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January 9, 2012 SUBSCRIBE

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Barnes & Noble promotes their 5 Regional Loss Prevention Managers to Director level positions. An effort Jeff Fulmer, VP of LP and Sara Mays, Dir of LP, had been working on for some time. This elevates their positions in the company considerably and reflects the high performance of their entire team and the value added contributions they make. Congratulations to to each and every one of them for raising the bar and adding more Director level positions to the industry.

Dana Giannotti was promoted to Regional Loss Prevention Director for Barnes and Noble.
Bob Jensen was promoted to Regional Loss Prevention Director for Barnes and Noble.
Michelle Jones
was promoted to Regional Loss Prevention Director for Barnes and Noble.
Hector Leal was promoted to Regional Loss Prevention Director for Barnes and Noble.
David Thompson was promoted to Regional Loss Prevention Director for Barnes and Noble.

Bloomingdales creates a new Loss Prevention Group Manager level. Chad McIntosh, the VP of LP for Bloomingdales has just about completed building and staffing their new Loss Prevention organization and created a new level between the Regional Director level and the single unit Loss Prevention manager's position, the Group Loss Prevention Manager. Just last week naming their new Director of Loss Prevention, Fred Becker, Chad has spent the last year staffing a number of key positions and redesigning the structure to increase the deliverables and to offer more career advancement opportunities for his team members.

A pair of pharmacy robberies 30 miles apart on Long Island that resulted in six deaths has Long Island pharmacists twitchy about just going to work. Pharmacies throughout the country have been shaken by a rash of bold robberies by gun-wielding criminals hunting for narcotic painkillers, anti-anxiety drugs and other controlled medications, either to quench their own addictions or to sell. The Long Island killings have sharply elevated tensions — some pharmacies now display signs making it clear that they do not carry oxycodone — and set off a scramble for better security, since in the past, injuries of any sort had been rare with these types of crimes. "I didn’t know when I got my pharmacist’s license I’d put my life on the line like a cop or a soldier," said Howard Jacobson, who owns two Long Island pharmacies. A number of Long Island pharmacies have recently stopped stocking drugs like OxyContin, a principal target of thieves. (Source

IT Security is one of the only industry's that had virtually no unemployment in 2011. The number of information security analysts employed rose by more than one-third to 51,000 in the fourth quarter of 2011, up from 37,000 in the first quarter according to the U.S. Bureau of Labor Statistics. Until last year, the government did not have an information security analysts occupation category. BLS broadly defines the information security analysts' occupation classification to include individuals who plan, implement, upgrade or monitor security measures for the protection of computer networks and information. The job classification also includes individuals who ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure as well as those who respond to computer security breaches and viruses. (Source

Counterfeit seizures increase 24% in 2011 and hit 24,792 seizures by U.S. Customs and Border Protection (CBP) and U.S. Immigration and Customs Enforcement (ICE) (Source

The mere counterfeit business in collegiate apparel alone has reached $4.3 billion annually. Vendors selling counterfeit goods mixed right in with legitimate vendors at the SEC Championship game in December in Atlanta. They did it at the Rose Bowl, too. And they’ll do it again Monday night at the 2012 Allstate BCS National Championship Game. Last year, more than 60,000 pieces of counterfeit merchandise valued at more than $1 million overall were seized by Collegiate Licensing Company. (Source

62 websites shut down selling counterfeit golf clubs. The U.S. Golf Manufacturers Anti-Counterfeiting Working Group today announced that twelve individuals are believed to have been involved with the operator of the 62 sites. The counterfeit products sold from these URLs include clubs, balls, head covers and bags. In addition to shutting down the websites, the restraining order also froze all PayPal accounts associated with them and transferred existing funds to a holding account until the legal process is complete. In 2011 alone, this Anti-Counterfeiting group seized more than 80,000 counterfeit golf products. (Source

18.3% of all traffic to online retail sites came from a mobile device on Christmas Day, and accounted for 14.4% of all sales that day. (Source

Arizona lawmaker plans on introducing "Flash Robs" bill to make it a felony to use electronic communication to plan or organize crimes. (Source

More than 20 people caused a fight Saturday night inside Macy's store in Eastfield Mall in Springfield, Mass. Saturday night 20 people just started fighting and caused about $300 damage. By the time police arrived the crowd was nowhere to be found. With the Mall of America incident over the holidays and the numerous flash robs and flash mob incidents are we going to see more? (Source

