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December 22, 2010

Loss Prevention & Safety Recruiters Since 1983

Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings

News Brief Sponsored by WG Security Products, Inc.

Jodie Murphy
Sr. Mgr. Investigations

Paul Jones
Head of Global
Asset Protection,
eBay, Inc.

LP Program Spotlight
eBay's PROACT Team

Know about an event we should feature here? Let us know.




Public Service Announcement

The NRF's Crowd Control Mgt. Guidelines

Women in LP Caucus
Mentor Program
Register Here

February 1, 2011
NRF LP Professional Development Conference Call
2 PM Eastern





Save the dates!

Sunday, March 6-March 9, 2011

2011 Asset Protection Conference
Buena Vista Palace
Hotel & Spa
1900 Buena Vista Drive
Lake Buena Vista, FL 32830
For more information,
Click Here


International Organization of Black Security Executives
(IOBSE) 2011 Spring Conference

Hosted by Wal-Mart
Embassy Suites
Bentonville, AK
April 14-16, 2011






Craig Cronheim, CFI, Senior Corporate Counsel for CarMax and a Harvard Law School graduate, was promoted to Assistant Vice President of Loss Prevention at CarMax.  Prior to joining CarMax, Craig was in private practice focusing on investigations and litigation.  He may be the only Harvard Law School graduate in the entire industry actually and brings a unique perspective to it.

Leo Anguiano was named Vice President of Loss Prevention for Central Parking and is the first such executive in that business.  It'll be interesting to see the impact and process improvements over the next year.  Central Parking is the nation's largest parking lot operator, based in Nashville, Tenn.

Best Buy vendor relations manager Robert Bossany receives 7-1/2 years in prison for his role in aiding Russell and Abby Cole defraud Best Buy out of more than $32.8 million by systematically over-billing Best Buy for four years through an online auction program.  Russell Cole received a 15-year sentence and Abby Cole received three years of probation after telling the judge she needed to care for two children and an aging mother.  (Source Associated Press)

The Home Depot posted 85 Asset Protection Manager positions today signaling a significant growth in that position nationwide.  Big development for HD, obviously needing the resources to respond to increased store activity.

Canada's Association of Professional Security Agencies (APSA) has hired an executive director, Marco D'Angelo, who will initially work on a six-month, part-time contract and will be focused on reducing the time it takes to license a guard in the field.  That industry is in a "perfect storm" right now with the downward pressure of bill rates due to the recession, the upward pressure due to the increase in minimum wage and the new regulations and testing from the provinces.  Canada has certainly increased regulations of that industry, which were much needed, and the economic pressures have caused some issues for them.  (Source

Canada's Security Director of the Year in 2009, Ric Handren, was named Vice President and Chief Security Officer at CIBC and will be responsible for all physical and IT security.  He will also fill the role as CIO interestingly enough and is probably the only security executive in North America to do so.  (Source

This year has been a landmark year for U.S. retailers announcing Canadian expansion plans.  With an over-stored and saturated retail landscape, more U.S. retailers are planning expansion there than ever before.  Over 500 stores alone have been publicly announced and the opportunity for growth is great.  With the U.S. at 46.6 sq. ft. of retail space per capita and Canada at 13 sq. ft. of retail space per capita, the opportunity is obvious.  The problem is that Canada leads the G8, including us, with an aging population and decreasing population growth.  So where are tomorrow's retail executives and hourly employees?  One U.S. retailer in Canada commented recently that they actually slowed their expansion plans due to being unable to staff their current locations.  So what's the answer?  Canada regulates U.S. executives working in Canada, and rightfully so, but there will be pressure on them to change those regulations, especially given the recent Trade agreements signed within the last few weeks alone making it easier to ship products north and to travel there.  But it doesn't address the staffing issues that will be at Canada's front door soon enough.  And the LP industry will grow as well and where do those executives come from?  (Source Canadian Retailer magazine)

U.S. District Court Judge orders U.S. government to pay 2.5 million to now defunct Al-Haramani Islamic Foundation for damages for wiretapping the suspected terrorist organization without a warrant and awarded their two attorney's $20,400 each because their phone conversations were monitored as well, therefore breaching client-attorney privilege.  (Source

Yesterday's comment regarding a number of reports that internal theft had seemingly decreased this holiday season was actually contradicted with a few executives responding and saying they've experienced as much as a 20% increase in internal theft.  This will make an interesting e-poll question next month.  Any comments for the readers?

