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January 12, 2012 SUBSCRIBE

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Dr. Stephen Hoptay was named Vice President of Loss Prevention for Wakefern Food Corporation. Congratulations Stephen!

RILA names Kirt Johnson as VP of Tax Policy. Gearing up for a fight over tax reform and online sales tax collection. Johnson has nearly 30 years of experience in dealing with Capital Hill and tax policy, serving as chief of staff for former Rep. Phil Crane (R-Ill.) and most recently Rep. Sean Duffy (R-Wis.). Johnson also worked in the private sector, directing PricewaterhouseCoopers's federal tax policy group and founding KCJ Consulting in 2002. (source

Signet Jewelers' holiday sales sparkle, up 7.8 percent for November-December 2011 Holiday sales at Signet Jewelers Ltd., the world's largest specialty-jewelry retailer, rose .8 percent in the last nine weeks of 2011. Sales at other U.S. stores open at least a year, including Kay Jeweler and Jared the Galleria of Jewelry, grew 9.2 percent. (source

Delhaize Group to close 164 grocery stores in U.S. and Europe It plans to shutter 113 Food Lion stores and eliminate the Bloom banner as part of a broader reorganization. (Source

Target to launch Apple mini stores. Target announced today that 25 Apple mini stores will be launched in 2012. The small store-within –a store concept will feature Apple items as well as Macintosh computers. Best Buy was the first to launch the new Apple concept. (source

Mobile shopping doubles over December 2011 Holiday - reports IBM Benchmark survey Mobile Devices Including the iPad and iPhone Help Drive Strong Online. (Source

Retail bankruptcy's hit 18 retail chains in 2011 compared to 19 in 2010 Both 2010 and 2011 compare favorably to 2009, when the financial meltdown had its strongest impact, forcing 32 retailers into bankruptcy court. Here is a complete list of 2011's bankruptcies, followed by their filing dates: (Source

Anchor Blue 1/11
Orchard Brands 1/19
Rugged Bear 1/25
Ultimate Electronics 1/26
Borders Group 2/16
Robb & Stucky Ltd. 2/18
No Fear Retail Stores 2/24
Harry & David Holdings 3/28
Susie's Deals 4/1
Metropark USA 5/2
Blockbuster Canada 5/25 (had been placed in receivership on 5/3)
Signature Styles 6/6
Piere Deux 6/24
Deb Shops 6/26
Nebraska Book Co. 6/27
Pure Beauty Salons & Boutiques 10/4
Syms/Filene's Basement 11/2
Linder's Furniture 11/2
RoomStore 12/12

Hhgregg Q3 reports same store sales up 3.9% with total sales up 26.9%
Supervalu Q3 same store sales down 2.9% and reported a net loss of $750 million

South Bend Police raid a neighborhood mart. Two Thousand counterfeit items were recovered from the Howard Street Food Mart, local residents say, ‘you could buy anything there, except food’. Nike, Gucci, and UGG products believed to be counterfeit or stolen may be from Chicago. (source

Wal-Mart armored car hit gets three busted and a fourth on the run. Hall County, Ga., Wal-Mart store had a armored car robbery yesterday afternoon in the parking lot where several masked robbers snatched the money bag from the courier and jumped in their getaway car. Police gave chase and after the car ran into a ditch they chased them down and apprehended three suspects. A fourth female suspect got away. (Source

Heavily armed men storm and rob Houston Wal-Mart store and get away Investigators were searching Wednesday for a pair of heavily armed men who stormed a Walmart and held up employees Tuesday night. Deputies said two men wearing masks walked in with long guns and went straight to the office where the cash was about to be put into a safe. At least seven witnesses stayed on the phone with 911 operators during the heist, describing the suspects’ every move. The callers told authorities that the suspects rolled the money out in a cart and put it into the trunk of what appeared to be a white Ford Taurus, possibly a 1995-1996 model. The suspects got away. (Source

Stop & Shop Loss Prevention officer in Boston area is stabbed twice by shoplifter who later turns himself in The shoplifter stabbed the loss prevention officer outside a Stop and Shop last Friday after being confronted about a backpack full of groceries he had not paid for. The man shoved the worker, then pulled a knife and stabbed him several times. He was taken to a hospital but is expected to recover. The Police suspected who it was from the description and surveillance footage and after posting the picture the robber turned himself in and now faces life in prison. (Source

Maybe not the best plan, but an ATM repairman steals $200,000. Samuel Kioskli didn’t think customers would notice the counterfeit bills he used to replace the cash with at the ATM’s he was servicing in San Francisco. (source



Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in January

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team




Richard C. Hollinger, PhD


Know about an event we should feature here?
Let us know.