ATM Skimmer arrested after stealing over 970 ATM/debit card numbers with skimming device and covert cameras. A San Diego man will face 20 years in prison for debit card skimming after placing skimming devices and covert cameras a bank in San Diego. A Chase Investigator determined someone had been placing the debit card skimming device on the security door accessing the lobby of the Black Mountain bank and ATM machines. The bank investigator reviewed surveillance videos from the branch and determined the same suspect had installed the skimmer and cameras on five previous weekends. (Source

The British Retail Consortium is warning their government that Chapter 11's will increase in 2012. With over an 11% increase in 2011 and a 25% increase in the Q4 and with the current economic difficulties in Europe and Britain they expect the number to rise this year. (Source

From spunky sidekick to full-fledged superhero internet shopping morphed in 2011. Though traditional physical stores continued to grab most consumer dollars, online sales showed explosive growth, surpassing the expectations of even the most ardent optimist. Online holiday sales totaled $35.3 billion, a 15 percent gain from 2010, according to ComScore. This is going to change the very essence of retailing and offer new shrink challenges for everyone. (Source

Drive-thru bandits target Tim Hortons debit machines in the Toronto, Canada area (known as the GTA) Two suspects were arrested after placing an order at 5 Tim Hortons drive-thru's and cutting the debit terminal cords and driving away. Personal data can’t be obtained from the debit machine itself, but they are often doctored to be adapted for use as skimming device, said Toronto police Det. Ian Nichol. The perpetrators will steal a point-of-sale terminal, open it up and alter the mechanism inside to store the data found in the magnetic strips of debit and credit cards, he said. Then they find retail locations with similar machines and swap out legitimate machines for the altered ones. According to Interac Canada, debit card fraud represents less than one per cent of all transactions, but in 2010, that amounted to $119 million, down from $142.3 million in 2009, said Interac spokeswoman Caroline Hubberstey. She said last year, 205,000 cardholders were reimbursed for fraud-related costs, both purchases and stolen cash. A skimming plan may have been stopped here! (Source

Taxi Driver follows Apple smash and grab robbers and helps police recover $75,000 in merchandise. At 2 am Jan 2 a taxi driver witnessed and followed three robbers hitting an Apple store in Scottsdale, AZ, and during the chase was shot at by the robbers, straight out of Grand Theft Auto. Police apprehended the three this past weekend. (Source

The National Association of Convenience Stores teams with LexisNexis to offer member companies an affordable, user friendly employment screening solution. "Screening for and hiring quality job applicants is critical to our industry, from delivering exceptional customer service to reducing shrink and waste," said NACS Director of Products and Services Doug Spencer. "Convenience and fuels retailers are focused on serving their customers and driving sales, not administrative details like background checks. That's why we're here — to lend expertise around employee-related risk and screening strategies," said Joe Metro, director of retail screening for LexisNexis. (Source

In case you missed it last week's most popular news article --

Prosecutor: No charges for Kroger employee who fatally shot suspected robber The Marion County Prosecutor’s Office has determined the Kroger employee who fatally shot another man suspected of trying to rob the store will not be charged. On Dec. 26th a robber attempted to rob a Kroger store in Indianapolis and was fatally shot by a Kroger employee. "Under Indiana law, MCPO believes that the shooting was justified to prevent the commission of a forcible felony (robbery and criminal confinement) and based upon Indiana law pertaining to self-defense and defense of others," stated the prosecutor in the decision. The prosecutor’s office said at the time of the attempted robbery, Atkinson had an outstanding warrant. In that case, Atkinson was charged with robbery, as well as multiple counts of criminal confinement. (Source



Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in January

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team




Richard C. Hollinger, PhD


Know about an event we should feature here?
Let us know.

