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January 13, 2012 SUBSCRIBE

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The U.S. remains the largest source of phishing sites, accounting for 46.42% of those sites in June 2011. Phishing attacks are efforts by criminals to make an e-mail or web site look like that of legitimate brands to typically try to convince unwitting consumers to click to a phishing site to update their payment account information. Criminals then usually either sell that information to other criminals or use it to conduct fraudulent purchases. (Source

A number of major banks are teaming up with Polytechnic Institute of New York to develop a center that will identify new security threats before they happen. "We realized that just as the fraudsters collaborate with each other, we as an industry must collaborate," said Keith Gordon, Bank of America’s senior vice president of security. Gartner Research data predicts that banks and financial companies will spend up to $1 billion on fraud detection over the next two years alone. (Source

Home Depot to hire 70,000 seasonal workers for the spring season, even with last year. (Source

With yesterday's announcement of Delhaize closing Food Lions - it means almost 5,000 jobs lost in the U.S. Delhaize will close 113 Food Lion stores in Florida, Georgia, Kentucky, North Carolina, Pennsylvania, South Carolina, Tennessee, Virginia and West Virginia. It will close seven Bloom stores in Maryland and Virginia, and convert the remaining 42 Bloom stores to Food Lions. (Source

eBay expects its mobile business to increase 60% this year eBay via mobile devices passed $5 billion last year. eBay projects it will surpass $8 billion in gross merchandise sales worldwide this year, a 60% increase. Meanwhile, eBay expects mobile payment volume worldwide for its PayPal payment service to reach $7 billion this year, a 75% jump from $4 billion in 2011. (Source

Indianapolis Department of Labor and OSHA developing c-store safety plan after shooting last year The Indianapolis Department of Labor and OSHA held what they called a "working meeting" Wednesday to discuss increasing safety measures for convenience store workers after a clerk was shot in the head last October. The goal of the Convenience Store Working Group is to establish and adopt "best practices for promoting worker safety and workplace violence prevention in late night retail stores." The group said they expect to complete a comprehensive plan of action by the end of April 2012. (Source

One in Five Employers Fear Employee Theft More Than Cybercrime Recent research by information management company Iron Mountain reveals that 20 percent of businesses across Europe view the risk of employee theft as the most serious threat to information security. They see the risk as greater to the business than IT failure, cybercrime or natural disaster. (Source

License Plate Databases Aid Authorities In Stopping Crime, Worry Civil Libertarians The technology has raised alarms among civil libertarians, who say it threatens the privacy of drivers. It's also evidence that 21st-century technology may be evolving too quickly for the courts and public opinion to keep up. The U.S. Supreme Court is only now addressing whether investigators can secretly attach a GPS monitoring device to cars without a warrant. (Source

Intelligence analysis company Stratfor, a global security think tank, hacked by Anonymous & lost 90,000 credit card numbers and 5.2M emails in two attacks and they destroyed all of the company's servers. Even though Stratfor planned not to fess up to the breaches so as to protect an ongoing FBI investigation, company founder and CEO George Friedman said in a Wednesday letter to members that he knew the hackers would eventually publicly reveal the attack. And that disclosure would include the fact that Stratfor hadn't encrypted its clients' credit card numbers. Anonymous doesn't consider Stratfor to be up to no good, but that it may have been the recipient of useful information involving secret and shady practices that happened or are ongoing within the intelligence community. (Source



Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in January

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team




Richard C. Hollinger, PhD


Know about an event we should feature here?
Let us know.

Axis Communications Academy 2-day Fundamentals Training
1/31/12 - 2/1/12
Register Here

AXIS M5013 and
AXIS M5014 Network Cameras Webinar
Register Here

Axis Communications Product Overview Webinar
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AXIS Q6035 and Q6035-E Network Cameras Webinar
Register Here


LP Emerging
Technologies Workshop
Jan. 17, 2012
Register Here

101st Annual
Convention & EXPO
Jan. 15 - 18, 2012

NRF 2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2012 Conference

February 16, 2012
LA Convention Center

Asset Protection Leaders Council Meeting - January 31 and February 1, 2012

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA


D&D Daily Canadian Push

The Retail Council of Canada's Safety Group Program hits milestone with a $2.3 million rebate check The RCC's Safety Program has been extremely successful over the last 5 years and has returned to retailers nearly $8 million. In partnership with the Workplace Safety and Insurance Board (WSIB), RCC designed the Safety Group Program to assist retailers in achieving their own health and safety objectives in an effort to reach the goal of zero injuries. If you'd like more information concerning ways to become involved in RCC's 2012 Safety Group Program, contact Matthew Hall, Senior Manager, Member Programs, at 888-373-8245 ext. 319, or via email at

Canada's online business to reach $30.9 billion by 2015.