In a Dec. 14 news article, Barbara Staib of the National Association for Shoplifting Prevention states that "shoplifting rings make up about 3% of all shoplifters, but they account for 10% of the total loss."  Any comments from you, the readers?  (Source

Federal Investigators in Southfield Mich. shut down an identity theft ring that had used stolen cancer patients' information to obtain credit cards and steal "hundreds of thousands of dollars worth of merchandise."  (Source

Identity theft remains the top consumer complaint to the Federal Trade Commission which reports that more than 9 million have reported losses totaling more than $50 Billion.  The average victim of identity theft spends 1700 hours clearing their name following the discovery of fraud.  (Source

ShopperTrak reports Super Saturday (the Saturday before Christmas), Dec. 18th, saw a 15% increase in sales with foot traffic running 10% higher, compared to a 16.5% drop in sales last year.  This past Super Saturday is on track to be the #3 sales day of the holiday season with Black Friday and Dec. 23 predicted to be the #1 and #2 according to ShopperTrak.  (Source


Coming in 2011
"Industry Polling" - Online Surveys
Real Time - Instant Results


Report Your News! Click Here (content subject to approval)


eBay Investigators Assist Federal Agents with "Operation Spiderman"

eBay & PayPal Asset Protection investigators played an active role in supporting federal investigators into tarantula smuggling ring. Based on specific information provided, agents were able to arrest a German national on federal animal smuggling charges after he allegedly used the U.S. Mail to illegally import hundreds of tarantulas, some of which are protected under international law. The suspect is charged in a criminal complaint alleging one count of illegally importing wildlife into the US. "This will definitely have a significant impact on the tarantula trade, given the volume of tarantulas this guy was selling," said Mark Williams, an assistant United States attorney. The tarantulas that were confiscated -- more than 1,000 of them -- remained in federal custody as well, designated as evidence for the remainder of the investigation. Federal agents said their review of transactions show the suspect earned about $300,000 selling tarantulas to people in more than 40 countries, including nine buyers in the US. Click here for full article.

eBay Global Asset Protection Team would like to extend a very Merry Christmas and healthy and Happy New Year to all!

For further information on PROACT email inquiries to;

eBay Direct - Click Here
(notify - info - questions)


Job Opening




National Account Sales Mgr Confidential New York City, NY Downing & Downing

District Loss Prevention Mgr

Sears Holdings Corp.

Boston, MA/Nashua, NH

Sears Holdings Corp.
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Asset Protection Manager The Home Depot Detroit, MI The Home Depot
Director of Loss Prevention Confidential


Downing & Downing
Assistant VP Security Confidential

Southern CA

Downing & Downing
District Loss Prevention Mgr Confidential Los Angeles, CA Downing & Downing
District Loss Prevention Mgr Confidential New York City, NY Downing & Downing

Today's Daily Job Postings from the Net - appearing today only

Job Opening




Asset Protection Mgr The Home Depot 85 Asset Protection Mgr
positions in various
locations posted today
Store LP and Safety Mgr Lowes Companies, Inc. Belmont, NC LPJobs
Store LP and Safety Mgr Lowes Companies, Inc. Knightdale, NC LPJobs
Store LP and Safety Mgr Lowes Companies, Inc. Lynnwood, WA LPJobs
Store LP and Safety Mgr Lowes Companies, Inc. Lexington, NC LPJobs
Asset Protection Mgr Saks Fifth Avenue McLean, VA saksfifthavenue
Asset Protection District Mgr Gordmans Denver, CO CareerBuilder
Asset Protection Business Partner Target Honolulu, HI Juju
Regional Loss Prevention Mgr Follett Higher Education Jacksonville, FL LPJobs
Loss Prevention Mgr Abercrombie & Fitch Toronto, ON, Canada LPJobs
Loss Prevention Mgr Kmart Corporation McKinleyville, CA LPJobs

Craig Cronheim promoted to Assistant Vice President of Loss Prevention for CarMax

Post Your New Job or Promotion! Click Here


As a "service provider" one must always remember the golden rule, that the customer is always right.  Now, we all know that isn't the case, but if we approach it that way the barriers or silos tend to disappear.  At the end of the day, Loss Prevention is a service and, as such, we have internal and external customers.  Those customers deserve best in class service and it's a wise person that always aims at delivering such service that the customers become Raving Fans,  which is probably the simplest and most profound business book I've ever read by Ken Blanchard.  Pick up a copy.  It only takes 2 hours to read and just might change your perspective on creating "Raving Fans."  Because those Fans can have an impact on your career long term, I assure you!

Just a Thought
Gus Downing

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(content subject to approval)

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