Axis Communications Academy 2-day Fundamentals Training
1/31/12 - 2/1/12
Register Here

AXIS M5013 and
AXIS M5014 Network Cameras Webinar
Register Here

Axis Communications Product Overview Webinar
Register Here

AXIS Q6035 and Q6035-E Network Cameras Webinar
Register Here


LP Emerging
Technologies Workshop
Jan. 17, 2012
Register Here

101st Annual
Convention & EXPO
Jan. 15 - 18, 2012

NRF 2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2012 Conference

February 16, 2012
LA Convention Center

Operational Audit 2-Day Forum –
January 11-12, 2012
Atlanta, GA

Asset Protection Leaders Council Meeting - January 31 and February 1, 2012

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA


Shoppers help bust $500,000 ORC ring hitting Home Depot stores in Oregon Customers witnessed two men wheeling a shopping cart full of merchandise out of a fire exit door and were alert enough to record the the license plates of the vehicle that was actually pulling a utility trailer full of merchandise. Once stopped police learned the three suspects may have been involved in dozens of similar thefts taking $484,441 worth of merchandise from numerous Home Depot stores. The arrest helped close at least 15 stolen merchandise cases. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


Job Opening




Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue

Corp LPM of Analytics & Exception Reporting



Downing & Downing

Director of Loss Prevention



Downing & Downing

National Account Sales Mgr


Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing


Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr Macy's Westland, MI Macy's
Mgr, Central LP Administration Macy's New York, NY Macy's

Store LP and Safety Mgr

Lowe's Livermore, CA Lowe's

Loss Prevention Mgr

Sears Odessa, TX Sears Holdings Corp.
Loss Prevention Mgr Sears San Antonio, TX Sears Holdings Corp.

Loss Prevention Mgr

Sears Columbia, MD Sears Holdings Corp.

Loss Prevention Mgr

Sears Florence, SC Sears Holdings Corp.
Loss Prevention Mgr III AAFES Waco, TX AAFES
Regional LP Mgr Tractor Supply Co. Brentwood, TN Tractor Supply Co.
WW Logistics LP Mgr Apple Cupertino, CA Apple

The 2011 Thought Challenge was a great success, with 20 entries, all of which were absolutely well written and thought-provoking.
Being the first year for this column, we were thrilled that the executives took the time out of their busy schedules to write their articles and submit them to be published in the Daily. Certainly the time investment is one thing, but to have the courage to step up and have their thoughts and opinions published for the entire industry to see is another. That, in and of itself, shows a leadership quality and a willingness to take a risk and be heard. It is those types of executives that make a difference to the industry.

We'd like to thank each individual that participated in the 2011 Thought Challenge. We would also like to express our sincere appreciation to Art Silva, VP of Operations, North America, who helped us every step of the way and offered his advice and direction on this new column and industry program. Additionally we'd like to thank the Awards committee, who took their personal time during the busy holiday season to review each Thought Challenge and determine which three they felt were the most challenging. Because each one was very well written, it was a very difficult process for the Awards committee to make a decision. The voting reflected a wide range of opinions and, once again, Art Silva jumped in to help and evaluated the voting and determined the Top three.

 2011 First Place Winner - Pedro Ramos,
Vice President Sales, Agilence, Inc.

Second place winner announced tomorrow!

Are things really that bad?

Submitted by Pedro Ramos
Vice President Sales, Agilence, Inc.

September 1, 2011

If we look around us, listen to or read news on the internet (notice that I've excluded newspapers?) or simply talk to family and friends, we are left with a certain sense of impending doom.  Although I don't want to minimize the pain of those living in areas of our country with double digit unemployment, I must ask:  Are things really that bad?  Let's step back from the immediate and constant barrage of information that fills our lives and look back at history to try to gain some sense of perspective. 

History shows that there are many "bumps" in the road; World war, recessions, depressions, geopolitical wrangling for oil, etc.  What history also tells us is that over the long term, things do get better.  Just compare the lifestyle of a middle-class family 50 years ago to that of a similar family today and you'll see that overall we are living better.  We may not think so because we are a "right now" generation, addicted to live stock tickers and scrolling news feeds.  We live in the moment and don't take the time to stop and evaluate our position.  Today's generation does not look to the past for wisdom, but rather looks only at themselves and only at "right now."  Just look at medicine as an example:  Not too long ago, coronary disease would have meant a death sentence.  Today, it's a treatable condition.  What history demonstrates the best is this:  Those who are driving change and those who are open and prepared for change are the most successful. 

Education and adaptability continues to be a common thread throughout history.  Those who are educated and adaptable do well.  And, more than at any time in our history, change is constant and quick.  New technologies continue to appear on a daily basis and are changing our world at an increasingly rapid rate.  The companies behind these technologies are the new winners and they are driving a new breed of employees, be it professional managers or cutting-edge developers. In fact, it's these companies that are creating jobs and the competition to attract the best and the brightest that have driven up the salaries to unprecedented levels. This changing, evolving technology landscape will be a source of high-paying, stable employment for generations to come, one only need to prepare.