Early reports show Canadian retailers were flat in holiday sales as consumers focused on their finances rather than the urge to splurge. Canadian retailers did not discount to the degree their U.S. counterparts did and instead operated with reduced inventories to avoid the risk of being left with piles of unsold stock. (Source

Online sales for December were up 22% and transactions up 35% for online retailers for Pulse merchants. For the full season, transactions were up 37%, sales rose 25%, and average tickets declined 9%. Basically mirroring their U.S. counterparts. (Source

Prices may slightly improve in Canada but not by much Much has been written about how everything costs more in Canada by as much as 15% to 20% and while the government has held meetings, reduced some tariffs and says they're working on it the fact is there's not much they can do. With one retail industry futurist, Doug Stephens saying "Unfortunately, prices in general are not going to go down." Some of our commodities are going down a little in price," said Stephens. Clothing costs could also improve slightly in 2012. More competition in Canada's marketplace could also benefit consumers in the year ahead. (Source

Montreal losses 18,000 retail jobs in the final three months of 2011 while Toronto gains 4,000 However both cities lost tens of thousands of jobs mostly in October and November and the jobs picture in the short term is not good. Which brings up a lot of questions about how well all these retailers pushing north will fair in a decreasing job market in Canada's two biggest cities. There's economic concern brewing up north. (Source

Canada's largest grocer Loblaws takes a negative stand on the new whistleblower laws A footnote in plans to beef up enforcement of Canada’s securities laws has caught the attention of the country’s biggest grocer. Loblaw Cos. Ltd. and parent company George Weston Ltd. are urging the Ontario Securities Commission to “tread carefully” before implementing a program that would offer to pay a “bounty” to whistleblowers reporting on suspected misconduct at a company. Offering financial rewards may produce undesirable and even perverse consequences including the proliferation of frivolous claims or the condoning of undesirable conduct by certain employees so that others may blow the whistle,” the grocery chain’s senior vice-president and general counsel Robert A. Balcom wrote in a two-page letter to the OSC. (Source

Canada's $6 billion gift card industry reports about $1 billion is never cashed. Unfortunately for retailers they don't get to count the gift card as income until it is used, so they do face accounting issues. However, companies in the United States are allowed to count unused gift-card money as income once they can reasonably assume the card won't be redeemed. In Canada, thanks to legislation, giftcard expiration is banned for individual retailers. That doesn't do anything for the consumer who has lost the little piece of plastic. In the U.S., unlike Canada, gift cards can expire after five years. (Source

Target is building it's third distribution center in Canada in Calgary. This 1.3 million sq. ft. Dc sitting on 80 acres will be managed entirely by an outside logistics company, Eleven Points Logistics. They will manage all recruitment and hiring and will communicate those needs and plans with local communities in the coming months, says a Target spokesperson. (Source

Quebec's largest drug store chain and major shareholder of Rite Aid, Jean Coutu sees a healthy 3rd Quarter With 400 stores in Quebec and in New Brunswick and the Ottawa are they posted a 2.8% increase in sales and are preparing for the increased American competition. The latest period included a $17.5-million gain on the sale of Rite Aid shares. Coutu has written off the value of its Rite Aid investment, centre the point of its unsuccessful U.S. expansion, though the shares it still holds are worth about $280 million in the market. It now reports for the Canadian business only. (Source

Canadian Food Inspection Agency has laid 60 criminal charges against Brampton-based Maple Lodge Farms, Canada’s largest independent chicken processor, alleging violations of federal animal health regulations. Having been fined over the years for inhumane transportation of chickens, to the tune of thousands found dead after being transported due to excessive cold the CFIA now throws criminal charges at Maple Lodge Farms. (Source

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Home Depot, Sears, Kmart, and Kohl's Hit By Identity Theft Ring 7 suspects used the stolen identities of over 180 people with active store credit accounts at Home Depot, Sears, Kmart, Kohl’s, and other retail stores. The ring leader would obtain stolen identities including names and social security numbers of legitimate account holders and then purportedly called the customer service numbers at the retail stores to confirm that the victims had credit accounts and to determine the available credit limit. Then with fake driver's licenses send in his runners who would charge merchandise and gift cards. Then go to other stores and return the goods. (Source