Axis Communications Academy 2-day Fundamentals Training
1/31/12 - 2/1/12
Register Here

AXIS M5013 and
AXIS M5014 Network Cameras Webinar
Register Here

Axis Communications Product Overview Webinar
Register Here

AXIS Q6035 and Q6035-E Network Cameras Webinar
Register Here


LP Emerging
Technologies Workshop
Jan. 17, 2012
Register Here

101st Annual
Convention & EXPO
Jan. 15 - 18, 2012

NRF 2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2012 Conference

February 16, 2012
LA Convention Center

Operational Audit 2-Day Forum –
January 11-12, 2012
Atlanta, GA

Asset Protection Leaders Council Meeting - January 31 and February 1, 2012

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA


Man gets 6 1/2 years in prison in sale of $1 million in stolen items on Web Ahmet Keskes, 40, sold more than 79,000 items over the Web for $4.6 million between spring 2006 and September 2009, prosecutors said. The merchandise, including toys, toothbrushes, skin care products and artwork, came from retailers including Bath and Body Works, Hobby Lobby, Toys R Us and Victoria’s Secret. Although sold for almost $5 million, the items were valued at around $1 million, prosecutors said. Keskes knew he was buying stolen goods and in some cases gave organized retail theft crews directions on what to steal, according to trial evidence. He used a Streamwood warehouse to hold the merchandise and sold through his own Web site,, and other online retailers, prosecutors said. (Source

Major identity theft ring busted in Central Florida
. A hundreds of stolen driver licenses, 1000 stolen credit cards, 8 inch stack of gift cards and a house full of designer products have been recovered in Apopka, Florida. The two suspects arrested have over 50 previous arrests. (source

Suspects in a $2 million identity-theft ring that involves more than 100 people began appearing in federal courtrooms The suspects allegedly passed counterfeit checks at retail businesses in several states, including Minnesota, Wisconsin, the Dakotas, Iowa and Illinois. Later, they'd return the merchandise for cash and divvy up the money, according to court documents. The scheme, which dates to 2006, involved low-tech methods of stealing driver's licenses and checkbooks, and high-tech means of producing counterfeit checks. Dozens of victims' accounts were pilfered in the scheme, which reached across at least 14 states, sources close to the investigation said. Charges also are expected against bank employees, as well as against employees of businesses affected by the scam. Investigators working on a number of the individual identity-theft cases came to recognize that a larger scheme was in play, as the pattern of counterfeit checks being passed at Walmarts and other retailers continued. (Source

Two accused of $30,000 check scheme against Target stores. Two Arizona men passed 27 fraudulent checks to purchase Visa gift cards. The two were apprehended by the Asset Protection staff, after recognizing them from an internal fraud bulletin. (source

Three Men in Boise, Idaho are in jail on felony charges following shoplifting scheme. Employees witnessed one of the men conduct a price tag switch and return, obtaining a gift card. Upon police investigation, evidence was found to link all three men to similar schemes at at least three separate stores in Boise. Over the last few days, the suspects have obtained at least $700 in gift cards. (Source KIVI-TV)

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Vector Security® and Spacenet® Announce
Strategic Relationship

Leveraging the strengths and expertise of both companies to meet national account and commercial business customers’ future security needs, compliance and business communications requirements.

Pittsburgh, PA (January 11, 2011): Vector Security, Inc. announces a strategic marketing relationship with Spacenet, Inc. to make managed network services available to Vector Security’s national accounts and commercial customers, and introduce Spacenet’s customers to the wide array of interactive security products and services available from Vector Security. This arrangement will support various loss prevention, life safety and asset preservation applications from Vector Security, with a primary focus on broadband video monitoring.