As far as the retail world is concerned, one basic statistic will drive that growth:  The world population is estimated to grow from today's near 7 billion to 9 billion people by 2050.  That means more shirts, more shoes, more food, more cars, more housing and more technology customers.  This basic figure indicates one thing:  The retail economy will grow by sheer demand.   The question is how do we prepare for this future?  The answer is education and training for this fast moving world. 

The one overwhelming reality is that our newer technologies are disrupting our economy at a faster rate than any other prior technologies did.  Additionally, the demand for food and energy will continue to be a concern, but also a source of new innovation and new employment opportunities.  Finally, as the world becomes more affluent, the service industries will continue to grow as will the demands for premium products.

As LP professionals, we must ask ourselves a few questions:

  1. Do I have an understanding of how technology will drive change in my business/occupation?

  2. Do I have the education to understand and take advantage of the opportunities these changes will create?

  3. Do I have training that prepares me for managing in a diverse and technical environment?

  4. Do I want to remain in the current field or educate myself and be ready to take advantage of new emerging opportunities regardless of the field?

One thing is for certain; with a little perspective things are not that bad.   Remember that life is not a sprint, but a marathon.  Be prepared, continue to educate yourself, focus on your goals, and ignore the daily barrage of distractions.

The 2012 Thought Challenge

We're also thrilled to announce the kick off of our 2012 Thought Challenge column as well and invite any and all executives, both retail executives and solution providers as well to write their Thought Challenge for the industry and make a difference. With the retail climate being what it is and the massive changes going on in our industry from a technology stand point this is a great opportunity to add value to the industry and be heard, as you never know what impact you could have and what executive you could help because there is nothing as strong as the power of the pen!

Write Your Thought Challenge and Make a difference in Your Industry



Dana Giannotti
was promoted to Regional Loss Prevention Director for Barnes and Noble.
Bob Jensen was promoted to Regional Loss Prevention Director for Barnes and Noble.
Michelle Jones
was promoted to Regional Loss Prevention Director for Barnes and Noble.
Hector Leal was promoted to Regional Loss Prevention Director for Barnes and Noble.
David Thompson was promoted to Regional Loss Prevention Director for Barnes and Noble.
Chris De Tray, CFE, CFI was named
Regional Director of Loss Prevention for Weis Markets.

Post Your New Job or Promotion! Click Here


A 7-Step Process to Achieving Your Goals Whenever you make a goal, the largest challenge lies in how to actually achieve it. This article has seven steps everyone should take when they have a goal for the day, week, month, quarter, or year. It's hard work to live up to your resolutions. Get serious about making time for that work, and 2012 can be the year you achieve your most clearly defined goals. (Everyone does #3)

This Year, Resolve to do Less Multitasking
Plenty of people believe that doing several things at once makes them more productive. In fact, the opposite is true. A famous experiment at Stanford in 2009 found that multitaskers are more easily distracted and less efficient at what they're trying to do. (Stop doing "with my left hand" tasks)


Last week's most popular articles --

9 Surefire Ways to Destroy Employee Morale There's more to being a boss than just telling people what to do. It's about building a rapport and fostering a real relationship with your employees, so that you trust each other and can get things done. Unfortunately, many managers don't care about doing that. Here are nine ways to completely ruin employee morale. (Remember the Golden Rule)

5 Ways Leaders Must Get Their Hands Dirty in 2012
The future of American enterprise is heavily dependent upon the mindset, motivation and desire of its leaders. Your commitment to get your "hands dirty" is inextricably linked to the increased performance of workplace leadership. (You might be surprised by #4)

Share Your Thoughts                  Sponsor this Section of the Daily


Fun in 2012
How much "fun" is on your list of New Year’s resolutions? Quit smoking, lose weight, get out of debt, get better organized, and be a better spouse, parent, and friend are all common and meaningful resolutions. One can argue that your life will be better and you will have more "fun" if you accomplish any of these goals, but why not add one or two specific "fun" things to your list - with deadlines for completion? What’s on your bucket list? Pick something and resolve to knock it off by July 1st. Then pick another and resolve to knock it off during the last half of the year. Resolutions don’t have to be hard or expensive to accomplish. Fulfilling a "fun" resolution can be fun and fulfilling itself.

John Velke
VP Loss Prevention & Safety
Total Wine & More

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