'No Mask, No Entry' -
Enforcing Social Distancing - Assuring Customers
'No Mask, No Entry' Policy Expanding in Canada
Some grocery chains now require shoppers to wear a face mask
Longo's, T&T Supermarket and Costco say
customers must wear face covering
growing number of major retailers are now requiring — or requesting — that
shoppers wear a face covering in their store during the COVID-19 pandemic. The
move follows a shift from Canadian health officials who, at the start of the
pandemic, questioned the benefits of widespread mask wearing and then later
suggested it may help stop the spread of COVID-19.
However, there's still much debate on the effectiveness of the general public
wearing face masks, due to a lack of scientific data and concerns over people
wearing them improperly. As a result, not all shoppers will buy into the idea
of donning face masks.
On Monday, T&T Supermarket chain mandated that shoppers join its employees in
wearing face coverings in the store. The Asian grocery chain, which is owned
by Loblaws, has locations in Ontario, B.C. and Alberta. On May 4, Toronto-based
grocer Longo's became the first Canadian retail chain to mandate that
customers wear a facial covering; its workers have had to wear one since
Ontario grocery store fined for not enforcing physical distancing guidelines
First such penalty for social distancing
Coun. Charmaine Williams shared the news with reporters during a weekly briefing
on Wednesday, noting that it is the first time that an essential business has
been ticketed for violating the terms of the provincial emergency order.
The location of the offending store has not been revealed.
“This comes after officers had educated and cautioned the store management about
the breaches. Look if you don’t want to pay the fine don’t do the crime,”
Most grocery stores have taken extensive steps to limit the spread of COVID-19
through limiting the capacity in their stores,
erecting plastic barriers to
protect clerks and, in many cases, limiting the direction of travel in aisles.
Retailers trying to reassure customers of store safety as reopenings loom
It is unusual for a retailer to boast about having relatively few customers
in its stores. But in a world where shoppers are spooked by the COVID-19
pandemic, an empty store is a kind of asset.
This week, Sleep Country Canada Holdings Inc. outlined its plans for reopening
locations across Canada. In a release, the company pointed out that because it
is a specialty retailer, its stores “by nature remain a very low traffic
destination,” which will allow for more physical distancing. It is also
introducing hand sanitizer stations in stores, mandatory disposable
mattress and pillow protectors for every customer trying out a product, and
floor decals to show how much space people should keep from each other.
These kinds of reassurances are becoming more common as “non-essential”
retailers that had to shut their doors begin to make plans to reopen. As they
do, they are confronting a new normal in retail, needing to reassure both
customers and staff that they are safe in stores.
Reopened stores putting returned items in quarantine before re-shelving due to
Items being returned to local stores may now sit for days in quarantine before
being placed back on the shelves — if stores are taking returns at all. An
employee at a Winnipeg Sport Chek store said that since the business reopened on
May 4, any items returned have been placed in a storage
room or behind the counter for three days before heading back to
"Even if a customer brings something up and changes their mind, we have to
quarantine," she said. "It’s pretty messy back here," she added, gesturing to a
pile of returns behind the counter.
Related: Alberta retailers told to consider
no-return policy amid COVID-19
Holt Renfrew Sets Out Plan to Reopen Stores with COVID-19 Safety Protocols
Apple To Reopen 12 Canada Stores This Week, Announces Safety Measures
These downtown Vancouver stores are now open
Alberta Relaunch Will Let Retail Stores, Restaurants, Salons Reopen
N.B. malls reopen, but few stores ready for business
Quebec gets green light to reopen Montreal businesses as planned amid COVID-19
B.C. businesses grapple with new health protocols as reopening begins
Canadian malls collect just 15 per cent of May rent from tenants
Retail revenues are vanishing during the
big and small have seen revenues vanish after provincial governments
shuttered non-essential activity to stop the spread of the virus. Malls were
forced to close in March, and some retailers had already shut their doors.
The new data from Chicago-based real estate services firm Jones Lang LaSalle
Inc. found that major Canadian mall operators received approximately 15 per
cent of the rent due this month, according to numbers it compiled from
landlords and tenants. This follows April’s figure of around 25 per cent.
Reitmans Files for and Obtains Bankruptcy Protection
Retail tenants hopeful over federal relief plan, but landlords reluctant
Malls need major rethink to survive pandemic, retail consultants say
Location Data Shows the Impact of COVID-19 Restrictions on Shopper Behaviour
Canada, US extend border closure to non-essential travel
Canadian Security's Top 10 Under 40
Asaf Levy, Metro Supply Chain Group
car parts and cannabis. These are just three of the commodities that Asaf Levy
might have eyes on in a typical day in his role at Metro Supply Chain Group, a
logistics firm that manages storage and last mile delivery of a spectrum of
goods for a wide variety of clients.
Levy also sits on ULC’s cannabis standards council and interacts with Health
Canada as the relatively new legal recreational cannabis industry finds its
footing. Levy says his client interactions range from relationships with
senior security managers to mom and pop retailers — in the latter case he
may become their de facto security consultant.
Nominations Now Open for Canadian Security Magazine's
Security Director of the Year 2020
The Security Director of the Year award is awarded each fall to a senior
security director or manager working in an end user environment who has
demonstrated leadership and achievement in the industry. The winner is chosen by
Canadian Security magazine's Editorial Advisory Board from the
The judges consider a number of factors, including a major project or initiative
completed in the last year, their contribution to the industry and their
commitment to furthering the professionalism of the industry.
Halifax, NS: Police charge three in convenience store robbery spree
Halifax Regional Police have charged two men and a
woman in relation to a series of convenience store robberies. On March
23, at approximately 8:45 p.m., police responded to a report of a robbery at
Leonardo’s Convenience in Dartmouth, N.S. On April 10, at approximately 7:15
p.m., police responded to a report of a robbery at the Irving gas station.
On April 11 at approximately 9:10 p.m., police responded to a report of a
robbery at the Irving gas station in Beechville, N.S.
Waterloo, ON: Police investigate ATM theft from grocery store
Prince George, BC: Suspect wanted in connection with retail store theft
Robberies & Burglaries
C-Store - London, ON - Armed Robbery
Cell Phone Store - Kitchener, ON - Robbery
Shoppers Drug Mart - Burlington, ON - Armed Robbery