Suspected statewide retail theft crew "The Barbie Bandits" cleans out Columbia Center, $70,000 In mid December Kennewick, WA, police responded to a theft call at Toys R Us and arrested one of two suspects and found 200 items of stolen merchandise valued at $4,000 in their vehicle. From this, it was learned that nine other stores in and around the Columbia Center Mall had also been struck by the thieves, including Burlington Coat Factory, Abercrombie & Fitch, Claire’s Boutique, Victoria Secret, Bath and Body, Children’s Place, American Eagle, Hollister, and Aeropostale. Subsequent investigation revealed the identities of two other suspects, 28-yr-old Tera A. Quarles (Marmolejo) and 26-yr-old Maria S. Zarate. Both of these females are from Moses Lake, as well. On Tuesday 1/10/12, Kennewick Police Detectives, together with the U.S. Marshals Service and Moses Lake Police, executed search warrants at the residences of the remaining two suspects in Moses Lake. They were taken into custody and more evidence was seized at their homes valued in excess of $50,000 to $70,000. There was property left at the residence that investigators could not prove was stolen that was valued at three times of what was seized. It is believed that this organized retail theft ring may have connections to Spokane, Tacoma, and Seattle. All three suspects have been charged by the Benton County Prosecutor’s Office with felony Organized Retail Theft. (Source

Serial shoplifting husband wife team caught at Wal-Mart in East Peoria, IL, Nicole Clark and her husband had traveled to Walmarts "all over Illinois" to ply their practiced skills at retail theft of thousands of dollars of items — including video games, DVDs and computer software — that they could conceal in a purse or bookbag, according to her statement recorded in an affidavit filed by the Tazewell County State’s Attorney’s Office. Nicole Clark said they had stolen thousands of dollars worth of Walmart ware throughout the state and reaped the profits from their black-market sales through a friend of her husband. (Source

Three NY brothers-four others charged in million dollar identity theft ring Three brothers from Seaford were arrested today as part of a seven-member identity theft ring that stole more than 180 people’s store credit accounts to obtain more than $1 million in merchandise, gift cards and store credits. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


Job Opening




Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue

Corp LPM of Analytics & Exception Reporting



Downing & Downing

Director of Loss Prevention



Downing & Downing

National Account Sales Mgr


Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing


Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




District LP Mgr Big Lots St Louis, MO Big Lots

Regional LP Mgr

Bed Bath & Beyond Westbury, NY Bed Bath & Beyond

Regional LP Mgr

Bed Bath & Beyond Elmsford, NY Bed Bath & Beyond
Loss Prevention Mgr Kmart Wilmington, DE Sears Holdings Corp.

Loss Prevention Mgr

Kmart San Diego, CA Sears Holdings Corp.
Dept. Mgr. Store LP and Safety Lowe's Hopkinsville, KY Lowe's
Dept. Mgr. Store LP and Safety Lowe's Turlock, CA Lowe's
Dept. Mgr. Store LP and Safety Lowe's Bedford Heights, OH Lowe's
Store LP and Safety Mgr Lowe's Goose Creek, SC Lowe's
Area Mgr-AP All Facilities Ottawa, KS Walmart
Area Mgr-AP All Facilities Casa Grande, AZ Walmart
Area Mgr-AP All Facilities Casa Grande, AZ Walmart
Area Mgr-AP All Facilities Arcadia, FL Walmart
Area Mgr-AP All Facilities Alachua, FL Walmart
Area Mgr-AP All Facilities Porterville, CA Walmart

None to report.

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Tip For Getting More Organized: Don't How much time do you spend each day getting better organized? Cut it in half. When it comes to investing time, thought and effort into productively organizing oneself, less is more. But not only is less more, it might also be faster, better and cheaper. (Start with your email)

Managing Yourself With Your Smartphone
Tasking employees to keep executive egos in check is no longer practical or politically correct, but the need for such personal prompting and reminders undeniably remains. Why not have your Smartphone do it? (There's an app for that)

Good Culture is In, Inflated Salaries Are Out You see it everyday. Employees at all levels are stepping away from positions that will pay them the highest salary, and moving into ones that provide them a better quality of life.   ("I can't get no satisfaction"--with money)

Be the Beatles, Not a Flock of Seagulls
Two bands, both heralding from Liverpool. Each with a unique look, hip contemporary sound, and significant initial success. So why did a Flock of Seagulls crash soon after their initial hit while the Beatles' career has spanned nearly 50 years? (Leadership lessons from the Fab Four)

Share Your Thoughts                  Sponsor this Section of the Daily


The importance of staying focused and positive in your job search can’t be over emphasized.  Even when you’re networking keep it positive and never network without asking for another contact name at the companies you’re looking at.  Operators, Human Resource executives, other Loss Prevention executives, anyone that is in a management position with the companies you’re interested in joining.  We'd also suggest visiting some stores and trying to meet the Loss Prevention team and finding out more about their LP efforts, structure, management individuals, and just plain getting to know that companies LP culture and never leave without leaving a copy of your resume.  Every successful marketing campaign has a grass roots methodology and getting into some stores is just that.  If done correctly I assure you the multi unit LP executives will find out who you are and respect you for doing it.

Just a Thought,
Gus Downing

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