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January 6, 2011

Loss Prevention & Safety Recruiters Since 1983


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Paul Jones
Head of Global
Asset Protection,
eBay, Inc.

Dan Provost
VP US Retail Store and Distribution Center LP,
Staples, Inc.

LP Program Spotlight
eBay's PROACT Team

Know about an event we should feature here? Let us know.




Women in LP Caucus
Mentor Program
Register Here

February 1, 2011
NRF LP Professional Development Conference Call
2 PM Eastern




International Organization of Black Security Executives
(IOBSE) 2011 Spring Conference

Hosted by Wal-Mart
Embassy Suites
Bentonville, AK
April 14-16, 2011





Americans spent more in the 50 days ($584 billion excluding auto) before Christmas than analysts expected and it was the sharpest annual increase since 2006!  With even some forecasting that the consumer is going to "hang tough and spend more aggressively in 2011."  Which may lead, according to a number of economist, to 2.9 million jobs, up from the 1.1 million jobs last year.  But what about inflation?  (Source Associated Press)

Dots has been sold to Irving Place Capital (IPC), a private equity firm .  Retail and consumer products investments have been IPC's major focus and include such retailers as Aeropostale, New York & Company, The Vitamin Shoppe, Seven for All Mankind, and Stuart Weitzman.  Growth should be on the horizon.  The Loss Prevention program led by Chris Duke, Director of Loss Prevention, has been a strong contributor and produced strong inventory results.

"All in the Family" ORC.  A Charleston, W.Va. couple who used their children to shoplift merchandise from Target stores in West Virginia, Ohio, Kentucky and Indiana and then sold it on an eBay account under the name of Lisa Knotts were sentenced to three months in prison each.  (Source

According to the Identity Theft Resource Center (ITRC), in 2010, there were at least 662 data breaches exposing more than 16 million records. Nearly two-thirds of breaches exposed people's social security numbers, and 26% of breaches involved credit or debit card data. According to the ITRC's analysis, more attacks result from malicious intent than human error. The leading malicious causes of data breaches were hacking attacks (17.1%) and insider theft (15.4%). "Data on the move -- taking information from the workplace unprotected -- was 16.6% and accidental exposure on Web/Internet was 11%," said Linda Foley, founder and chairman of the ITRC. "Both are totally preventable and should be 0%."   (Source

Federal officials say Identity theft is one of the fastest growing crimes in America with 1 in 20 Americans expected to be affected this year.  New account fraud is 39% of all 2009 fraud cases vs. 33% in 2008 and the majority of these cases were opened online. (Source

Sears and Urban Outfitters may be bidding for J Crew as J Crew has until Jan. 15 to solicit higher bids than the current bid from TPG Capital and Leonard Green & Partners.  (Source

Shaw's Supermarket, a division of Supervalu, plans on closing 5 more stores after closing 18 last year and getting out of Connecticut altogether.  (Source

ShopperTrak reports the east coast lost $1 billion in sales from the blizzard last month, but total U.S. retail sales rose 6.5% in the week that ended on Saturday.  (Source

Havertys 4Q reports same store sales up 1.9%
Bebe 2Q reports same store sales were flat

December Sales

Pier 1 Imports December same store sales up 10.3%
Zumiez December same store sales up 9.2%
The Buckle December same store sales up 6.1%
Limited Brands December same store sales up 5%
Ross Stores December same store sales up 4%
Macy's December same store sales up 3.9%
Kohl's December same store sales up 3.9%
JC Penney December same store sales up 3.7%
Walgreens December same store sales up 2.8%
Duckwall-Alco December same store sales up 1.1%
Target December same store sales up 0.9%
Fred's December same store sales up 0.2%
The Bon-Ton Stores December same store sales up 0.1%
Cato December same store sales were "flat"
Urban Outfitters December same store sales were "flat"
Hot Topic December same store sales down 1.7%
Aeropostale December same store sales down 5%
American Eagle December same store sales down 11%

