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January 4, 2012 SUBSCRIBE

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Target faces new NLRB charges after in successfully fighting the unions last year in NY. The National Labor Relations Board added to charges that retail giant Target violated the law in the run-up to a failed unionization vote at its Valley Stream, L.I., location last year, alleging that supervisors interrogated workers about their support for the campaign and threatened to close the store if the union came in and organized a strike. Other new unfair-labor-practice charges pertain to an employee handbook that was revised in 2009 and contains policies prohibiting employees from sharing confidential company information with each other. (Source

Hackers at the Chaos Communication Congress in Berlin upset with internet censorship are planning their own satellites. The tech world is up in arms about proposed legislation (SOPA) that many feel would threaten online freedom. And they've developed a plan for a "Hackerspace Global Grid," that gives them their own network. And we think we have problems now! (Source

Dollar General plans to open 625 stores this year and create 6,000 new jobs. This probably translates into new LP jobs as well. (Source

Consumers spent $35.27 billion with web retailers from Nov. 1 through Dec. 26 up 15.3% over last year. Holiday sales last year increased 12% from 2009, according to comScore. That's 27% in two years. The momentum is incredible and the bricks and mortars will start looking more like their web sites as time goes on. (Source

KIOSK Information Systems (KIOSK) announces the launch of StoreBOT StoreBOT, created in conjunction with a world leading specialty retailer, is an automated retail platform providing secure self-service delivery of multiple product categories (games, electronics, perfume, and health/beauty items). The automated center provides retailers with a sales & delivery mechanism to resolve notoriously high shrink rates associated with small, but expensive items. (Source

New cargo security council being formed in the mid-Atlantic region to combat cargo theft. The Virginia Carolinas Cargo Security Council will be modeled after a handful of other cargo security organizations in other parts of the country. The council's main missions will be to connect the industry with local and state law enforcement and to facilitate information sharing among different players in the supply chain, from manufacturers to distributors, trucking companies and warehouses. With 8 councils around the country and this new one the industry is trying to develop a nationwide information sharing system that ties together the industry and police. The Virginia Carolinas Cargo Security Council will hold its inaugural meeting in Greensboro, N.C., on Feb. 8. Subsequent meetings will be held in South Carolina and Virginia in March and April. For more information, visit the council's website. (Source

Truck-stop heist of a truckload of Canadian-bound 5,200 Blackberry Playbook tablets ($1.7M) in Indiana done in 13 minutes were pro's. "Looking at the video, they were well-orchestrated. This wasn't a one-time shot," said Mike Milbourn, an officer with the Chesterfield Police Department. At least five people and three vehicles were involved in the elaborate caper, Milbourn said. Milbourn said FBI investigators have told him that the stolen electronic devices could be bound for Florida and shipped overseas. (Source

Wal-Mart in Modesto, Calif., evacuated after shots fired; no one hurt A Wal-Mart store was evacuated in Modesto, Calif., Monday night after shots were fired in the parking lot and a man believed to be the shooter ran into the store. Although there were reports of multiple gunshots at 4:50 pm, police said no one had been hit. At least one vehicle in the parking lot had been struck by several bullets. No arrests were made, although several people were detained and the investigation is ongoing. (Source

Prosecutor: No charges for Kroger employee who fatally shot suspected robber The Marion County Prosecutor’s Office has determined the Kroger employee who fatally shot another man suspected of trying to rob the store will not be charged. On Dec. 26th a robber attempted to rob a Kroger store in Indianapolis and was fatally shot by a Kroger employee. "Under Indiana law, MCPO believes that the shooting was justified to prevent the commission of a forcible felony (robbery and criminal confinement) and based upon Indiana law pertaining to self-defense and defense of others," stated the prosecutor in the decision. The prosecutor’s office said at the time of the attempted robbery, Atkinson had an outstanding warrant. In that case, Atkinson was charged with robbery, as well as multiple counts of criminal confinement. (Source

Another syringe was found in clothing from the same Wal-Mart store in Georgia making it the 15th case since November. Sheriff's officials in Bartow County. North of Atlanta, say they're investigating what appeared to be a broken piece of a syringe with the needle intact. The Daily Tribune News reports ( that it was found in a pair of brown slippers purchased from the store in December. (Source

The UK's 11 Best Buy stores and website will be closing their doors on Jan 15th less than 2 years after opening them.

Same store sales up 5.3% last week according to the International Council of Shopping Centers and Goldman Sachs Weekly Chain Store Sales Index. Which estimates sales for 24 major stores like Target and Costco. (Source Associated Press)

Operational Audit 2-Day Forum – January 11-12, 2012 in Atlanta, GA – REGISTER TODAY

Attend the RILA Operational Audit Meeting to hear about efficient audit procedures retailers have implemented company-wide to maximize operational effectiveness, driving results through their audit programs. Meeting attendees include managers and directors of LP and audit who will examine their audit practices and discuss the drivers of their most effective audit programs. Led by Tractor Supply Company and Publix Super Markets, and sponsored by Pricewaterhouse Coopers, this meeting will be an educational event for anyone looking to enhance their auditing procedures, more effectively interpret audit results and enhance audit programs. Store and distribution site visits will be held for meeting attendees to see firsthand leading audit practices.

For more information or to register, contact Liz Benson at




Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in January

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team




Richard C. Hollinger, PhD



Know about an event we should feature here?
Let us know.

101st Annual
Convention & EXPO
Jan. 15 - 18, 2012

2011 ORC Survey

Executive Summary
Full Report 

Effective Crowd Management Guidelines

Education Awareness on Personal Safety
Full Report

Return Fraud Survey
Full Report

Asset Protection Conference

March 11-14, 2012
Hyatt Regency
New Orleans, LA


Watch for our article the day after each event!

