 percent from 2010, making it the largest percentage increase since 1999.  (Source

Wells Fargo (NYSE: WFC) earnings jump 20% for fourth quarter. They earned a record $4.11 billion in the fourth quarter. The bank achieved its increase in fourth-quarter earnings despite a drop in revenue to $20.61 billion from $21.49 billion a year earlier.  (Source

UK: Burberry records 21% hike in Q3 sales. Luxury fashion brand Burberry today attributed a rise in third-quarter sales to strong growth in key markets like the UK, France and China.  (Source

With the holiday season now over, retailers are struggling to convince their customers to pay big bills. During the big shopping season, retailers were able to lure shoppers in with offers of discounts, specials and other promotions. Now, stores like Target are coming up with other creative ideas to keep customers coming back now that the shopping season is over.  (Source

Kenshoo 2011 U.S. Online Retail Holiday Shopping Report: Search Advertisers Grew Revenue 22 Percent. Kenshoo, a global leader in digital marketing software, today released its full Kenshoo 2011 U.S. Online Retail Holiday Shopping Report. The report presents aggregate holiday search engine marketing data and analysis culled from an aggregation of more than 28 billion total search advertising impressions, 350 million clicks and eight million online sales transactions. The online Retail Holiday Shopping Report identified seven key insights: (source
1.  U.S. consumers used the Internet more often for holiday purchases and they're spending more
2.  Heavy retail competition drove costs up but return on ad spend remained strong
3.  Thanksgiving cemented its position as a major online shopping day
4.  U.S. retailers saw less chances for advertising exposure but higher response rates when exposure occurred
5.  U.S. consumers trusted search ads more; retailers ran more savvy paid search campaigns
6.  Last-minute shoppers still purchased online the week before Christmas
7.  Deal-seeking and gift card redemption drove higher post-Christmas revenue

Former President Bill Clinton spoke at the National Retail Federation's annual convention on Monday at the Javits Center in New York City. He spoke about the importance of globalism and discussed both the housing crisis and the economic crisis. Shocked by the size of the crowd, Clinton joked that it made him feel like he was president again.  (Source

Since fall of 2011, Burger King has been testing out the idea of home delivery at four of its Washington, D.C. restaurants. With the increase in technology that allows places like to deliver books the same day they're ordered and retail stores like Sears and Target to offer home delivery of fresh-cut Christmas trees, Burger King could change the industry-if it can master the art of packaging to prevent soggy fries and limp burgers.  (Source

Disney Store Expands Newly-Designed Store Concept to 12 Countries in 2012. The city of Sendai recently held the grand opening of its first newly-designed location in Japan as thousands of guests shared in "the best 30 minutes of a child's day."  (Source



Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in January

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team





Richard C. Hollinger, PhD


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Axis Communications Academy 2-day Fundamentals Training
1/31/12 - 2/1/12
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AXIS M5013 and
AXIS M5014 Network Cameras Webinar
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Axis Communications Product Overview Webinar
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AXIS Q6035 and Q6035-E Network Cameras Webinar
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101st Annual
Convention & EXPO
Jan. 15 - 18, 2012

NRF 2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2012 Conference

February 16, 2012
LA Convention Center

Asset Protection Leaders Council Meeting - January 31 and February 1, 2012

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA



Piedmont woman linked to ID theft investigation. Nine people have been arrested in connection to an investigation that has uncovered more than 300 potential victims of identity theft. It is alleged that one of the suspects worked at American Quality Exteriors and had access to credit reports and personal information of customers. She would use this information to commit identity theft and credit card fraud.  (Source

Woodville Walmart theft could be part of larger theft ring. On January 3, a woman was arrested outside of Walmart with several items of jewelry in her purse. While she was being transported to jail, another woman was found at the same Walmart with items from another store that she could not produce receipts for. Upon further investigation, it is believed that these two women were conspiring with a ring of other people in a Walmart scam that covers 16 counties in Texas.  (Source