In late December, an unknown number of government officials who are specifically involved in computer crime investigations received a Christmas card from the "Executive Office of the President" that was in fact an attempt by hackers to get them to click on a link which then downloaded the well-known ZueS malware in order to steal sensitive documents.  The White House Office of Management and Budget is instructing federal agencies to now complete thorough assessments of systems gaps and weaknesses by Jan. 28.  And "The agencies must detail whether they have adequate procedures for workers accessing classified materials, how they determine who is given that access, and whether they use psychiatrists or sociologists to measure if employees are happy or grumpy and could pose a security threat."  Interesting project and how applicable is it in the retail community?  (Source Associated Press)

Shoplifting must be the new family bonding activity with numerous reports coming out of Florida of family's doing it together.  (Source

Party City eliminated the Field Loss Prevention Department and gone to a full outsource LP model.

eBay Asset Protection Investigators Assist Homeland Security

eBay Asset Protection Investigators along with a number of retail partners actively worked with law enforcement in a multiyear investigation to arrest several criminals tied to triangle fraud scheme. The law enforcement operation, run out of ICE's Cyber Crimes Center in Washington, D.C., has been investigating the Vietnamese crime ring since Sept. 2009 in an action called Operation eMule, according to the affidavit, which is signed by DHS Special Agent Daniel Schwarz. "The criminal ring makes online purchases from e-commerce merchants using stolen credit card information and then utilizes an elaborate network of mules based in the United States," he wrote. The investigation targeted a Vietnamese-based international fraud gang made up of numerous individuals in different roles including computer hackers, fraud managers and sellers of stolen personal identity and financial information, according to a search warrant affidavit.  Click here for full article.

For further information on PROACT email inquiries to;

eBay Direct - Click Here  -  (notify - info - questions)


Actionable Video Surveillance -- What Retailers Could Be Doing with Video

Q&A with Jackie Andersen, Business Development Manager, Retail, Axis Communications Inc.

While CCTV surveillance systems have been widely used in retail for decades, we've fallen behind many other industries that only recently started leveraging video. Of the millions and millions of cameras installed in stores throughout North America, an estimated 90% of them run on outdated analog technology. In a world where everything else has gone digital -- including the majority of best-selling consumer products -- it's shocking to see that retail surveillance is still stuck in an analog stone age.

Fortunately, with improvements in technology, a drop in hardware costs, and overall quality of surveillance applications, the scales are finally tipping toward IP-based network surveillance for 2011 and beyond. Jackie Andersen, Business Development Manager, Retail, for Axis Communications sits down to explain why the next 5-10 years should have loss prevention professionals excited about surveillance.

What is Axis Communications?

The quick answer: Axis is a manufacturer of IP-based surveillance cameras. We invented the network camera 15 years ago and have been the leader in IP surveillance cameras ever since. We're still fighting the uphill battle against incumbent analog technology -- especially in the retail market -- but even when compared against analog vendors in 2010, we moved up to the number two overall camera manufacturer in the world at around $400M in revenue. And based on my belief that we've now reached that critical tipping point in retail where more organizations are leaning towards IP, we have plenty of growth opportunities ahead.

Does Axis' growth point to an industry trend toward IP?

It's definitely encouraging for the whole surveillance market. As a company, we've had great success in certain vertical markets -- like education and government -- because IP offers better image quality (HDTV and megapixel), scalability and lower total cost of ownership compared to analog, especially in Greenfield applications.

Is this the same for retailers?

Sure, retailers are also moving toward IP because of these reasons, but their eyes really light up when we talk about all the additional usability and cross-functionality benefits. This is where my tipping point confidence stems from. With IP, LP managers can easily link transaction data from POS systems to help analyze and identify theft and fraud. Also, with the help of our many software and application development partners, there are numerous marketing and merchandising benefits available when retailers leverage analytics.

What types of applications do you mean?