Los Angeles Area
ORC Association

3rd Annual
2012 Conference

February 16, 2012
LA Convention Center


eBay Investigators Support Stolen Goods Case Leads to Arrest

eBay Global Asset Protection investigators supported law enforcement inquiry into stolen goods matter resulting in arrest and felony charges for 50 year-old woman. According to the criminal complaint Police were conducting an investigation after several businesses reported retail thefts of jewelry and clothing. Police learned that some of these items were listed on eBay and the suspect told police that between 40 to 50 percent of the items she had listed were stolen. Click here for full article.

For further information on PROACT email inquiries to;

eBay Direct - Click Here  -  (notify - info - questions)


More on the 4 Kroger cashiers ringing up almost $70,000 in fraudulent coupons in Houston. "These employees had been using a coupon override code and were accepting payment from certain customers to do this," Humble Police detective David Scott said. It was Kroger's own loss prevention department that spotted the thefts and did most of the investigation before handing it over to police. "As a company, we take organized retail crime seriously," A Kroger representative wrote in a statement. "The associates involved have been terminated and charged with felony theft. As for the customers who presented the worthless coupons, the investigation is ongoing. Police said they believe there were many people involved and they haven't been able to identify everyone. Police said they believe this same kind of scheme is going on in stores in and around the Houston area. They said more arrests are pending. (Source

ORC Ring of three busted in Tulsa, OK., stealing over $100,000 of merchandise from local stores. Tulsa police Department's Organized Retail Task Force arrested three women and found stolen property at suspect's homes, including a $36,000 ring stolen from a local retailer. Police expect more arrests could come later as a result of this investigation. (Source

Dallas PD bust ORC fencing boss and "large shoplifting theft ring". A new crackdown on organized retail theft in Dallas has netted police their first arrest. But the effort is taking police away from responding to smaller shoplifting cases and that has some retailers upset. Dallas police are on the lookout for so-called "fencing bosses," who send thieves into stores to steal items they can re-sell at a deep discount and high profit for the crime ring. Police have put Salvador Martinez Duarte, also known as "Gabriela," behind bars. He's charged with organized retail theft for allegedly stealing and re-selling more than $13,000 worth of items from stores including Target. Police said Duarte's ring of thieves made off with handbags from DSW Shoe Warehouse and bridesmaid's and party dresses from David's Bridal. (Source

One of Scotland's ORC professionals brags about how Christmas orders kept her busy and how she can remove all types of security tags and get around most security. 'It is getting harder to maintain standards and keep regular customers happy but I can normally get round the system. The knack is to go very early in the morning before all the security guards are on duty and when the sales staff are still setting up. They just don't notice what is going on. On a good day I can get away with around pounds 300 ($465) worth of stuff.' and she goes three times a week. (Source


Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


Job Opening




Director of Asset Protection Saks Fifth Avenue New York, NY Saks Fifth Avenue
Manager, Business Continuity Winn-Dixie Jacksonville, FL Winn-Dixie

Corp LPM of Analytics & Exception Reporting



Downing & Downing

Director of Loss Prevention



Downing & Downing

National Account Sales Mgr


Chicago, IL

Downing & Downing

Asset Protection Manager

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing


Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




District LP Mgr Big Lots Louisville, KY Big Lots
Loss Prevention Mgr Kmart Albertville, AL Sears Holdings Corp.
District LP Mgr Sears Sacramento, CA Sears Holdings Corp.

Store LP and Safety Mgr

Lowe's Concord, CA Lowe's

Store LP and Safety Mgr

Lowe's Boise, ID Lowe's
Loss Prevention Mgr Bloomingdale's Chestnut Hill, MA Bloomingdale's

Asset Protection Mgr

Sam's G1 Rochester, MN Walmart

Asset Protection Mgr

Sam's G1 Apple Valley, MN Walmart
Loss Prevention Mgr Katz Group Canada Ltd. Toronto, Ontario Katz Group Canada Ltd.

None to report.

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5 Ways Leaders Must Get Their Hands Dirty in 2012 The future of American enterprise is heavily dependent upon the mindset, motivation and desire of its leaders. Your commitment to get your "hands dirty" is inextricably linked to the increased performance of workplace leadership. (You might be surprised by #4)

Start the New Year with Progress To get yourself and your team off to a good start for the new year, focus on progress. Research discovered that fostering progress in meaningful work is the most important way to keep people highly engaged at work, even if that progress is a "small win" (Do you know the progress principle?)

The Magic of Leadership Sometimes leadership can involve a little sleight-of-hand. But when should you show off the rabbit you pulled out of the hat, and when should you tell everyone about all the hours of work needed to make it happen?   (Get your top hat ready)

The Characteristics of a Great Leader
Great leaders are often described as having a certain magnetism. But according to new research, that special something could have less to do with charisma than with a tendency to obscure the way they get things done. ("Managerial Mystique")

Share Your Thoughts                  Sponsor this Section of the Daily


Interacting in large networking groups can be very challenging even for the most seasoned of executives. The speed, the number of people, and the amount of information shared can be overwhelming. However, the one basic principal you can rely on is keep it simple, one person at a time and focus on that person both mentally and visually. Slow it down in your head and make sure you communicate clearly and sincerely regardless of the background you have with anyone or any group. Because at the end of the day you're all part of the same industry, the same community, and everyone has the same objective; to help develop and represent the industry as professionals.

Just a Thought,
Gus Downing

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