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January 16, 2012 SUBSCRIBE

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Kronos Incorporated today announced a 35 percent year-over-year growth in retail and hospitality product orders. Kronos customers span all segments of these industries, including big-box, specialty, service, and grocery retailers, as well as hotels and quick-serve restaurants. Kronos is experiencing significant momentum across all retail and hospitality sectors, with new or expanded deployments at organizations such as: Gaylord Entertainment, a leading hospitality and entertainment company based in Nashville, Tenn.; Hannaford Bros Co., a supermarket chain operating in New England and upstate New York; Peet’s Coffee & Tea, specialty coffee roaster and retailer; and Pep Boys, a full-service and tire automotive aftermarket chain. Recent global wins for Kronos include electronics retailer Best Buy Co., Inc., which recently expanded its use of Kronos to include Mexico.  (Source

Retail sales are expected to grow in 2012, but slow down from last year’s pace as the industry continues to grapple with the disappointing economic recovery and jittery consumers. According to the National Retail Federation, retail industry sales will increase 3.4% this year to $2.53 trillion, a modest decrease from 2011’s 4.7% jump.  (Source

Olympic year is set to drive a growth in retail sales of 3.5% in London's West End according to a new report released today. The 2012 Retail Outlook commissioned by New West End Company and compiled by Springboard, the footfall monitoring organization, showed that West End retailers expect sales to reach £7.7 billion in 2012, with further momentum gained during the Queen’s Diamond Jubilee. The company said that West End sales and footfall growth was above the UK average of 3.1% and 1.7% respectively for the year.  (Source

Virginia's bricks-and-mortar retailers are looking toward the Lone Star State as one model in their push to make Inc. charge sales taxes once the online retail giant opens two huge distribution centers in the state. By not collecting the sales taxes from Virginia residents, the state is missing out on millions of dollars in tax revenue, the retailers claim.  (Source

The shopworkers Union Usdaw says it is extremely worried by the increase in reported incidents of abuse and threats against shop staff recorded by the British Retail Consortium’s (BRC’s) annual survey of retail crime which was published today. The BRC's survey also details the human cost of the riots and the appalling levels of violence and fear of violence faced by shopworkers in August. In total, more than 5,000 crimes were committed, including 1,860 incidents of arson and criminal damage, 1,649 burglaries, 141 incidents of disorder, 366 incidents of violence against the person and 5 fatalities. The vast majority of employers (81.5%) said their staff were fearful of violence with around a third reporting incidents of physical and verbal violence against staff.  (Source

National Retail Federation officials said Monday that a record crowd of 24,000 attendees is expected to converge on its 101st Annual Convention & Expo, which kicked off Sunday at the Jacob J. Javits Convention Center in New York City. The exhibit floor officially opens on Monday. (source

Antony Worrall Thompson has blamed his recent shoplifting spree on suffering abuse as a child. The Ready Steady Cook star - who was caught stealing from a Tesco store in Henley-on-Thames, Oxfordshire, on five separate occasions over the festive period - is seeing a psychoanalyst in the hope of discovering the root of his problems, and claims being "locked in coal holes" as a boy could be to blame for the bizarre incident.  (Source

Anderson police arrested an alleged shoplifter Sunday night about five hours after he pulled a knife and threatened Marsh employees. The shoplifter was stopped outside the store where he fought with employees and was then taken back to the store’s detainment room. Employees said about $40 in meat had been taken. With the mentioning of jail, the man pulled a knife on the employees and threatened them. He then ran outside. (source

A tossed cigarette butt that ended up hitting a police car led the Worcester County Sheriff's Office to a suspect wanted for shoplifting from the White Marlin Mall. A sheriff's deputy pulled her over when the butt hit his patrol car's windshield. Police saw a pile of clothing with Carter's tags on them in plain view in the back of the car, and Irving had no receipts, police said. She later admitted to taking clothes from the stores Carter's, The Gap and Aeropostale without paying for them, police said. (source

A Brooklyn woman is suing Rite Aid and the city for branding her a shoplifter when a previously purchased item inexplicably activated the pharmacy’s exit gate alarm. "It was awful," she said of the humiliating arrest one year ago. "It was really, really public and it lasted for hours." "When the police came, I was relieved," Fishman said — but that feeling quickly changed. (source

Two women in Clayton County, Ga. have been charged with using their children to shoplift. The two adults were from two separate cases. The first woman used a 14-year-old to cover her as she stole four bags of chitterlings. The second woman used her 2-year-old niece and 6-year-old nephew to help her hide 14 tubes of lipstick. She hid the lipstick in the children's clothes.  (Source

A woman has been arrested in connection with a Target robbery in Sheridan earlier this week in which a security guard was pepper-sprayed. A man and woman were seen inside the store shoplifting electronics, Police Chief Mark Campbell said. When a security officer approached them near the exit, a third person came from outside the store and pepper-sprayed the officer. Six people were affected by the pepper spray, including one who was transported to a hospital as a precaution, according to the Denver Fire Department. A similar incident happened Sunday in Denver at a Walmart Supercenter, when two men attempted to pepper-spray a security guard during an attempted shoplifting. See below for the article we posted about this last week. (source