A former human-resources manager of Trident Seafoods in Anacortes is being charged with several counts of theft. Reports indicate that he funneled paychecks of former employees into his own bank account, dating from 2008 until he was fired in August of 2011. It is alleged that he deposited almost $200,000 from the accounts of temporary employees for personal use.  (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


Job Opening




Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue

Corp LPM of Analytics & Exception Reporting



Downing & Downing

Director of Loss Prevention



Downing & Downing

National Account Sales Mgr


Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing


Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Dept. Mgr. Store LP and Safety Lowe's Westminster, MD Lowe's
Dept. Mgr. Store LP and Safety Lowe's Fairview Heights, IL Lowe's
Dept. Mgr. Store LP and Safety Lowe's Orland Park, IL Lowe's
Dept. Mgr. Store LP and Safety Lowe's Greensboro, NC Lowe's
Dept. Mgr. Store LP and Safety Lowe's Port Charlotte, FL Lowe's
Dept. Mgr. Store LP and Safety Lowe's Pocatello, ID Lowe's
Dept. Mgr. Store LP and Safety Lowe's Ridgeland, MS Lowe's
Dept. Mgr. Store LP and Safety Lowe's Frankfort, KY Lowe's
Dept. Mgr. Store LP and Safety Lowe's Southaven, MS Lowe's
Dept. Mgr. Store LP and Safety Lowe's Fort Mill, SC Lowe's
Dept. Mgr. Store LP and Safety Lowe's Staten Island, NY Lowe's
Dept. Mgr. Store LP and Safety Lowe's Concord, CA Lowe's
Dept. Mgr. Store LP and Safety Lowe's Albuquerque, NM Lowe's
Loss Prevention Mgr Sears Laredo, TX Sears Holdings Corp.
Loss Prevention Mgr Sears Bay Shore, NY Sears Holdings Corp.
Loss Prevention Mgr Sears Tarentum, PA Sears Holdings Corp.
Area Mgr-AP All Facilities Opelousas, LA Walmart
Area Mgr-AP All Facilities Midway, TN Walmart
Area Mgr-AP All Facilities Bentonville, AR Walmart
Area Mgr-AP All Facilities Bentonville, AR Walmart
Area Mgr-AP All Facilities Ochelata, OK Walmart
Manager-AP Walmart Robert, LA Walmart
Market AP Mgr Walmart Chicago, IL Walmart
AP Business Partner Target Minneapolis, MN Target

Shane Fabry was named Loss Prevention Investigator for TJX Companies, Inc.

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6 Unique Ways to Sustain a High-Performance Mentality Today's workplace is in need of a change. Many people describe themselves as high-performance employees, but only a few have the mindset, discipline, and wherewithal to deliver on that promise every day. (Stop looking in the rear view mirror)

4 Things I've Gained from Admitting "I Don't Know"
As a new entrepreneur, I remember believing that it was my job to know everything, especially when it came to business. I thought (foolishly), that it was important to have clear, decisive answers and to never say "I don't know." (It's about being a work in progress)

You Need to Make More Mistakes Successful people tend to have a different view about mistakes than most ordinary people. Not only are they more tolerant of them, but they often embrace them. Follow the belief that if you are not making mistakes, you are not trying hard enough. (Don't fear being wrong)

"No" is the New "Yes" Prioritizing requires reflection, reflection takes time, and many of the executives I meet are so busy racing just to keep up that they believe they don't have time to stop and think about much of anything Too often, they default to "yes." (Carpe Diem)

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Asking for advice is a great thing and we all need it from time to time merely because as the old adage goes we're too close to the trees to see the forest. However, the key is who you ask for it and what are their agendas, because we all have them and even well intentioned advice can be swayed by an individuals need or desire to accomplish their objectives. Advice is the easiest thing to give and the hardest thing to practice. But getting a second opinion is always good. You've just got to realize that we're all just humans and even the best advice givers and mentors are influenced by their own needs.

Just a Thought,
Gus Downing

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