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Canada Coronavirus Update:
May 20

79,100+ Cases, 5,900+ Deaths


Canada's Retail Reopening
'No Mask, No Entry' - Enforcing Social Distancing - Assuring Customers


'No Mask, No Entry' Policy Expanding in Canada
Some grocery chains now require shoppers to wear a face mask

Longo's, T&T Supermarket and Costco say customers must wear face covering

A growing number of major retailers are now requiring — or requesting — that shoppers wear a face covering in their store during the COVID-19 pandemic. The move follows a shift from Canadian health officials who, at the start of the pandemic, questioned the benefits of widespread mask wearing and then later suggested it may help stop the spread of COVID-19.

However, there's still much debate on the effectiveness of the general public wearing face masks, due to a lack of scientific data and concerns over people wearing them improperly. As a result, not all shoppers will buy into the idea of donning face masks.

On Monday, T&T Supermarket chain mandated that shoppers join its employees in wearing face coverings in the store. The Asian grocery chain, which is owned by Loblaws, has locations in Ontario, B.C. and Alberta. On May 4, Toronto-based grocer Longo's became the first Canadian retail chain to mandate that customers wear a facial covering; its workers have had to wear one since mid-April.

Ontario grocery store fined for not enforcing physical distancing guidelines

First such penalty for social distancing violations

Brampton Coun. Charmaine Williams shared the news with reporters during a weekly briefing on Wednesday, noting that it is the first time that an essential business has been ticketed for violating the terms of the provincial emergency order. The location of the offending store has not been revealed.

“This comes after officers had educated and cautioned the store management about the breaches. Look if you don’t want to pay the fine don’t do the crime,” Williams said.

Most grocery stores have taken extensive steps to limit the spread of COVID-19 through limiting the capacity in their stores,
erecting plastic barriers to protect clerks and, in many cases, limiting the direction of travel in aisles.

Retailers trying to reassure customers of store safety as reopenings loom
It is unusual for a retailer to boast about having relatively few customers in its stores. But in a world where shoppers are spooked by the COVID-19 pandemic, an empty store is a kind of asset.

This week, Sleep Country Canada Holdings Inc. outlined its plans for reopening locations across Canada. In a release, the company pointed out that because it is a specialty retailer, its stores “by nature remain a very low traffic destination,” which will allow for more physical distancing. It is also introducing hand sanitizer stations in stores, mandatory disposable mattress and pillow protectors for every customer trying out a product, and floor decals to show how much space people should keep from each other.

These kinds of reassurances are becoming more common as “non-essential” retailers that had to shut their doors begin to make plans to reopen. As they do, they are confronting a new normal in retail, needing to reassure both customers and staff that they are safe in stores.

Reopened stores putting returned items in quarantine before re-shelving due to coronavirus
Items being returned to local stores may now sit for days in quarantine before being placed back on the shelves — if stores are taking returns at all. An employee at a Winnipeg Sport Chek store said that since the business reopened on May 4, any items returned have been placed in a storage room or behind the counter for three days before heading back to store shelves.

"Even if a customer brings something up and changes their mind, we have to quarantine," she said. "It’s pretty messy back here," she added, gesturing to a pile of returns behind the counter.

    Related: Alberta retailers told to consider no-return policy amid COVID-19

Holt Renfrew Sets Out Plan to Reopen Stores with COVID-19 Safety Protocols

Apple To Reopen 12 Canada Stores This Week, Announces Safety Measures

These downtown Vancouver stores are now open

Alberta Relaunch Will Let Retail Stores, Restaurants, Salons Reopen

N.B. malls reopen, but few stores ready for business

Quebec gets green light to reopen Montreal businesses as planned amid COVID-19 pandemic

B.C. businesses grapple with new health protocols as reopening begins

Canadian malls collect just 15 per cent of May rent from tenants

Retail revenues are vanishing during the pandemic

Retailers big and small have seen revenues vanish after provincial governments shuttered non-essential activity to stop the spread of the virus. Malls were forced to close in March, and some retailers had already shut their doors.

The new data from Chicago-based real estate services firm Jones Lang LaSalle Inc. found that major Canadian mall operators received approximately 15 per cent of the rent due this month, according to numbers it compiled from landlords and tenants. This follows April’s figure of around 25 per cent.

Reitmans Files for and Obtains Bankruptcy Protection

Retail tenants hopeful over federal relief plan, but landlords reluctant

Malls need major rethink to survive pandemic, retail consultants say

Location Data Shows the Impact of COVID-19 Restrictions on Shopper Behaviour

Canada, US extend border closure to non-essential travel

Canadian Security's Top 10 Under 40
Asaf Levy, Metro Supply Chain Group

Clothing, car parts and cannabis. These are just three of the commodities that Asaf Levy might have eyes on in a typical day in his role at Metro Supply Chain Group, a logistics firm that manages storage and last mile delivery of a spectrum of goods for a wide variety of clients.

Levy also sits on ULC’s cannabis standards council and interacts with Health Canada as the relatively new legal recreational cannabis industry finds its footing. Levy says his client interactions range from relationships with senior security managers to mom and pop retailers — in the latter case he may become their de facto security consultant.

Nominations Now Open for Canadian Security Magazine's
Security Director of the Year 2020
The Security Director of the Year award is awarded each fall to a senior security director or manager working in an end user environment who has demonstrated leadership and achievement in the industry. The winner is chosen by Canadian Security magazine's Editorial Advisory Board from the nominations submitted.

The judges consider a number of factors, including a major project or initiative completed in the last year, their contribution to the industry and their commitment to furthering the professionalism of the industry.
Submit here

Halifax, NS: Police charge three in convenience store robbery spree
Halifax Regional Police have charged two men and a woman in relation to a series of convenience store robberies. On March 23, at approximately 8:45 p.m., police responded to a report of a robbery at Leonardo’s Convenience in Dartmouth, N.S. On April 10, at approximately 7:15 p.m., police responded to a report of a robbery at the Irving gas station. On April 11 at approximately 9:10 p.m., police responded to a report of a robbery at the Irving gas station in Beechville, N.S.

Waterloo, ON: Police investigate ATM theft from grocery store

Prince George, BC: Suspect wanted in connection with retail store theft


Robberies & Burglaries

C-Store - London, ON - Armed Robbery
Cell Phone Store - Kitchener, ON - Robbery

Shoppers Drug Mart - Burlington, ON - Armed Robbery