People counting, identifying hot and cold zones in the stores
[DL1] , and measuring customer dwell times are rising trends of video analytics today and provide invaluable data to retailers, which extends the value of their video surveillance investment (See CNN video).

Cloud computing and hosted video is another major trend that we expect to really breakthrough in 2011, especially with retailers who only need a few cameras per site. We could do a whole article on the power of the cloud for franchises, boutiques, gas stations, restaurants, et cetera, et cetera. In a nutshell, it means saying goodbye to the DVR and hello to fixed pricing and active monitoring.

Still, with 90% of the market left to convert, we as technology providers need to continue to spread the 'benefits' message so retailers know what's out there for them.

So what are you personally doing to spread this message?
As the business development manager for the retail segment, I spend my days researching retail marketing opportunities while working closely with our installation and software partners on strategic installations designed to maximize loss prevention and streamline business operations. Much of my time is spent meeting with and solving problems of the top LP managers and retail security directors in North America. I've racked up a lot of frequent flyer miles.

What types of problems do you typically run into?
hen it comes to retailers with established systems, the first challenge is converting them to IP. Legacy CCTV systems represent a significant investment, so a lot of the time it's working on a migration strategy with the organization, which oftentimes means purchasing a few new network cameras as needed and using video encoders to digitize the analog stream. While we 100% believe in the value of IP, we don't recommend throwing out working analog cameras unless it's budget feasible. 

We also work with LP managers to identify the different surveillance needs in each part of the store and then match the appropriate technology for that area. For instance, the warehouse has different surveillance needs than the checkout line and, therefore, a different type of camera should typically be used.

But at the end of the day, retailer surveillance system needs differ from organization to organization and then again from store to store. Since customization is a highly sought after trait, I'd say I spend half my day directing the compass for Axis' retail business, and the other half consulting the retail community on surveillance initiatives to make their video investment work for them.

If you're interested in learning more about IP-based surveillance or have a specific project in mind, please contact Jackie Andersen at or visit

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Job Opening




National Account Mgr (NAM) Vector Security New York/New Jersey Vector Security
National Account Mgr (NAM) Vector Security Pacific Northwest Vector Security
Director of Loss Prevention Confidential Northeast Downing & Downing
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential New York City, NY Downing & Downing

District Loss Prevention Mgr

Sears Holdings Corp.

Boston, MA/Nashua, NH

Sears Holdings Corp.
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Asset Protection Manager The Home Depot Detroit, MI The Home Depot
Director of Loss Prevention Confidential


Downing & Downing
Assistant VP Security Confidential

Southern CA

Downing & Downing
District Loss Prevention Mgr Confidential Los Angeles, CA Downing & Downing
District Loss Prevention Mgr Confidential New York City, NY Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Store LP and Safety Mgr Lowes Companies, Inc. Lafayette, LA LPJobs
Store LP and Safety Mgr Lowes Companies, Inc. Stafford, VA LPJobs
District Loss Prevention Mgr Kmart Corporation Redwood City, CA LPJobs
Asset Protection Mgr The Home Depot Bridgewater, NJ LPJobs
Loss Prevention Mgr Sears Holdings Corp Hurst, TX LPJobs
Asset Protection District Mgr Gordman's Denver, CO
Divisional LP Mgr T-Mobile Novi, MI Indeed
Market Asset Protection Mgr Wal-Mart Waterford, CT
Market Asset Protection Mgr Wal-Mart Watchung, NJ

None to report.

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If you've lost your passion, are you merely one possibly small step away from just collecting a paycheck? Worse yet, doesn't this attitude reflect itself in your team?  Necessity might get you out of bed every morning (i.e. mortgage, car payments, tuitions, etc.) but it's passion that should keep you striving for ways to excel and develop your replacement.  We all saw a lot of friends lose their positions over the last few years in a challenging economy.  How many of them had already lost their passion long ago?  Most good leaders agree they'd rather have someone they need to hold back than someone they need to prod forward.

Ken Rayca, CPP
Director, Loss Prevention
Liz Claiborne, Inc.

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