The arrangement allows Vector Security and Spacenet to focus on delivering their combined core competencies in an optimized way − today. Vector Security will gain years of knowledge and experience from a proven provider, rather than develop these capabilities in-house over time. According to Michael Grady, Executive Vice President of Vector Security, "Bandwidth has become a major commodity in sustaining the increased level of data retailers commonly use to make key business decisions." Grady also remarks that, "Retailers are also required to address increasing levels of customer data security, and may be limited by gaps in connectivity assets in specific geographic markets."

The Vector Security/Spacenet solution creates one point of accountability for retailers and provides proactive monitoring and support through VPNs, compliance services and secured hosting. Additionally, the services may also provide other desirable IT-based services such as VoIP, Wi-Fi, multicast and merchant connectivity. "Retailers have been facing increased network problems related to capacity and reliability," cites Grady. "They’ve added more applications to collect an increasing amount of customer and insight data to help manage their razor-thin margins and remain profitable. At the same time, network security and PCI compliance demands have begun to overstretch their existing IT infrastructure. Many current collection and transmission platforms are simply nearing obsolescence or outright extinction."

Brad Wise, Senior Vice President of Spacenet, said, "We are very pleased with our relationship with Vector Security. Spacenet’s Managed Network Services will be able to offer a significant value to their customer base. Our unique, agnostic approach and expertise in delivering scalable, tailored managed network services will give retailers the opportunity to have the network infrastructure they require with the bandwidth they need. Spacenet will also make their services available to manage a variety of traffic types and applications, including support for PCI compliance, on-site management support, Internet access, POS and video security, among many others."

Looking towards the fast moving pace of the loss prevention industry, Grady also believes that the Spacenet relationship will position Vector Security to serve customers’ future needs and added, "As an LP services vendor who strives to create innovative new solutions for our customers, we foresee a fast-developing connection between the networked management of various LP technologies, including alarm monitoring, video surveillance services, access control and electronic article surveillance. Today that needs to include a movement towards Physical Security Information Management (PSIM). In order to support this newest form of LP data integration, networks need to be developed in ways to embrace these benefits, not restrict or prohibit them."

Grady also has a strong concern for the future of POTS lines, which traditionally have been the method of signal transmission for most commercial security systems. "The fact that, even today, most alarm systems are still being monitored by standard POTS lines placed a higher value on managed networks. And while these trends are more representative of consumer usage, the writing is on the wall for retailers who currently use POTS lines for alarm monitoring. If you’re not already planning for the future, we strongly suggest that you put together a migration plan, and we can help you accomplish that."


David Merrick
Vector Security, Inc.
PH: (800) 22-6565 - ext. 3144

Brad Wise
Spacenet Inc.
PH: (703) 896-4914


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Today's Daily Job Postings from the Net - Appearing Today Only

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Dr. Stephen Hoptay was named Vice President of Loss Prevention for Wakefern Food Corp.

Post Your New Job or Promotion! Click Here


How Leaders' Communication Styles Impact the Delivery of Results When you think about the best way to communicate with your team, ask yourself, "To do what?" In order to communicate effectively with team members unite them around your vision, analyze the purpose, constraints and potential solutions related to your team. (Think about a concert hall)

What to Do With Your Hands When Speaking
The most frequently asked question of presentation coaches is "What do I do with my hands?" This article gives some suggestions that you might be most comfortable with. (Irving Berlin had it right)

Don't Think Different, Think About Different Things When you need to solve a problem in a new way, you have two options. One is pure research and development. The other requires finding knowledge that offers a novel solution.   (It's all about memory)

The Fastest Way to Kill Corporate Culture
Allowing gossip in the workplace is like encouraging your employees to swim with sharks. Real leaders don't participate in gossip, and likewise they don't tolerate gossip from others. (What goes on around your water cooler)


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Selecting the companies you want to work for is harder than you think. It may not be the obvious list when you take into consideration geography, organizational structure, and success of the retailer, growth plans and growth opportunities for your own career. Do some research on each company and open your mind to the small companies. They have just as many opportunities as the rest. They're harder to get in and communicate with, but if it's done right, you may be surprised. One executive years ago sent a letter to a company president who didn't have an LP program and made some bold commitments. He went on to build a very successful LP program there. Be aggressive!

Just a Thought,
Gus Downing

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