In case you missed it last week's most popular news article --

Three shoplifters blasted pepper spray on Asset Protection officers in a Target store to avoid being busted and caused the store to be evacuated. A Colorado Super Target had to shut down to clear the pepper spray after three shoplifters used it for their get-a-away. Police released photos of the three suspects from Tuesday's robbery, in addition to surveillance photos from a robbery that occurred at a Target store in Stapleton. "They are probably professional shoplifters. They are going from store to store," said Chief Campbell. Obviously this has been happening in multiple stores in Colorado. (Source




Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in January

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team





Richard C. Hollinger, PhD


Know about an event we should feature here?
Let us know.

Axis Communications Academy 2-day Fundamentals Training
1/31/12 - 2/1/12
Register Here

AXIS M5013 and
AXIS M5014 Network Cameras Webinar
Register Here

Axis Communications Product Overview Webinar
Register Here

AXIS Q6035 and Q6035-E Network Cameras Webinar
Register Here


LP Emerging
Technologies Workshop
Jan. 17, 2012
Register Here

101st Annual
Convention & EXPO
Jan. 15 - 18, 2012

NRF 2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2012 Conference

February 16, 2012
LA Convention Center

Asset Protection Leaders Council Meeting - January 31 and February 1, 2012

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA


Retail Theft Ring Arrested Police have dismantled a ring of three specializing in thefts and fraudulent refunds from retail stores in Toronto, Uxbridge, Stouffville and Pickering. Detectives from the West Division Criminal Investigations Bureau (Property Crimes Unit) began tracking the three suspects in early January after multiple thefts of small, but valuable items, like designer perfume, electric shavers and battery chargers were reported from retail stores in the four cities.  (Source

Retail crime cost the high street £1.4bn last year - an increase of around a third, according to a British Retail Consortium survey The BRC's survey found that burglaries were down by 42% but the average cost of each burglary rose 83% to over £2,000. Similarly, incidents of customer theft fell by 20%, but the cost rose by 21% - leaving shopkeepers out of pocket by an average £85.50, compared to £70.44 in 2009/10.  (Source


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Job Opening




Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue

Corp LPM of Analytics & Exception Reporting



Downing & Downing

Director of Loss Prevention



Downing & Downing

National Account Sales Mgr


Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing


Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Dept. Mgr. Store LP and Safety Lowe's Espanola, NM Lowe's
Dept. Mgr. Store LP and Safety Lowe's Winston-Salem, NC Lowe's
Dept. Mgr. Store LP and Safety Lowe's Kansas City, MO Lowe's
Dept. Mgr. Store LP and Safety Lowe's Arvada, CO Lowe's
Loss Prevention Mgr Kmart Vails Gate, NY Sears Holdings Corp.
Loss Prevention Mgr Sears San Antonio, TX Sears Holdings Corp.
Loss Prevention Mgr Sears Orlando, FL Sears Holdings Corp.
Area Mgr-AP All Facilities Ochelata, OK Walmart
Area Mgr-AP All Facilities Hope Mills, NC Walmart
Loss Prevention Mgr III AAFES Charleston, SC AAFES
Loss Prevention Mgr III AAFES Patrick, FL AAFES
Regional LP Mgr Limited Brands Dorval, QC Limited Brands
District Mgr, AP Polo Ralph Lauren New York, NY Polo Ralph Lauren

None to report.

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The Secret to Successful Strategy Execution: The Idea in Practice When a company struggles to execute on a strategy, all too often the first reaction is to redraw the organization chart. Rather than tinker with structure and incentives, organizations should look at the inner workings of the company and pull more effective levers. (It's not one-size-fits-all)

The Power of Idealistic-Realism
An idealistic vision is what motivates all of us. But that is not enough. People also need to know that, as a leader, you are in touch with reality, that you are willing to roll-up your sleeves and engage in the hard work that execution entails. (We all want to work for something noble)

Last week's most popular articles --

Tip For Getting More Organized: Don't How much time do you spend each day getting better organized? Cut it in half. When it comes to investing time, thought and effort into productively organizing oneself, less is more. But not only is less more, it might also be faster, better and cheaper. (Start with your email)

What to Do With Your Hands When Speaking
The most frequently asked question of presentation coaches is "What do I do with my hands?" This article gives some suggestions that you might be most comfortable with. (Irving Berlin had it right)

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When giving references its best not to comment on someone if you haven't worked directly with them.  Passing on third party information can be extremely detrimental to the employer and the job seeker.  If an employer is going to the extent of conducting references and is considering making an investment in an executive than the process warrants direct information that can help both the employer and the job seeker in reaching their decisions.  And as most know third party information is extremely unreliable and can cause both parties to make mistakes.

Just a Thought,
Gus Downing

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